RedEnvelope

I ordered the lavendar campanula potted plants and had this sent to my mother for mother's day. The description says that you will receive two plants.  I assumed it would be two separate potted plants.WRONG!  The two plants are apparently   Read full review...

 I would not shop here again

I just purchased a birthday gift for my Mother through Red Envelope and at the end of the purchase a new window popped up offering me $15 off my next purchase.  It had sound with a pleasant voice that said something about “not $10 but $15 off your next purchase!”  Nothing about the fact that you are actually signing up for "red envelope rewards".  Shame on me for not reading all the fine print.  I should know better but I thought Red Envelope was more of a reputable company than that.  I didn't think about it much because it was only asking for my e-mail and zip code.  The $14.95 per month charge using the credit card you just used for your purchase is buried in the fine print.  About two seconds after I clicked the button I realized my mistake but it was too late.  Once I finally found the confirmation e-mail (in my spam folder) there was no phone number or instructions to cancel (and no mention of the monthly charge).  I am now working through the system to make sure that I don't have this ridiculous charge on my credit card. 

 I would not shop here again

Red Envelope is terrible!  They do not deliver items on time.  Their site gives you an option of choosing a delivery date, but what's the use? It still doesnt arrive on time.  DO NOT ORDER FROM RED ENVELOPE.  They are not reliable.

 I would not shop here again

I placed my first order with RedEnvelope.com a few months ago. The items on their site seemed interesting and they offered good prices at the time. Problems started to arise when I placed my order. First of all, I had to telephone them twice to get my order processed (who knows for what reason,since this is no verification of anything)!Then I found that a portion of my order was not available.What was available shipped two weeks after I placed my order.Two months later I was informed by automated e-mail that my back ordered items/order was cancelled.To make things even worse the package which did ship was missing 1 item (10% value of the shipped order).I wrote to customer support about this and have not received any reply (9 days now).I will definitely not be purchasing from this e-merchant in the future, you decide if you want to!

 I would not shop here again

I recently ordered a set of glass murano earrings from Red Envelope and was very pleased with the experience. I do think that Red Envelope is a little pricey, especially for an internet based website. There are certainly a lot of sites out there   Read full review...

 I would shop here again

I placed an order a week before Christmas, for a xmas gift for my elderly, out of state, mom. I ordered the Therapeutic slippers and chose not to have them monogrammed (to save time and get them shipped right away, so she would have them before   Read full review...

 I would not shop here again

It baffles me that this store could get ANY positive ratings! Perhaps they have their employees writing the "positive" reviews rather than provide customer service! I had ordered my husband's presents more than 3 weeks before Christmas and it wasn't   Read full review...

 I would not shop here again

I ordered a set of earring and matching necklace for my wife for Christmas. I received 2 packages and the packing slips indicated that I received both items so I didn't open up the packages. When I gave them to my wife they contained 2 sets of earrings. I called customer service and they apologized, said that the item was in stock and that they would overnight the correct item so that I would have it for Christmas (and that I would returned the extra set of earrings). Needless to say the necklace never showed up, instead I received an email 3 days later that the necklace wasn't in stock and they had no idea when it would be received. Because my wife wanted a matching set and I already had 1 misleading experience, I immediately cancelled my order and will ship everything back. They seem to be very disorganized (but polite) and no one seems to really know what's going on. I will not shop there again.

 I would not shop here again

I ordered a present for my aunt over a month before Christmas. Two weeks later, TWO WEEKS LATER!!!!, I get an email from Red Envelope saying that they regret to inform me that they won't get it to her until January 25th. If they had told me about that   Read full review...

 I would not shop here again

I had picked out three birthstone pendants and necklace for Christmas this year. Each pendant was to have one of my daughter's birthstones and their initial. The order came quickly; however, none of the pendants had been monogrammed. I called customer service, and the customer service representative assured me everything would be taken care of. I checked my order online, and the initials had not been entered with my new order. I talked to another customer service representative online. He said he fixed the mistake, and that my order was now correct. Once again, I received my order quickly, but one of the pendants had the incorrect initial and one of the birthstones was incorrect on another pendant. After this, I decided to just call customer service and ask for a refund. I picked this necklace out months ago. I will not do business with Red Envelope again.

 I would not shop here again

Terrible. Terrible Terrible. Not even worth spending my time writing about. Just stay away from this company. Overpriced, poor service, make promises they can't keep.

 I would not shop here again

Lies and possible bait and switch operation. Ordered a set of Garnet Heart jewelry included necklace earrings and a lovely expensive bracelet. In a few days I received a package from them which I believed contained the entire order. In fact they had   Read full review...

 I would not shop here again

I ordered a gift for my mother in law on Sunday and paid extra to ensure its timely delivery on her birthday, Wednesday, (2nd day delivery $16.95). Monday was Memorial Day. Two business days were Tuesday, Wednesday with delivery on the second business day, Wednesday.

The explanation by the rep was that one of the business days was used for processing, therefore the item would be delivered on the Third business day, Thursday, one day past the birthday. I was offered 10% off my next order, HA! All I asked for was compensation difference between regular and 2nd day shipping, reasonable I thought? No!

I will never shop here again, I suggest you find another resource more deserving of your business!

 I would not shop here again

In short, my experience with Red Envelope has been a nightmare. Here's the long version: I placed an order on December 13th. With a predicted 4-6 day shipping time, there should have been plenty of time for it to arrive by Christmas. I expected   Read full review...

 I would not shop here again

Never shop here again! Horrible customer service and extremely slow shipping. Took ten full days for my item to even ship and after speaking to 3 customer service reps and chatting online twice, I was promised everything from expedited shipping to Saturday delivery. NONE of which happened. I don't know if they just lie to people to get them off the phone or what but I won't ever, ever buy here again.

 I would not shop here again

Horrible! I ordered a personalized rocking horse snow globe to come to find out that the gift my friend received had another child's name and birthdate engraved on it! As anyone would be upset, I certainly was, but knew it would be easy to solve the   Read full review...

 I would not shop here again

Customer service is a true disappointment! I found the perfect gift on RedEnvelope and tried to order it the next day. To my dismay, I could no longer find it, so I called the 1-877 #. When I got through, the customer service representative was friendly   Read full review...

 I would not shop here again

Watch out when you order a pendent. It says sterling silver, but the finish will wear off on the surface. It is made cheap and I was very dissapointed. I had rings for $20.00 that are real sterling silver and this isnt so buyer beware.....

 I would not shop here again

You know what I love about being on mailing lists? I get tons of catalogues from neat shops -- stores that I would never have discovered if not for the joy of magazines through the mail. One of these neat stores was Red Envelope. If I had the   Read full review...

 I would shop here again

I purchased some mother's day flowers last-minute from RedEnvelope, and they came perfectly on time. Not only that, but they were gorgeous. My mom - someone who is very hard to shop for - could not stop raving about how beautiful her gift was.

I will definitely use RedEnvelope again.

 I would shop here again

This company is terrible. They lie on their website, they misrepresent their quality, and they make no efforts to resolve customer complaints.

I purchased a sterling silver locket- monogrammed and with archival quality, high-res. photos. I paid 15.00 extra for the monogram and for the photos. They mis-printed the monogram, and they screwed up the spacing between the letters. The locket appears to have been used (!!!) as their were scratches and gashes covering the front of the locket, as if it had been banging around in someone's bag for some time.

The photos were so low resolution (and printed on copy paper, not high res/high gloss "archival quality" as the website promises) that the dots from the dot matrix printer they used completely obscured the faces.

The customer service was completely unapologetic and offered no resolution. They also did not deny that they lied on their site. I took this to their corporate offices, who also did not deny they lie on their site.

If you buy from these people you're crazy.

 I would not shop here again

Do not order from this company. I called customer service before ordering a necklace for my girlfriend and they said it would arrive on time and they said it would to get me to order it. It did not come on time, in fact it was not even shipped by the day it was supposed to arrive. I called to cancel the order since it was already too late and they said they would not. Terrible service and it amounts to fraud.

 I would not shop here again

Wonderfull products, tastefull, classy goods but have issues twice with ordering. One order took over 3 months to ship and arrive at the location and customer service was no real help.

 I would not shop here again

GREAT EXPERIENCE!

 I would shop here again

If you've never used RedEnvelope you're missing out on one of the better ecommerce sites out there. This little gem of a site has stayed true to their original mission -- to make gift giving fun and easy -- and they've built a company that makes the   Read full review...

 I would shop here again

I needed a classy gift for my fiancee with about a weeks time to get it. I found so many gifts at redenvelope.com that it took me a while to look through them all and so more time to decided between all the fantastic choices. I found a nice bracelet   Read full review...

 I would shop here again

RedEnvelope is the only online store where I can find fun and unique gifts. The red gift box is definitely worth the couple extra dollars because I know that me recipient will love it.

Thanks to RedEnvelope for making my life easier!

 I would shop here again

My wife and I have used this website often for gifts and have always been happy not only with the quality of the gifts but also the care that goes into their signature gift wrapping. A gift beautifully wrapped for presentation always makes a big hit.

For this Christmas my wife ordered a gift off this website. There was a problem with the delivery date so the company rushed us the product in time for Christmas but mailed their signature gift box and wrapping to us separately.

Technically, they provided everything we ordered. However having to wrap the gift ourselves was something we didn't bargain for. If you order during Christmas or some other busy time of year, be careful they don't pull this with you as well.

 I would shop here again

I ordered a gift NINE days before Valentine's Day. I paid Priority Shipping so the item can arrive before or no later than Valentine's Day (they guaranteed that on their website). A DAY AFTER Valentine's Day the item still hasn't arrived. They rip customer off by making them pay top dollars for shipping but did nothing to make sure the item arrives on time. I sent email to their Customer Service and guess what, it's been two days and I haven't heard anything from them.

Lesson learned...no more shopping from this vendor that's for sure.

 I would not shop here again

experience has been with out problems

 I would shop here again