RadioFence.com

I just wanted to write in and let you guys know how pleased I am with your customer support. We have had our radio fence product (a wireless dog containment system) for over three years now and never had any issues. Recently, our receiver went bad. I called in and the support person I spoke with was EXTREMELY NICE and shipped us a replacement receiver right away for only $35. He also included batteries and an instruction manual.


NOW THAT IS GREAT CUSTOMER SUPPORT!

 I would shop here again

I would like to commend RadioFence.com on EVERYTHING from the order process to the receiving process. The prices are AWESOME with no shipping and delivery was only a matter of a few days.

 I would shop here again

I purchased an item with "free shipping". When it arrived, it was broken. I returned it for a refund and had to pay shipping costs to return it. Then when my refund came they took out their initial shipping (which was FREE). So basically it cost me $27 for a broken product that I don't even have. The costumer service didn't care and told me to read the website's fine print. Save yourself and shop somewhere else.

 I would not shop here again

I have shopped here pretty regularly over the last 4 years. I know everyone has an opinion, but customer service here has always been excellent for me. True they have only made one mistake on an order of mine (In my opinion a very good thing   Read full review...

 I would shop here again

I found your site easy to use, and very clear about everything, especially the sizing of the door. I'm glad to read that you have a phone service too.
Your pricing was not only very competitive, but the free freight locked me in.


 I would shop here again

What a great company! My experience could not have been any better. Low prices, free shipping and my order arrived sooner than expected. RadioFence.com is AAA

 I would shop here again

I just wanted to write you a note to let you know how pleased my husband and I are with our stubborn dog trainer fence. Your price was much cheaper then our local pet stores and we installed it ourselves which was quite simple. We installed in June for   Read full review...

 I would shop here again

Thank you so much!! You have the best customer service and fastest shipping ever. I really appreciate it. Your Dog fence is fantastic!! My dog loves his new found freedom and can run around the yard all day. Anyway, I love it and you were A+++!
Teri Weiss


 I would shop here again

I'm not happy.
I expect better when I shop on line. Prices are competitive but I've found better - not by much, but still better. If you shop with these guys make certain you get it right the first time because returns are not their specialty and that's a fact. Long wait, slow to credit, pathetic communication. I think when they know you're not happy, they give up. Glad other people have had good luck with them.

 I would not shop here again

I ordered a product from RadioFence. They sent the wrong product.

It cost me shipping and a restocking fee to pay for their mistake. Their customer service rep was clueless about how Internet ordering is supposed to work. I never received an order confirmation or verification either via E-mail or snail-mail to ensure I would receive the correct product. When I asked to be notified when they had received my return and when they had credited my account, I was told their company was too big to fool around with that.

I was able to order the same product from another company for less, receive it quicker and I received the proper order confirmation when I initially placed the order.

I've worked in retail since 1970 and have worked teaching first-class customer service methods and techniques to thousands since 1994. RadioFence needs that training. You don't need the aggravation.

 I would not shop here again

Thanks for you quick delivery and response. I have counted on Radio Fence for over 10 years and you guys have always come through. Thanks again....Mike Cole


 I would shop here again

I looked at what they had to offer, clicked on what I wanted, put in my ordering info, and received my confirmation right away. The order had a tracking number, so I could check on it, and it came exactly on the day it was supposed to come. It was all   Read full review...

 I would shop here again

This company had the best prices anywhere, on or off the Net. Responded to my email questions very quickly and my order arrived way before I expected it. I called them with a question and their customer service person was outstanding. I would   Read full review...

 I would shop here again