Replacements, Ltd.

Have always had a pleasant shopping... by Replacements, Ltd. Shopper, July 5, 2005
Have always had a pleasant shopping experience with Replacements. No complaints.  I would shop here again	Overall Rating: On-time delivery:

I was very pleased. My order arrived... by Replacements, Ltd. Shopper, July 5, 2005
I was very pleased. My order arrived much sooner than I would have expected.  I would shop here again	Overall Rating: On-time delivery:

Items arrived quickly and in good... by Replacements, Ltd. Shopper, July 5, 2005
Items arrived quickly and in good condition, but one item was not what I expected, based on the web description. I thought I was purchasing a gravy bowl and ladle; all I got was the ladle!  I would shop here again	Overall Rating: Customer service: On-time delivery:

I found your site very quickly and... by Replacements, Ltd. Shopper, July 5, 2005
I found your site very quickly and found the items I wanted. In looking for the particular pattern it would of been easier if each entry was numbered 1-10 so after I selected and viewed a pattern I would know which was the next one.  I would shop here again	Overall Rating: On-time delivery:

I found the pattern easily, knew that... by Replacements, Ltd. Shopper, July 5, 2005
I found the pattern easily, knew that the pieces I wanted to replace were in stock, and was able to order easily and quickly. The products were mailed immediately, and I was amazed at how quickly they arrived from N. Carolina to Oklahoma. Nothing but praise from this happy customer.  I would shop here again	Overall Rating: Customer service: On-time delivery:

Perfect - merchandise was delivered on... by Replacements, Ltd. Shopper, July 4, 2005
Perfect - merchandise was delivered on time, and as expected. I have purchased from them many times (and have sold merchandise to them) and have never had any problems. My relationship with Replacements, Inc. covers at least a four-year period.  I would shop here again	Overall Rating: Customer service: On-time delivery:

Good quality. Wasn't sure I would... by Replacements, Ltd. Shopper, July 4, 2005
Good quality. Wasn't sure I would receive the items as it looked as if there weren't many available, so was happy to get email stating they were being shipped  I would shop here again	Overall Rating: On-time delivery:

Very positive experience. They had my... by Replacements, Ltd. Shopper, July 4, 2005
Very positive experience. They had my item in stock and I received it promptly. It was well packaged, so I appreciate the efforts of the company.  I would shop here again	Overall Rating: On-time delivery:

Quick service. I was surprised to find... by Replacements, Ltd. Shopper, July 4, 2005
Quick service. I was surprised to find I could replace this plate as the pattern was an older one. I would definately recommend your company if any of my friends needed replacements.  I would shop here again	Overall Rating: Customer service: On-time delivery:

I have used this company numerous times... by Replacements, Ltd. Shopper, July 4, 2005
I have used this company numerous times and found them each time excellent. The service this time was faster than promised or expected!  I would shop here again	Overall Rating: Customer service: On-time delivery:

Five star ***** rating. Really know... by Replacements, Ltd. Shopper, July 1, 2005
Five star ***** rating. Really know what they are doing and offer a quality product.  I would shop here again	Overall Rating: Customer service: On-time delivery:

I have ordered many items to help fill... by Replacements, Ltd. Shopper, July 1, 2005
I have ordered many items to help fill in pieces in two patterns given to my daughter by her grandmother and by an aunt. Replacements, Ltd. has been very hepful in providing pieces that we've not been able to locate at antique stores or flea market sales. They also keep us posted on pieces available and at reduced prices from time to time. Requests are always filled promptly and without error.  I would shop here again	Overall Rating: Customer service: On-time delivery:

easy to find what I was looking for,... by Replacements, Ltd. Shopper, June 28, 2005
easy to find what I was looking for, lots of products to chose from  I would shop here again	Overall Rating: On-time delivery:

very pleased, china was very well... by Replacements, Ltd. Shopper, June 28, 2005
very pleased, china was very well protected  I would shop here again	Overall Rating: On-time delivery:

It has been a week since I received an... by Replacements, Ltd. Shopper, June 27, 2005
It has been a week since I received an email saying that my order was received. They said I would receive another when the product ships. I haven't received that email yet. I think that this is a long time to wait for shipping for products that are from stock.  I would shop here again	Overall Rating: On-time delivery:

Glad there is a place to get our... by Replacements, Ltd. Shopper, June 27, 2005
Glad there is a place to get our wedding china since the pattern is discontinued. Thank you.  I would shop here again	Overall Rating: On-time delivery:

Great web-site, excellent and quick... by Replacements, Ltd. Shopper, June 27, 2005
Great web-site, excellent and quick service  I would shop here again	Overall Rating: On-time delivery:

Some of the camera icons open to an... by Replacements, Ltd. Shopper, June 27, 2005
Some of the camera icons open to an order form instead of a picture.  I would shop here again	Overall Rating: On-time delivery:

I was very happy with the timelyness of... by Replacements, Ltd. Shopper, June 27, 2005
I was very happy with the timelyness of delivery,and ease of using the web site to order. I will definetly order again.  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent service and follow up. There... by Replacements, Ltd. Shopper, June 27, 2005
Excellent service and follow up. There was a problem with the quantity ordered vs. what was available and was quickly corrected through a eMail and phone call.  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent. Customer service was great.... by Replacements, Ltd. Shopper, June 27, 2005
Excellent. Customer service was great. Two items I thought were available had sold and I was contacted both by mail and phone the next day to let me know. The merchant provides a great service. I highly recommend.  I would shop here again	Overall Rating: Customer service: On-time delivery:

I had wanted to buy three replacement... by Replacements, Ltd. Shopper, June 27, 2005
I had wanted to buy three replacement plates as a gift, but the site only allowed me to purchase two. It wasn't clear whether that quantity was a fluke in the programming, the directions or, in fact, only two were available.  I would shop here again	Overall Rating: Customer service: On-time delivery:

This was my first experience, was an OS... by Replacements, Ltd. Shopper, June 27, 2005
This was my first experience, was an OS order, and was done via the Internet. Was very cautious, but they had all the security on the ordering section. The order arrived in about two weeks, was well packed and presented. Would like to order again, but would like cheaper rates on the postage.  I would shop here again	Overall Rating: Customer service: On-time delivery:

Always a pleasure from the oder of this... by Replacements, Ltd. Shopper, June 27, 2005
Always a pleasure from the oder of this 1 stem to the many completion items in the past...excellent service  I would shop here again	Overall Rating: Customer service: On-time delivery:

Always an excellent experience, fast... by Replacements, Ltd. Shopper, June 27, 2005
Always an excellent experience, fast site, quality product, easy to find merchandise, great selection, easy checkout, etc. Order form could be longer.  I would shop here again	Overall Rating: Customer service: On-time delivery:

Everything was in perfect order. I... by Replacements, Ltd. Shopper, June 27, 2005
Everything was in perfect order. I just wish you had more pieces of my sister's china pattern. Thank You for asking about the service. Sincerely, Barbara  I would shop here again	Overall Rating: On-time delivery:

This was an item that originally was... by Replacements, Ltd. Shopper, June 27, 2005
This was an item that originally was not in stock. I filled out the request form on line and was notified when the piece that I requested was found. Great communication and service as always with this company!  I would shop here again	Overall Rating: On-time delivery:

As always, a pleasure to do business... by Replacements, Ltd. Shopper, June 27, 2005
As always, a pleasure to do business with this exceptional company!  I would shop here again	Overall Rating: On-time delivery:

Always excellent service so far. Up... by Replacements, Ltd. Shopper, June 27, 2005
Always excellent service so far. Up until the time of this survey, I was very happy, now it is asking me for a longer comment, which is a pain in the butt and I resent the fact that you MAKE a limit of words, when it is the fewer that say it all.  I would shop here again	Overall Rating: On-time delivery:

Replacements is always a quality... by Replacements, Ltd. Shopper, June 27, 2005
Replacements is always a quality shopping experience. Products I want are always in stock, in good condition, well packaged and arrive on time. I have never had a problem with Replacements, buying or selling any of several patterns of china, silver and crystal that I have listed with them.  I would shop here again	Overall Rating: Customer service: On-time delivery:

I was pleased with my silverware. I... by Replacements, Ltd. Shopper, June 27, 2005
I was pleased with my silverware. I did have to call back to see why I had not heard about a "search" for my pattern and found it had been sent on line. A phone call stating they had received it and that it was in deed on line would have saved me a couple weeks time.  I would shop here again	Overall Rating: Customer service: On-time delivery:

I was told in an e-mail that the item... by Replacements, Ltd. Shopper, June 27, 2005
I was told in an e-mail that the item was being sent UPS, but it was sent US mail and someone was home, but the mailman did not ring the bell and we still cannot get a delivery of the item. I assume it will be returned to the vendor.  I would not shop here again	Overall Rating: Customer service: On-time delivery:

It's REALLY obnoxious to require that a... by Replacements, Ltd. Shopper, June 27, 2005
It's REALLY obnoxious to require that a response be placed in this portion of the survey--Bad Form!  I would shop here again	Overall Rating: On-time delivery:

Very easy shopping experience. I was... by Replacements, Ltd. Shopper, June 27, 2005
Very easy shopping experience. I was notified of new replacements in my pattern very quickly and was able to order very easily. Products arrived in a timely manner and were perfect quality.  I would shop here again	Overall Rating: On-time delivery:

As I have purchased online before from... by Replacements, Ltd. Shopper, June 27, 2005
As I have purchased online before from Replacements Ltd., everything went as I expected.  I would shop here again	Overall Rating: On-time delivery:

Very good. Most items in excellent... by Replacements, Ltd. Shopper, June 27, 2005
Very good. Most items in excellent condition. One was not as good as the rest, but I chose not to return it.  I would shop here again	Overall Rating: On-time delivery:

I ordered the products on June 8. They... by Replacements, Ltd. Shopper, June 27, 2005
I ordered the products on June 8. They did not ship until around June 15 or so. That is a ridiculous delay. They came in great condition but the delay was very disappointing.  I would shop here again	Overall Rating: On-time delivery:

I have shopped Replacements on 3... by Replacements, Ltd. Shopper, June 27, 2005
I have shopped Replacements on 3 separate occasions and have found each experience to be great. The website is very easy to navigate and they give excellent tracking info to determine when the package will arrive.  I would shop here again	Overall Rating: Customer service: On-time delivery:

This is not my first order, but I have... by Replacements, Ltd. Shopper, June 27, 2005
This is not my first order, but I have always been satisfied with the ease of using the website, with the speed of delivery, the quality of packaging. Emails keep me informed of the progress of the order. Replacements, Ltd. is number one in my book.  I would shop here again	Overall Rating: Customer service: On-time delivery:

I found at least one piece of the... by Replacements, Ltd. Shopper, June 27, 2005
I found at least one piece of the pattern, paid a reasonable price, and received it on time. How much more could I have wanted?  I would shop here again	Overall Rating: On-time delivery:

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