Rainbow Appliance

Ordered a Weber S-670 grill from Rainbow, saved about $800 verses going to Lowes.  At first, I wasn't sure what to expect considering the price difference, but I was happy to see my grill show up about 5 days after the order (by common carrier).  My only complaint was the lack of a confirming email getting sent out after the purchase, but I did get a shipping confirmation a few days later.  I see loads of bad stories on these guys, I can't speak for them, but I had a good experience.

 I would shop here again

Pros : * Lightning Fast * Good prices for both the appliance and delivery. * Punctual and courteous delivery by Carlo Transport, with even a 1/2 hr warning before arrival, for Heaven's sake! * Customer Service is   Read full review...

 I would shop here again

Ordered a Weber grill on Sunday night - called Monday to ensure it would arrive two weeks later (policy says ships in 1-3 days - arrives in 5-7 which would have worked.  Was assured it would ship the following day - Tuesday.   Called   Read full review...

 I would not shop here again

Place the order on Sunday for a grill I would need 2 week-ends later. Followed up on Monday - was told no problem, grill would ship Tuesday and I would receive e-mail notification. No notification came and I called back on Wednesday - was told it was on the truck and would leave that day. Never received notification. Web site asserts shipping would take place in 1-3 days. Called back on Thursday, was told it was on the truck and would ship that day. I asked for my money back and was told there would be a 15% restocking fee. I had no proof it was on the truck as they said the same things both prior days. I'm contesting with my credit card. They said they would cancel my order and send an e-mail to that effect. Never received any e-mails. While not rude, the staff is certainly not friendly. Wouldn't recommend using them.

 I would not shop here again

Rainbow Appliance had the best price for the Weber Grill I wanted. Shipping price was reasonable too. It has been 5 days since I ordered the grill and I have not received any email about my order other than the initial one. I would like to know when I'll be receiving it.

 I would shop here again

The price was so attractive I called before placing my order and was told the grill was out of stock but would only be delayed by a week. So I placed my order. Each week I was told the same thing -- next week, maybe. Meanwhile, I can buy this grill anywhere for more money. I have canceled my order and making the purchase with a reputable company. They disappointed me for Father's Day, I won't let them ruin our July 4th.

 I would not shop here again

I ordered a refrigerator and after more than a week went by with no sort of communication from the merchant, I called about my order. The girl was very short and agitated on the phone as if I was interrupting something else. She told me that she couldn't tell me what was going on with my order and that I would have to call back on Monday to speak with a manager. I called on Tuesday, talked with the same girl which I noticed the same attitude, and she told me that my product was discontinued. I am glad I called as who knows how long I would have waited before they would inform me of this. She was quick to have me try to find something else, however I decided I better just cancel and possibly pay a little more for the item, but receive better service. Luckily they hadn't pulled the money from my account yet so I didn't have to hassle with that.

 I would not shop here again

Product was shipped very quickly. Customer service was fantastic. One small item damaged in shipping was ordered immediately and shipped directly to my home - no questions asked and no charge. I highly recommend Rainbow Appliance and will use them again if needed.

 I would shop here again

Placed the order on 5/17, the amount of $1198.00 was held as a purchase on my bank account for 6 days then put back into my account, I only got the order invoice via e-mail but never anything else, I e-mailed to find out the status of the order on 5/29 and still have not heard from them. So I believe they just don't have the product and are unwilling to contact me so I assume there is no order now.

 I would not shop here again

Horrible horrible experience.  Ordered a Sharp brand microwave in bisque and they never notified me that it was on backorder until I called a week later to ask when it had been shipped.  I cancelled the order and placed a new order for an Amana   Read full review...

 I would not shop here again

The service was great! Ordered a Weber Grill, Not only was it cheaper than anywhere else it came right to my home with free shipping and no tax. In all I saved about $200, no local vendors were offering any kind of deals on the weber brand. Home Depot,   Read full review...

 I would shop here again

The price is great. The product great. From the info given me I did not have a good understanding of when I would receive the products. Need more info on this part of the process.

 I would shop here again

The absolute WORST online shopping experience I have ever had.  Ordered a washer/dryer combo and waited the 8 days it was supposed to take to get to me.  Had never gotten an order confirmation so I called to check the status.  Was told the   Read full review...

 I would not shop here again

Shipping was extremely fast. I placed the order on Monday, on Tuesday I got a call from the shipper that they would arrive the following day. The appliances were brought into the garage 15' from where they were to be installed. The price was about the best around, and with the low, combined shipping and rebate, it was a steal.

 I would shop here again

After the Premier gas stove was confirmed with an order number by Rainbow Appliance and charged to my credit card at the listed price, I was informed the price increased $150. I agreed to pay the difference. After 2 months, I still did not have the unit. I was told it was back ordered, sitting in the warehouse, etc. I finally called Premier and was told that the unit had never been ordered.

 I would not shop here again

Ordered on April 3rd. On April 7th I contacted by email asking for a ship date. On April 14 I was contacted via email by Rainbow asking if I was still interested in the purchase. April 15th I responeded via email saying I was still interested. On April 17th was contacted via email asking to for me to call the sales rep Monday to make sure item was shipped Monday even though talked to service agent April 16th via phone. Sent email and called Service agent to confirm still interested on April 20th. Contacted by Rainbow on April 24th item was to be shipped on April 24th. Called Rainbow April 31st asking when item was to arrive. Told by Rainbow item was backordered yet again. I cancelled order. I will not attempt to purchase from Rainbow again. Recommend others stay away.

 I would not shop here again

I was initially apprehensive about ordering online but rainbow appliance's helpful staff helped ease my fears. After a horrid experience at a local big box store, I was glad to see I had options. Rainbow appliance is a great place to buy air conditioners. They had hundreds of models to choose from. The helpful staff is knowledgeable enough to keep me from feeling overwhelmed. Also all of their appliances are categorized well. Next time I need a Blu ray player tv dishwasher microwave or anything else I will contact rainbow appliance. They are friendly and willing to match any price. The free safety chef they gave me is what really turned a good pleasant experience into a great one. I never expected to write a review about my appliance purchase but getting something free did it for me. That safety chef is awesome. I had no fire extinguisher in my kitchen getting one as a gift has helped me feel safe and secure. Thank you rainbow appliance. Companies that take care of their customers should do well and I hope this helps. Please post this review in your appliance category

 I would shop here again

I ordered the LP 24" bottom freezer refrigerator online on 3/15/09.  Very easy online ordering process.  When the charged hadn't been posted to my account in a few days, I called to find out why.  The woman I spoke with was very pleasant and helpful and was able to tell me within a few minutes that it was on a 2 week back order, my account wouldn't be charged until the order was filled.  Turns out that it came in sooner than the anticipated 2 weeks and was delivered by their local delivery service (since I'm in NJ).  Their delivery people were courteous and professional.  All in all, a very positive experience.   

 I would shop here again

I like the prices and selection, but once the order is complete you have no way to track your order unless calling customer service for the information. A link should be added to track orders that have been placed.

 I would shop here again

Worst online shopping experience I've ever had. I placed an order, never received acknowledgement of my order, had to ask for a confirmation to me e-mailed. Never heard again, had to contact them to see if my item shipped, only then was told that they were waiting for the item to come in..but would be shipped the beginning of the following week. The following week comes, I e-mailed them to see if item shipped...no response. By the end of the week, I called..left a message asking for my order to be canceled. Followed up by e-mailing my request to them and asked them to please confirm that they rec'd the cancelation request. I never heard from them. This is a company with REALLY bad customer care....how can they sell things that they do not have, better yet...how do they not contact the customer to let them know what is going on?

 I would not shop here again

I ordered a Whirpool convection microwave from them. The price was very competitive, the item was delivered in a time manner and when i did contact the company for an update I was given a quick and curteous reply.

 I would shop here again

Overall very satisfied with the Rainbow Appliance website for purchase of my home appliance. Easy to find the product I was looking for, great pricing, easy checkout. I was able to locate a promotional code and the code was easily update during checkout and accepted for great savings. I am currently awaiting delivery, but still within the delivery timeframe. I searched several web links that allowed access to and showed pricing for Rainbow Appliance.  The web search was quick and easy and I was able to get the best price available for Rainbow Appliance. My order was placed and I received prompt confirmation of my order acknowledgement as expected by the Rainbow Appliance website.

 I would shop here again

Excellent Deal, Brand New Product as advertised, Super Fast Shipping, Great Communication throughout the transaction.  Bonus $20 rebate too!  I would definitely buy from again.

 I would shop here again

Ordered a TV 03/11/2009 and received an invoice/order number via email the same day.  Nothing more.  I called to check status on 03/19/2009 and talked (?) to a completely unprofessional lady in Customer Service (?) (she didn't even seem to be sure that was her department).  She mumbled alot and was incoherent at times and I finally got her to look up the order number and say the TV would be available in a week or two.  I canceled the order which didn't seem to matter to her at all (hopefully she followed through on her end and, in fact, canceled the order).  Since my credit card hasn't been charged yet I feel lucky.  I'm monitoring that account daily just in case.  

 I would not shop here again

Not only did Rainbow Appliance ship our order quickly but upon phoning to check the status of our order the staff was most courteous and helpful.  It was a pleasure doing business with Rainbow Appliance and I would gladly do business with them in the future.  Our product arrived promptly, we received exactly what we ordered and were anticipating and we couldn't be happier!

 I would shop here again

When I called to ask questions, I always got a knowledgeable sales person.  That is why I chose to order with them (you got to deal with real people).  Not only was the price great, they had just what we needed and they really knew how to help me.  Service with Rainbow Appliance was top notch.  They were helpful when I ordered, the shipment came faster than expected and the shipping company they used was great.  The trucking company called to schedule a delivery, but I was in such a hurry for these air conditioners because we had a closing coming up on the place where we were to install them, so they were even helpful in allowing me to pick up my merchandise directly with good directions and everything.   

 I would shop here again

excellent customer service! super fast shipping and i mean superfast here in 2 days! i highly recommend this seller for anyone that wants a great deal, superior service and lightning fast shipping this is the place!! the item beat every price around closest thing i found local at home depot was well over $800! thats an 1/8 of the price!

 I would shop here again

I had reservations in ordering the range hood on-line.  Especially, since this was a large ticket item.  However, the experience was great.  The package was on the truck the next business day, the order was accurate, price was $200 below all others, and all my questions where answered.  I will shop with Rainbow Appliance again.

 I would shop here again

I very diligently shopped for my new convection microwave oven.  I read every stores policy, as well as all the reviews for all the stores and online sites.  Rainbow Appliance won for both their prices, and history of being reliable to their   Read full review...

 I would shop here again

I highly recommend Rainbow for all your appliance needs. Their sales reps were courteous and knowledgeable, and their service is great. They were very informative and helped me make the right choices.

 I would shop here again