REI Outlet

REI is top notch.

 I would shop here again

Product arrived promptly as ordered and functions well.

 I would shop here again

I am happy to order from you over the internet. If you had a store in New York City I would probably go to it, but I don't think you have one. I first learned about your store when a friend on the west coast told me about it. That was many years ago and have used your catalog or website when I need camping or long underwear. Here in New York I am keeping the heat down and wearing long underwear half of the year to lower my carbon dioxide footprint.

 I would shop here again

Fantastic

 I would shop here again

Always excellent with very helpful employees!

 I would shop here again

I have always been very satisfied with the service I receive at REI.

 I would shop here again

Always a pleasure. I can always count on qualiy products from REI.

 I would shop here again

Fine

 I would not shop here again

Love REI -- good sale prices.

 I would shop here again

I love REI. The staff seem a cut above the average sales staff; knowledgeable about both their specialty products and also the operations of the store e.g. how to special order something, sizing, shipping options etc.

 I would shop here again

As usual, I had a great experience shopping at REI. The ship-to-store option presented some difficulties, but that was due to schedule changes at my end, not anything to do with REI. A brief phone call allowed my son to pick up my order for me on his way to Kingston from Olympia.

 I would shop here again

I am a loyal REI customer and have shopped there for several years and will most likely continue to do so. I have noticed a slight downgrade of knowledge level of the store clerks as compared with previous years. I know more, but I expected more seasoning than what I have encountered recently. I still enjoy the store and spend a great deal of time on your website

 I would shop here again

REI has the best price for the merchandise that they sell. The discounts and their sales are amazing. I am a member and am planning to continue shopping their

 I would shop here again

Original order for kayak was rec'd damages. REI in Washington called and informed me. Discussed alternative kayaks with person and I chose a different kayak. Young lady at the Washington office was very helpful and I got new and different kayak on time and in perfect condition.

 I would shop here again

love the ship to store option

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Excellent

 I would shop here again

Please update your shoe site to include several views of the shoes, like other sites. Thanks.

 I would shop here again

I would use the ship-to-store method every time, however there is no REI near Albany, NY, where I live. I would shop at the store if there was one near me!!

 I would shop here again

Excellent

 I would shop here again

We live too far away from an REI store to use the ship-to-store option. But we may use it in the future for our daughter who lives in Denver, CO where there is a store. I received the sleeping bag sooner than expected! I like to read the ratings of the products--it helps me when I'm trying to make a choice.

 I would shop here again

The option of shippping it to the store is excellent. My item was shipped on time and the customer service was excellent. It took me less than 5 mins to retrieve my item at the store. Absolutely recommend it.

 I would shop here again

Overall I love the REI store and the website. My favorite thing about the website are the customer reviews - I like that REI seems not to edit out the bad ones. I was going to buy an item and customers uniformly did not like a new fabric the garment was being made out of. Needless to say I didn't buy that item - but I did buy a different version (2 of them in fact) - and felt good about it.

 I would shop here again

No surprises, exactly as expected.

 I would shop here again

Was disappointed to see the store did not stock the item I specifically came for. Had to make a second trip to pick it up. Store selection not overly expansive, as in ladies clothing. But I'll stop in occasionally if I have a coupon.

 I would shop here again

I really love REI and I purchase products in the store and also online. Some of the products are only online available, since the REI store in San Diego doesn't have gear for very cold conditions. Therefore I highly appreciate the return policy of REI.

 I would shop here again

outstanding something is wrong with question 10 it wont let me select only Very Satisfied

 I would shop here again

Excellent products and product descriptions. Helpful customer service and very timely delivery.

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I love shopping at REI and picking up the product at the store. It saves me time and money. This is the first time, I had a damaged item, and I will bring it back soon. I would still speak very highly of REI and pick up at their store

 I would shop here again

Everything was fine but I never received any notice that the shipment had been received at the store. Also the stove had to be returned because I did not realize that it was the model that did not have the auto igniter.

 I would shop here again

Always a pleasure working with the people @ REI

 I would shop here again

REI's online shopping is effortless. There are great bargains in the REI outlet, too. Picking up purchased items at store is convenient and the staff is friendly. They also handle returns without a hassle.

 I would shop here again

Everything went very smoothly.

 I would shop here again

The lag time between order, shipping and reciept was quite a bit longer than necessary.

 I would shop here again

I love having items shipped to the store free of charge for pickup (it's very close to work and convenient).

 I would shop here again

I love REI -- for the quality of their products and their customer service. Whenever I call, the REI people are "fully present." They listen, hear, understand, and act. This is incredibly refreshing in a time when it's difficult to find a human being on the end of a phoneline. And so often when I have reached a human being, they read a script! REI is there. Pam Dykstra

 I would shop here again

Very pleased with my purchase -- exactly as described and priced very well. In-store employee's were super nice, helpful & I will definitely go back to the new East Hanover store. Thanks much!

 I would shop here again

It was easy, it was quick and I got my purchase faster than expected. I am very happy with the service I received.

 I would shop here again

same as always, they do what they tell you they are going to do. i LOVE REI!

 I would shop here again

One time recently I shopped in person at the REI/Seattle. After leaving the store and returning to the hotel I realized on the receipt I had been charged for two instead of one product. I called customer service and was quickly referred to the correct employee who asked me several questions pertaining to numbers on the receipt. That was it; and within 7 days or less my bankcard was credited back the amount I was overcharged. That couldn't have been any easier, simplier, or less stress-free. If I had to go get the car out of a garage and drive to the store during horrendous traffic and try to find parking and then go into the store to customer service, etc. then return to the car and return to the hotel and repark the car etc. you can understand what a hassle, time-consuming drama it would've been. So not worth it. I was so relieved to take care of it with just one phone call. I like to shop REI for myself and for gifts. I've had a membership number from the very first year they were open; and have received dividends throughout the years; which is a double plus to the shopping experience.

 I would shop here again

The only bad part was picking it up from the store itself. I had to wait in line for a long time. There was not enough staff for a long time. They had 1 person and it was a long customer service line. It would be a good idea to have the pick up order separate from the returns as the returns can take a long, long time. Just a suggestion.

 I would shop here again