REI

I love REI -- great gear, nice, sharp people.

 I would shop here again

very good

 I would shop here again

It worked seamlessly. I don't use the 'ship-to-store' option because there is no store nearby.

 I would shop here again

Thank you for having store close to my son's house. He is one of your best customers. JR

 I would shop here again

I like to use the in store pick-up option to save on shipping but I wish that shipment to the store was a little quicker.

 I would shop here again

It was easy. You shipped to British Columbia no problem and very fast.

 I would shop here again

no store close enough to mke ship to store useful

 I would shop here again

I like REI and its products. It is far enough away from me to want items shipped directly to me unless it is a large piece that is expensive to ship. I've always been satisfied with REI.

 I would shop here again

Easy, organized, friendly.

 I would shop here again

good.

 I would shop here again

Very satisfied

 I would shop here again

I was able to find the trail pants I wanted, ordered them and received them on time. The only annoyance is how much longer it takes to get something sent to the store in Santa Fe.

 I would shop here again

ORDERING ONLINE IS A BREzze- picking it up is a mess. Twice i have had to return to the store so they could "find" the order.

 I would shop here again

I have been member for 40?? years. The store is now located in busy city with traffic. The store is in a large mall with parking issues on some days of year. In the early years REI was one of very few choices for outdoor gear.

 I would shop here again

good

 I would shop here again

thank you. quick delivery.

 I would shop here again

REI customer service is fabulous. Always.

 I would shop here again

I love being able to shop online and pick up at the store for no shipping cost. It has been very easy for me to order, pick up and return anything I needed to.

 I would shop here again

Easy to navigate website : ) Simplified Xmas shopping experience!

 I would shop here again

Loved it; I really hate shopping esp at holiday time was able to get almost everything plus our personal shopping

 I would shop here again

Our family loves REI. The staff are wonderful and knowledgeable. The merchandise is totally awesome.

 I would shop here again

did have a problem with the items mentioned(not gift card) person I spoke to on phone about problem was very efficient and polite> problem solved thanks to all Merry Christmas

 I would shop here again

very satisfied

 I would shop here again

I ordered online. Package has been received, but will not be opened until Christmas.

 I would shop here again

Highly satisfying

 I would shop here again

Excellent product and excellent service.

 I would shop here again

You are great

 I would shop here again

When I make an order, I have clothes and shoes shipped to the store so that I can try them on right away, and either return them (and order the next size) or keep them. Heavy things I have shipped to the store. If I need definite items quickly, or if I am too busy, or the weather is difficult, I send them to my home. I sense that REI employees enjoy their jobs, and enjoy helping people.

 I would shop here again

The sales associates at teh Oak Brook store were very helpful and friendly. An item that I wanted was not on the shelf and they happily went to the wearhouse and got the item. My questions were answered quickly and I was directed to the correct area for products that I wanted to purchase. Over all a very good experience.

 I would shop here again

Once again excellent service. Items came very quickly. Would recommend to others and will use again for sure.

 I would shop here again

went to pick up my order, but it had not arrived. I'd misread the email saying it had dispatched. I ended up spending $1000 on a new bike while I was there though..

 I would shop here again

I always try to shop at REI. In the future, I will continue buying Patagonia products through REI.

 I would shop here again

Fine.

 I would shop here again

cant use ship to store purchase as I do not live near a store-wish I did.. I will definitely sop at REI again.

 I would shop here again

Love your store and web site, our family always puts your items on their list.

 I would not shop here again

I was not happy that although I entered my husband's and my shared REI number, I was charged as a non-member. I suspect this is because the card is under my husband's name and I asked for the items to be shipped to me. I do not have this problem when I shop in the store and show the card. Do need to get my own card?

 I would shop here again

STaff needs more training. Gave me wrong part number for tack for my car because she did not check year. If I hadn.t double checked it, wold have had to return and reorder - not good for me or REI

 I would shop here again

Excelent

 I would shop here again

With this last order for 4 pair of winter boots, the clerk at the pick up desk was very nice and asked if I needed any help or had any questions while I was trying on the boots there. I'd ordered 4 because I wasn't sure of style or size that would work and one of the 4 did so that was great. It's also really nice to be able to return the un-needed items right there at the pick up area and not have to go upstairs and wait in a return line. This was at the downtown Seattle store.

 I would shop here again

The package was supposed to be delivered in two days and i paid about $22 extra for that. It came three days later and in the late afternoon so i was not pleased with that.

 I would shop here again