Rainbow Appliance

I ordered a washer on-line from Rainbow Appliance's website. I received an email that my order was received and my CC was charged. However, I never received an email with the delivery date. I called to follow up and was told that the item was ordered   Read full review...

 I would not shop here again

STEP AWAY FROM THE KEYBOARD OR TELEPHONE!!!! If you're thinking of buying from RAINBOW APPLIANCE, DON'T DO IT!!!
DON'T EVEN THINK ABOUT IT!! I bought a GE clothes washer from this SHADY OPERATION, and the machine was a lemon. It didn't work from the beginning! But Rainbow won't take it back, instead they want me to have GE fix it under warranty. This is how Rainbow and their Wholesaler Intercounty unload their defective inventory on the public to fix for them! But they want you to pay the price they want for a new machine. I wanted a new machine that worked, not a lemon and then have it fixed at my expense! Don't be duped by their low price! I have spent more time and money trying to deal with these people than the machine is worth, and it's not over yet! If they deal with even a quarter of the people like they have dealt with me they won't be in business long. Stop right here! DON'T DO IT!!!

 I would not shop here again

Fair pricing and fast shipping

 I would shop here again

Product was damaged during shipment. Rainbow was contacted 11/29/07 for a credit or new product. Rainbow requested photos of the damage. Photos were sent to Rainbow via email on 12/05/07. No response from Rainbow. During Jan 2008 we contact person in charge, Eli of Rainbow. Said he would look into it and call back. As of today 2/20/08 we have not received any credit, email or phone calls from Rainbow. Would never buy another product from this company or refer this company to anyone else.

 I would not shop here again

I had difficulty in confirming my order and delivery, but I was contacted shortly after leaving my message and everything was handled appropriately and in a timely fashion. I received the email confirmation shortly after just like I was told. I was very pleased with the customer service I received and will more than likely shop with Rainbow Appliances again in the near future.

 I would shop here again

Very fast shipping,internet site great, great response from merchant, shipping tracking great, item received in excellant condition.

 I would shop here again

We ordered 2 refrigerators, one of which was damaged when delivered. Rainbow asked for photos, which were provided. But since then they have done nothing to resolve the issue. They refuse to replace the damaged item and it is impossible to speak to anyone of any authority.

Be very careful when ordering from this company.


 I would not shop here again

I ordered a GE Profile combination convection/microwave oven online from Rainbow Appliance. I was pleased with everything about the order, including accuracy of the order, speed of delivery, packing, and condition upon receipt. The price was the best to be found on the internet.

 I would shop here again

I was told that my oven would arrive on the 24th and that I could call in the morning to find out when it would be delivered. I called and the driver knew nothing about my delivery. I called the store at 9:30am and got voicemail. I called again at 10:45 and was told they would look into it. They called me back at 11:30 and said it was scheduled and to call the driver. I did and the driver still knew nothing. Finally they said it would arrive between 1-3. At 1:15 they finally returned my first call. At 1:30 they called my house to ask for directions. At 2:30 they called again and said it would be delivered between 4-5. They finally arrived at 6pm. I made and received a total of 15 phone calls. Meanwhile my daughter had to spend the entire day at home waiting. I will never shop with them again.

 I would not shop here again

I would definitely make another purchase; they were very kind and courteous. Very helpful in advise and follow through; timely delivery, great company to do business with!

 I would shop here again

Really bad!!!!!!!!!!!!!!! Terrible customer service, no replies to email, operators who tell you how to proceed and then when you do more work to get them to deal with their problem, they don't follow up...Long story short, microwave came bent (door wouldn't close, etc.)...Got suckered by low price like everyone else...They finally got UPS to pick it up (of course I had to hang out for them to show up...2 days after they were supposed to show up...then 1 month and several more contacts later...no microwave replacement, no $, no contact, just bs...and frustration...Finally...had to go to the credit card company to get my money over 2 months later...Never buy from these flakes!

 I would not shop here again

This was a really good transaction. It was delivered right on time for Christmas. I had a small problem with a damaged door (no fault of Rainbow Appliance) and it was resolved very quickly. UPS was alittle rough with the product in transit. I thought the customer satisfaction was great. Eli was very helpful and had detailed instructions on how to get it resolved. I wouldn't hesitate to purchase from them again. Thank you for the smooth experience of purchasing a microwave oven.

 I would shop here again

My experience ordering with Rainbow Appliance was a pleasant one. The customer service representative, although new, was very patient, informative, provided answers to questions pertinent to delivery, item warranty, and pricing. The price of the   Read full review...

 I would shop here again

I was shopping around for a new washer and dryer. I did some research online and decided on a particular model Whirlpool Steam Washer (WFW9600T) and Steam Dryer (WGD9600T). I then started to comparison shop and Rainbow Appliance had the best price by far   Read full review...

 I would shop here again

I ordered a GE Profile Microwave model number PEB1590 on 1/8/08 and received delivery on 1/11/08. I couldn't be more pleased with the speed of delivery. The box was packed within another box and thus there was no damage to the microwave. The saleslady I talked to was very helpful and informative and I received exactly what I ordered. I am very satisfied with the whole transaction and would definitely tell anyone to not hesitate to deal with Rainbow Appliance.

 I would shop here again

Our dryer was delivered quickly and our order was correct. Everyone at Rainbow Appliance was very friendly and helpful when I talked to them on the phone.

 I would shop here again

I was very pleased with rainbow appliance. Small glitch with delivery which was not rainbow's direct fault but they did everything they could to make amends by offering free service plan... that makes for excellent customer service and I would definitely order from them again. Product was exactly what ordered and works great!- I also researched many sites and local stores for best overall price and rainbow had it!

 I would shop here again

We recently purchased our first order from Rainbow Appliance and so far it has been a good experience. We purchased a Countertop Convection / Microwave Oven; we were very satisfied with the price and the ease of ordering. The Rainbow Appliance Customer   Read full review...

 I would shop here again

I found Rainbow Appliance to be helpful in giving me a fair price when I found other on-line prices that were cheaper. Although they did not match the price, they worked with me to get a fair price. They were friendly and the order was smoothly placed. I   Read full review...

 I would shop here again

The price was great. The washer and dryer are in perfect condition. The transaction went smoothly except that it shipped late due to billing and shipping address didnt match because I was moving.

 I would shop here again

A very pleasant shopping experience. Rainbow Appliance has provided us with the name brand quality I was expecting with no delay or hassle. Hats off to Rainbow Appliance! We experienced fast delivery and good service. The sales people were professional   Read full review...

 I would shop here again

10/07/2008
To Whom it may Concern,
Well, I must say Rainbow Appliance has made me a believer customers are still important to their businesses. I have been on EBAY for a few years and encountered one extremely bad transaction and it was not payment issue or price but delivery time. This particular business owner became personal stating I was ignorant. This is a business that was paid in full and when I questioned the product arrival time I was ignorant not my payment. WOW! Like anyone, you pay for a product then expect a reasonable delivery time. That incident really made me question whether to continue shopping on line.
Rainbow Appliance responded with and accurate description of the product price and delivered the item on time. That is all any customers. I look forward to future business with Rainbow Appliance.


Gary Perry

 I would shop here again

I had a great experience with Rainbow.. highly recomend them.. NOT ONLY did they have the best price on the DCS grill I bought but they also gave me the cheapest shipping (it weighs 250 lbs) and the customer service was awesome. Ill be back.. there   Read full review...

 I would shop here again

Thus far it has been great. I was quickly directed to a very friendly and knowledgeable sales representative - Thanks Marisa. I am sometimes concerned that when a deal is too good to be true it usually is but I was quickly put at ease. Quick and easy   Read full review...

 I would shop here again

GREAT!!! I WAS A LITTLE SKEPTICAL BECAUSE THE PRICE WAS SO GOOD. ADAM WAS GREAT!! SHIPPING WAS FAST!!! I HAD PURCHASED A PAIR OF MAYTAGS AT HOME DEPOT AND THE DRYER WAS DEFECTIVE AND THEY WANTED TO REPAIR IT. THE SERVICE AT HOME DEPOT WAS AWFUL. I   Read full review...

 I would shop here again

In my dealings with Rainbow Appliance my customer representative was very polite, gave me his name, and told me not to hesitate to contact him should I have any questions or concerns, as a customer I felt very comfortable. Unlike other on line dealers, they had my appliance in stock, the unit was picked up for shipping within 24 hours, I was given a tracking # and I had the fun of watching it arrive as quoted. All in all a positive transaction.

 I would shop here again

I bought a built-in wall oven ( GE 24" oven) through ebay. It was listed with a pick-up option, but when I tried to pay by following the "pay now" link, it automatically added $90.00 for shipping. I was not able to remove this cost from the total, even   Read full review...

 I would not shop here again

When my stove died I went shopping locally and discovered there were no bargains to be had, all the stores wanted the same price for the item to the dollar. None of the stores stocked the item I was looking for which is why it never went on sale in   Read full review...

 I would shop here again

I was shopping online for a dehumidifier. I noted several websites identified Rainbow Appliance as a reputable source to purchase the item I wanted at a very reasonable price. I noticed an ad on ebay from Rainbow listing the exact item I wanted at a   Read full review...

 I would shop here again

After going from one big name appliance store to another, and not finding in stock what I wanted. The salesman at one store said "I can order it for you online." I said to the salesman "I can do that too, and cut out the middleman." So I searched the   Read full review...

 I would shop here again

Overall, I am satisfied with my shopping experience through Rainbow Appliance. I was looking at a whirlpool dehumidifier from Rainbow Appliance's e-bay store. I did a good amount of price hunting over the web & the price through Rainbow Appliance just   Read full review...

 I would shop here again

Despite the holiday fever, everything went very well, I got all the info on rebates and invoice sent promptly and correctly, the appliances were shipped the following morning and got to Chicago within a week. It was prompt, efficient and business-like.

 I would shop here again

Horrible experience. They were quick to take the money, but then took weeks before shipping the product. They promised a delivery date 5 times before they actually shipped the machines - then claimed they were damaged in shipment. The extended warranties where not shipped at the same time but weeks after delivery. Even then, they did not send the right ones. I could only use one of the two sent. They have thus far (2/12/08) not refunded me the charge for the unusable warranty.

Pretty much everything they have said has turned out to be a lie, even when it would not have hurt them to tell the truth.

BEWARE!

 I would not shop here again

Friendly service, combined shipping on my 2 refrigerators and I expect delivery soon. The price was the best listed on the internet! They shipping company used at first did not want to deliver it for a week later than promised, but after several calls it was delivered the next day. I would use Rainbow Appliance Again!

 I would shop here again

The service was unbelievable. This was the first time I used Rainbow. I placed the order for 2 air condtioners
on Friday afteernoon. I called the service rep to confirm
the delivery charges (very reasonable)The same afternoon I received a call to confirm that my order would be delivered on Saturday AM. I could not beleive it when the Driver called me at 8:30 AM Saturday (the truck was in my driveway
when he called)The driver and his helper were very nice as they placed the units in my garage. As the service was so
outstanding (as was the price of the units) I plan to
use them again for a refrigerator.


 I would shop here again

Shopping at Rainbow Appliance was simply delightful shopping experience. I do most of my chopping on line and the service was fast and with knowledgeable and friendly sales personnel. It made shopping for my new beer refrigerator fast and easy. When   Read full review...

 I would shop here again

I was shopping around for a fridge for a few days - our fridge was totally broken but I did not want to make an impulse purchase on such a large item and I wanted to make sure I would shop around to get the best price. I went on the internet and found a   Read full review...

 I would not shop here again

I can definitely say that I had a very positive shopping experience with Rainbow Appliance. I spoke to customer service directly when purchasing a Whirlpool over-the-range microwave in December 2007. Not only was customer service very friendly, but I   Read full review...

 I would shop here again

They were extremely helpful and honest. They called me to tell me how to save money in shipping and to ask me if I wanted the new model at the same cost. Their price was the lowest I found and there was absolutely no problem with delivery. I will use them again and recommend them highly.

 I would shop here again

I found them extremely helpful and honest and they called me to tell me how to save money and that a new model was available at no additional cost. I definitely will do business with them again and recommend them to others.

 I would shop here again