Racks and Stands

I purchased from Racks and Stands 6 years ago and was very satisfied. Not sure what has changed since then, but it was 10 days after I placed my order before I realized I hadn't received a tracking #. I telephoned to inquire and was told: computer was down; they couldn't get anyone to answer at the warehouse: I'd be the first to know about my order status; and finally, after two days, an e-mail telling me the product was discontinued.

 I would shop here again

This is my second purchase from this merchant, they are really good

 I would shop here again

I ordered five CD/DVD racks. They were received ahead of schedule. Unfortunately one of the five was damaged in transit. When I contacted customer service to determine what I was supposed to do with the damaged rack, I was advised it would be replaced, and that occurred within a very few days. I am competely satisfied with the merchandise and impressed by the customer service.

 I would shop here again

It was good.

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Very Good service

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I am completely pleased with my experience at Racks and Stands. This is my second order, and both orders were completed successfully: great price, great packing, prompt delivery and perfect condition.

 I would shop here again

I was pleased with the purchase, the service, and delivery. Happy Customer!

 I would shop here again

Terrific product and service!

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Good merchandise, rapid delivery. Product as described.

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HAD NO PROBLEM WITH RACK AND STANDS BUT YOUR DELIVERY SERVICE IS THE WORST I HAVE EVER HAD. WOULD HESITATE TO BUY ANYTHING ELSE FROM YOU UNLESS I COULD BE ASSURED OF ANOTHER DELIVERY SERVICE. TO QUESTION NUMBER SEVER I SAID YES BUT WANT TO ADD ONLY IF IT WAS SENT WITH ANOTHER DELIVERY SERVICE.

 I would shop here again

My order came to me damaged. I have been waiting more than two weeks for the replacement part! I have not been able to put the entertainment center together as I am waiting on this part! This is the worst mail order experience I have ever had!

 I would shop here again

Racks and Stands shipped me a KD Leslie Dame CD storage system.  It arrived in two cartons, both damaged to the extreme.  Contents of the merchandise were visible through the ripped cartons and appeared flimsy and not of the quality described.  Packaging was inadequate to insure future shipments would not arrive with the same level of damage.

I refused the shipment with UPS and told Racks & Stands I did not want a replacement.  They told me I HAD to take a replacement or they would charge me shipping.  I am now fighting over $150 in shipping charges for Racks and Stands sending me defective merchandise and me trying to refuse it.

This is beyond belief!

 I would not shop here again

Product was not as advertised and Racks and Stands refuses to do the right thing.

I ordered a Leslie Dame CD-280 - Deluxe Multimedia Storage Rack in Oak. The product that was delivered was not the same as the one advertised. The product was advertised as:

Solid Wood Veneer over MDF (medium density fiberboard)
Heavy Duty Construction
Weight of 70 lbs.
Free Delivery

The product I received was:

Plastic laminate over wafer board
Light weight construction
Weight of less than 35 lbs.

When I asked to return the product, they insisted on charging me outbound shipping as well as return shipping which meant my total outlay would equal the original advertised price of the product. Racks and Stands sold me a product by fraudulent means and will not make good on it. I have asked them repeatedly to refund my purchase price in full and to pay for return shipping of the product. They have stopped responding to my correspondence.

 I would not shop here again

HORRIBLE.... DO NOT BUY HERE...BUYER BEWARE!!! RACKS AND STANDS NON-REPUTABLE COMPANY.....waited for delivery all day to be delivered! Blew us off first day, waited for delivery second day all day  long and they blew us off again. On second day they   Read full review...

 I would not shop here again

Order received promptly.

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ok

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UPS separated the two cartons of the shipment. The first was delivered on time. The second was two days late. This was UPS' problem not the seller. Once both cartons arrived everthing was fine. Exactly as ordered.

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As promised, on time, OK price.

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The order process wair fairly straightforward, and their customer services was great! The tracking system was good on the FED-Ex delivery end, but I didn't get my Purolator tracking info until a few days AFTER my cart was delivered.

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One lower dowel is slightly bowed (that is, not quite straight); but the rack is usable and this minor issue is not worth pursuing.

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It was easy and caused no problems

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I have not yet put together the stand. I know one piece of wood was splintered, but I don't know as yet what effect that will have. Great prices.

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Wide variety of products, merchandise was as advertised, of good quality, easy to construct.

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Overall it was excellent. The only complaint is the freight company who delivered the item. I specifically told them that I had to have an afternoon time slot on the day they wanted to deliver and they called me back and told me I had a morning time slot even though I had requested an afternoon time. They were aware, but just couldn't do anything about it. It was going to take another week to get a new time slot in a time that would work for both them and me. So I had to rearrange my entire schedule and take time off of work to be able to be there for the delivery. They were most inconvenient and not very apologetic about it. Did not appreciate their lack of working with me on this. Other than that, the shopping experience was excellent (web site was great) and the item is lovely and just as expected...good quality.

 I would shop here again

I've already ordered the same product again from R&S for a friend. The first one was a gift also and he was thrilled. It was compact and stylish. Exactly as described.

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item arrive broken told to go to manufacturer still working on replacement very poor shipment packing

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Received stand with one shelf that was crooked. Currently planning on contacting merchant tomorrow to see what can be worked out to correct this problem. This was an expensive, quality unit - I am very disappointed to have paid such a high price and then to receive a defective product.

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Found the item I was looking for. Excellent shipping service.

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My first order (media storage) came on time (UPS delivery, left @ door). My second delivery (entertainment center) came about an hour late, therefore, was "almost on-time" (white glove delivery) - which isn't too bad. Furniture was as expected and/or exceeded expectations. Love the entertainment unit - very solid piece! I had a small issue with the price matching on the cherry hill entertainment unit. I found it for a lesser price (including s/h) and filled out their price match form. The response I received from customer service (Rachel M) indicated she was unable to verify the price match - as if she didn't even check the site. I emailed her with no response. After a couple of calls to the service center, I spoke with Keith(?) who was very helpful and provided the price match for me immediately. The website was fairly easy to navigate, though the comparison feature was a little limited - I couldn't seem to be able to compare items that were not on the same page (ie, if there were more than one page of furniture matching what I was looking for and I wanted compare a piece from page 1 to a piece on page 3, I wasn't able to do so - when you go to the next page, it seems to clear out the comparison from the previous page) Overall, I am VERY happy with my purchases and will recommend RacksandStands.com to friends & family who are in search of media furniture. Thanks, Hoa

 I would shop here again

the chair is exactly what I wanted. My daughter is 20 months and already loves to sit and "read" in it!

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Initial order had wrong tracking number, charged account when had not been sent. Then was sent with partial tracking number (2 pkgs), when received there was damage. I am waiting to see if they send replacement parts in a timely manner.

 I would not shop here again

The site rates the products if offers, in terms of construction quality and possibility of delivery damage. That's possibly helpful, if I assume their ratings are accurate and not just to steer you to their high-margin items. In any case, I favored the products they rated highest, (and possibly as a result?) bought high-priced items, and was very satisfied with both construction quality and delivery condition. Also the site is one of those that give plenty of information about the products, which was important to me.

 I would shop here again

Many choices of CD stands to choose from. Found one exactly like I wanted, and that matched my decor. Arrived much quicker than expected and in great condition.

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superior product -purchase was a breeze

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I really enjoyed shopping on the customer friendly website of Racks and Stands. We are thoroughly enjoying the stand. We were quite shocked about the delivery though. It came way before the estimated delivery time which was a very nice surprise. I will definitely shop again at Racks and Stands and I plan on telling my friends and family about you. Keep up the excellent work and great customer service. Thank you! Dawn Frisch

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I got an email stating that my mechandise was not in stock. I'm still waiting patiently on my delivery.

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ITEM NOT WHAT WAS NEEDED OR COULD BE USED. COMPANY VERY GOOD WITH OK TO RETURN. RETURN CREDIT NOT RECEIVED BUT ANTICIPATE IT WITH NO PROBLEMS IF SERVICE IS AS GOOD AS MY CONTACT WITH REP.

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The merchant was great as was the item I ordered. In fact, I ended up ordering a second item as soon as the first one arrived. Very good experience with this merchant.

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Very Pleased

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Best packaging I have ever seen. Very nice piece.

 I would shop here again