REI Outlet

Picking up the tent at the store took less than five minutes which was much less time than it took the 2 fumble fingered buyers to put it up once they got it home

 I would shop here again

I always do ship to store in NC, but now that I live in Kansas City MO i Have to have the items shipped to me since the closest store is 4 hours away in St Louis.

 I would shop here again

I love REI. Both online and in store.

 I would shop here again

The ship-to store is not close enough to be convienet. The shipping is high, but the item came sooner than the time stated. So overall the service was excellent. Thank you Lee Berry

 I would shop here again

pleasent. found what i needed. had the shipping option i needed. got my purchase on time.

 I would shop here again

Shopping at REI is always a pleasure

 I would shop here again

great

 I would shop here again

REI sells great products that are durable and well made

 I would shop here again

We like the ship to store because the REI store is very conviniently located for us.

 I would shop here again

Always a pleasure; no hassles.

 I would shop here again

The overall shopping experience was excellent. I was able to return some items by simply having the REI staff look up my account. I didn't know about this feature. Suggestion: Increase the photos available for online ordering. Need to see front and back minimally. Interior and special feature pictures would have helped with the selection process and reduce need to return items to the store.

 I would shop here again

Ship to store wouldn't work for me because your nearest store is about 100 miles away.

 I would shop here again

coat turned out to be too small and refund was given instantly upon return. EXCELLENT customer service.

 I would shop here again

great

 I would shop here again

Totally satisfied

 I would shop here again

I like it.

 I would shop here again

The web site is excellent. There's a wide selection of merchandise, and each item is described and pictured very well. Love the user reviews, too. The ordering process is simple. Everything is just the way I like it.

 I would shop here again

Always great whether on line or in the store, everything is always wonderful. I have never had any complaints. Keep up the good work.

 I would shop here again

I ordered the GC online but was amazed when someone from REI called me to confirm order. I was VERY impressed with this service. My son LOVES REI and I will continue to get him GC as it works well for both of us:)

 I would shop here again

Every one was very nice

 I would shop here again

It was great and would tell people to shop at REI for any camping or hiking supplies.

 I would shop here again

I love REI service and products. I have a small sailboat which requires that I get wet to launch and sail the boat. The products cover me so I don't get burned, are stylish, and dry quickly when wet. My husband sometimes goes with me and although he stays on shore, is cool and comfortable under the shade of the tree. We wish we had an REI store in Oklahoma City.

 I would shop here again

I was pleased with the process. I would be more apt to order from you again if you offered free shipping specials. You could let customers know via email

 I would shop here again

It was a wonderful experience everytime we shop at REI.

 I would shop here again

ok

 I would shop here again

I was able to find exactly the product I wanted in the size I wanted and it arrived on-time at the store for pick-up. The experience was exactly what I expected from a quality store such as REI. Thank you for sending out the survey and for caring about your customers' experiences.

 I would shop here again

Very good experince. REI products arrive on time and as advertised.

 I would shop here again

very good

 I would shop here again

REI consistently delivers quality producxts at reasonable prices with good customer service.

 I would shop here again

No REI store near me to use ship-to-store service

 I would shop here again