REI

Overall the shopping experience was just what I expected from a class store like REI. They had the product I wanted at a reasonable price. They shipped it to me and I got it in good condition in a reasonable time. I would love to use the ship to store option, but there isn't an REI store anywhere near me. That would really be nice.

 I would shop here again

Overall it was easier to search and compare products than some of the other sites I visited, and I was also able to find pretty much everything I was looking for (aside from some specific equipment) at REI.com, as opposed to the hit-and-miss selection of other sites. I appreciated the pictures and descriptions, as well as the adequate number of customer reviews. The site's layout is a plus too.

 I would shop here again

Good site. Products are displayed that catch your eye immediately. The presentation and description of the product are excellent. The prices are fairly reasonable. The shipping prices are fair.

 I would shop here again

I wouldn't have merchandise shipped to a store because there are no stores near me in Frederick, MD. I love REI equipment, prices and service. Good job!

 I would shop here again

Great! Faster than expected arrival!

 I would shop here again

REI is a store you can trust, and "ship to store" for free is an excellent service I've used several times now.

 I would shop here again

Outstanding. The package arrived sooner than predicted.

 I would shop here again

I liked the jacket, good price. Would have been more pleasant if the salespeople were friendly, perhaps thanking me for my order.

 I would shop here again

the transportation fee is very expensive.

 I would shop here again

Excellent service, merchandise choices, ease of shopping via REI website on the net. Will come back.

 I would shop here again

This is the second time I've had merchandise shipped to the store. Both times it arrived earlier than predicted. It's easy to get in and out of the store.

 I would shop here again

Always a good experience!

 I would shop here again

Easy and hassle free

 I would shop here again

Always a pleasure.

 I would shop here again

I have always been impressed with the quality of the merchandise I've purchased from REI, as well as the knowledge of the sales staff. I will continue to shop both online and in the store.

 I would shop here again

We love REI and will continue to shop there... especially love the sales and rebates they offer, along with their special discount coupons! In todays economy, we don't purchase anything unless it's on sale or we have some incentive.

 I would shop here again

In-store shipping is very convenient, saves on shipping fees, and make the most sense concerning the efficiencies of transporting merchandise. I love the option!

 I would shop here again

Was disappointed that the item was backordered, but was glad to get it before I actually needed it.

 I would shop here again

Buying a Labor Day sale item via the Web was reasonably straightforward, although I had to resort to "Live chat" to obtain the sale discount. It was caused by my error and resolved satisfactorily. The process to apply a sale discount could probably be improved.

 I would shop here again

Good!

 I would shop here again

Excellent transaction. Great price for a good product. Regarding the ship-to-store option, the closest REI store is about two hours away, otherwise I would be excited to try it.

 I would shop here again

This was such and easy purchase. I am planning on buying another pair the same way when I get another coupon for 20% off. I love my Uggs!

 I would shop here again

Excellent customer service and product quality. Only 1 complaint is there aren't any NY stores and the closest store in CT does not have much if any parking which makes picking up the products a challenge.

 I would shop here again

i love the convienence of ship to store their products are always of a high quality easy returns,great customer service

 I would shop here again

REI is top notch.

 I would shop here again

Product arrived promptly as ordered and functions well.

 I would shop here again

I am happy to order from you over the internet. If you had a store in New York City I would probably go to it, but I don't think you have one. I first learned about your store when a friend on the west coast told me about it. That was many years ago and have used your catalog or website when I need camping or long underwear. Here in New York I am keeping the heat down and wearing long underwear half of the year to lower my carbon dioxide footprint.

 I would shop here again

Fantastic

 I would shop here again

Always excellent with very helpful employees!

 I would shop here again

I have always been very satisfied with the service I receive at REI.

 I would shop here again

Always a pleasure. I can always count on qualiy products from REI.

 I would shop here again

Fine

 I would not shop here again

Love REI -- good sale prices.

 I would shop here again

I love REI. The staff seem a cut above the average sales staff; knowledgeable about both their specialty products and also the operations of the store e.g. how to special order something, sizing, shipping options etc.

 I would shop here again

As usual, I had a great experience shopping at REI. The ship-to-store option presented some difficulties, but that was due to schedule changes at my end, not anything to do with REI. A brief phone call allowed my son to pick up my order for me on his way to Kingston from Olympia.

 I would shop here again

I am a loyal REI customer and have shopped there for several years and will most likely continue to do so. I have noticed a slight downgrade of knowledge level of the store clerks as compared with previous years. I know more, but I expected more seasoning than what I have encountered recently. I still enjoy the store and spend a great deal of time on your website

 I would shop here again

REI has the best price for the merchandise that they sell. The discounts and their sales are amazing. I am a member and am planning to continue shopping their

 I would shop here again

Original order for kayak was rec'd damages. REI in Washington called and informed me. Discussed alternative kayaks with person and I chose a different kayak. Young lady at the Washington office was very helpful and I got new and different kayak on time and in perfect condition.

 I would shop here again

love the ship to store option

 I would shop here again

Excellent

 I would shop here again