Guitar Hero Store

Excellent customer service.

 I would shop here again

awesome

 I would shop here again

I received a ripped open box and had a missing item. I emailed redoctane about it, but never received a response.

 I would shop here again

Good product, good merchant, will shop there again.

 I would shop here again

I was surprised at how long it took for the item to get to my door. I think they shipped it late. Had I known, I would have pre-ordered from a local store.

 I would shop here again

Good but the guitar is broken...

 I would shop here again

After receiving and reporting a defective guitar controller, I had to wait almost two weeks before I heard from the merchant. Since I ordered this on-line, I couldn't return it to the store. In the future, I might be more inclined to buy a product like this at a retailer so that I can make an immediate exchange if necessary.

 I would shop here again

Service was very good

 I would shop here again

Experience with RedOctane went as expected, but I wish they would sell only the guitar for the wii for Guitar Hero III.

 I would shop here again

the ps2 guitar hero wireless receiver did not work right out of box. tried to get it replaced through numerous emails..was a Christmas gift and my son wanted to play..after many days of back and forth emails with no resolution, i finally decided i would pay the 19.00 to buy a new receiver with an additional 8.99 for two day delivery..was billed for both, and product is out of stock,
what a nightmare, been on hold for 20 minutes writtting this review, how can you pay for 2 day delivery if product is out of stock and why was i billed? be careful with this company, and good luck if you have any problems

 I would not shop here again

This is one of THE WORST EXPERIENCES I've ever had shopping on-line.

Placed an order for TWO Guitar Hero 3s: one in PS3 format and one in Wii format. They shipped only the PS3 version, yet the shipping invoice states that both were supposed to be in the shipment.

As soon as I opened the shipping box and saw that items were missing, I called leaving a voice message AND e-mailed their "Customer Support". That was OVER TWO WEEKS AGO now, and I have yet to receive ANY sort of response from RedOctane...not even an automated e-mail saying that they're reviewing my inquiry! Since my initial calls/e-mails, I've probably called and e-mailed again another 10-12 times...still with no response. I've already filed a complaint with the Better Business Bureau and have to look into other avenues of getting my money back!

OH, and it shipped LATE TO BEGIN WITH!

Great Game, just buy it through some other vendor!!!

 I would not shop here again

No phone number to reach them at. Customer Service occurs purely through form email. 1) I order and received a defective Metal Afterburner pad. 2) I filed an "RMA" with them to return the item and get a refund. 3) I was told they only do   Read full review...

 I would not shop here again

Please note: This review is of Red Octane as a store, not as a game rental service. The RedOctane Store carries everything a dance gamer could ever want, including Dance games and Dance pads. I have shopped at the Red Octane Store twice and have been   Read full review...

 I would shop here again

I thought that I received the games with a appropriate timing. In short, the games did not take that long to get to my house. It only took two days. However, returning the games was definitely a pain in the neck. Although shipping the games to my house   Read full review...

 I would not shop here again

I ordered ignition pad 3.0 on 8/11/05 and it is 8/24 today and I have yet to receive it. I chose Supersaver shipping and it says 5-7 days for delivery BUT customer service said actually up to 28 days. I found this out after speaking to DHL 3x and went to my post office 2x and spoke with them 3x. Customer service was very rude "I've already apologized 4x!" he said. Company policy not to send 2nd one, even after I offered to have it charged to my credit card (the number of which they already have) if I don't return one of the pads. Company will only use DHL and not UPS or FedEx. I pointed out to the representative that his answers were fully formed, i.e. well thought out and explained everything so I confirmed with him that this is not the first time that he has encountered this situation. They have not remedied or at least warned customers on the web site of the actual ship time. At the very least, it seems that they could put a note or disclaimer for the Supersaver so that one could have the option to upgrade shipping.

 I would not shop here again

Review on Red Octane DDR pad for XBox - PLEASE, PLEASE PLEASE! DO NOT buy a pad from them. I spent almost $200 on 2 XBox pads and started having problems with the back button not responding within a week of ownership. I sent the pads back three times for replacement and each time, the pads degrade and the back buttons (always the back button) stop working quickly. Now they are refusing to replace the pads. I originally was satisfied with the CS and order accuracy but now, I would not recommend anyone purchasing these pads. The quality stinks

Overall satisfaction - POOR!

 I would not shop here again

Awhile back, I used a free 2-week trial to a game rental service (don't remember who) and found that only about 10% of the games I wanted were available without delay. I thought about checking into Red Octane and found their 5-at-a-time for $40 rather   Read full review...

 I would not shop here again

This is concerning RedOctane's rental service. 1. Their website is way out of date. November 2003 is the magic date... that's the date that the website was last updated. None of the games released since then have any descriptions and the majority of   Read full review...

 I would not shop here again

Ordered the package that was supposed to have the DDR MAX2
game and Ignition pad 2.0. Received the pad but no game. Sent multiple email, voice msgs to cust support listed on RedOctane site and never got a response. Got on their "Live Chat" cust serv and finally talked with someone. Was told they would ship the game. Still no game 20 days after I ordered to product.
Giving up and disputing the credit card charge with my bank. Will be filing a complaint with the FTC also.
Buyer beware. You may not get what you paid for!

 I would not shop here again

I was under the impression that my shipping was free on an order I placed online with redoctane. They did NOT inform me of the extra 8.00 dollars they pulled off my card until the order was processed. So, I called to ask. So this is what happened   Read full review...

 I would not shop here again

Please note: this review is of Red Octane as a store, not as a game rental service.

I went to Red Octane looking for a dance mat for the video game Dance Dance Revolution. I was thrilled to discover a whole section just for DDR at their site, and wound up buying a package of everything I needed to do DDR for an excellent price.

Ordering was simple and my product arrived far sooner than I expected. I have been very happy with my purchase.

 I would shop here again

Don't waste your time! Redoctane is VERY slow... you'll be lucky to get more than a few games a mont   Read full review...

 I would not shop here again

I signed up for RedOctane's G2 rental program in January 2003. I received my first game in April 2003. I had only put about 4 games in my queue and each game ranged from a "shirt-wait" to a "long-wait" status. At the beginning of April I added 1 game   Read full review...

 I would not shop here again

Want to rent video games and keep them for as long as you want?? That is the premise behind Red Octane, one of several video game rental sites, but the largest one that has been around the longest.

Red Octane is a game rental site, including games for   Read full review...

 I would not shop here again

I checked out Redoctane's rental program and was very satisfied. The 18.95 basic package was just what I needed. They send out your game in a very timely manner, and send you a prepaid envelope to send it back in. You pay no shipping. Also there are   Read full review...

 I would shop here again

Wow, cool, a Netflix for video games! Or at least that's what I thought when signing up.

The reality is that while Netflix works well, Redoctane has insufficient inventory (of Xbox titles) to make it worth the monthly fee. The wait times for   Read full review...

 I would not shop here again

I joined Red Octane, because it sounded like a good deal. You rent video games online, pay a monthly charge, you keep them out for as long as you like and return them when ready for a new game. The problem is very few of the games are actually   Read full review...

 I would not shop here again