REI Outlet

I'm in love with REI - just soooo wished the Fort Collins, Co store was bigger, had more clothing items since I don't order clothing online much at all due to major fitting problems. Would like to try out in store and THEN if not the right color or whatever, but known fit at that timem, order on line.

 I would shop here again

Everything was great except for the fact that I usually have some trouble with the website working properly, specifically the shopping cart. Many times the cart makes items disappear and I have to start over. Last time this happened I didn't bother to reload my cart. It gets frustrating, and last week I had an order ready to check out when it happened again. I was a bit pressed for time that day so didn't bother to go through the whole process again. Five days later, I'm not going to bother, so I would guess the cart problem probably affects sales.

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Very good experience.

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I go out of my way to do business with REI, because the customer service is so good.

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I like the fact that all the specs are right online. The color swatch from the pix online was different than the color of the sleeping bag, but who really cares what color it is when your snug at 0 degrees?

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Online store was great. Easy to browse items and make selection.

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It was very easy and fast.

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Easy to use website. Thanks!

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everything was done as expected and quicker then stated

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On time, emails for status of order, free shipping to store, sooner than expected. Overall easy and very good.

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I appreciaed the online help option with a live contact person

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I knew my boyfriend-in-law wanted a fleece for his birthday, and since I wanted to surprise him, I used a gift card. I have shopped at REI before and that's why I return. He is a fan of REI and I know anything I get for him at REI will make him a VERY happy guy. I have bought things for myself in your stores and I am also a fan. Keep up this good work with product quality and service.

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Straightforward, but would have been easier if gift certificates were automatically stored in my account after I first use them rather than having to find the certificate and reenter all the information each time.

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I had to return the shoes, they were too large. I spoke to someone about the return and stated I wanted a half size smaller. The person did not inform me that the size was not available. Instead of getting the size I wanted I received a statement later that the size was not available. I believe the person I spoke with about the size should have informed me that the size I wanted was not available. I hesitate to order again.

 I would not shop here again

On-line, I'm very satisfied with the ability to compare products, the detailed specs and variety of products from which to choose. In-store, I appreciate the expertise and patience have always felt the staff sincerely strives to find the right product within my price range for my needs.

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No problems, everything worked as expected.

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Overall great experience and great quality merchandise!

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it was fantastic

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Live 100 miles from closest store, so don't use ship-to-store often. Always been very happy with any dealings I have had with REI.

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Great

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I was disappointed that the pants I received were probably petites or a crop pant that was mismarked. The pants were only 27 or 28 inches in length as compared to the usual 31. This is frustrating because it necessitates a return.

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I always check REI first for purchasing outdoor gear and sporting goods. This is because they stand behind their stuff, no questions asked, and they only stock stuff that works! The rebate is a nice feature as well.

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REI is a cool place to shop for quality outdoor gear of all kinds. A bit pricey but the sales make up for it. You get quality gear and better than other places for similar pricing. Very knowledgeable people and for and old salt trail runner like me .... this is the place ;-)

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good experience great store

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Excellent!

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Question 2: Yes the items were received in good condition. However, the REI Midweight MTS Briefs - Men's did not match the photo on the website and were not what I wanted. The store quickly accepted the return on the spot. Great service.

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Based on what I viewed in the on-line catalogue, the jacket I received is exactly what I expectedl. I am very satisfied.

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Quick, efficeint, correct. I would use in-store delivery (especially for bulky items) except that the nearest REI store is over 250 miles away.

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Ordering on-line and having it shipped to the store, saved me money and the product actually arrived at the store before the expected arrival date. So, my experience was awesome!

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excellent as usual

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great

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I have never shopped anywhere that had such great customer relations! EVERYONE went out of their way for me.

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Excellent customer service

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went very well, my sandals came in a few days early. Cashier was very friendly.

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I've done this once before and when I went to pick up my order the shoes did not work so I could return them right then. This time everything worked out great. I like being able to order, have it delivered to REI, and then I just pick it up.

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shopped with REI online many times before without hassles. great service...refunds quick and exchanges on items due to sizes had a quick turn-around.

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Easy on-line purchase with no hassles. Items were in stock.

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Great products and excellent service. Very satisfied

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Great experience, as usual. Don't have any REI stores in the region.

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I would definitely consider REI *especially* since there is a store near me. I'm glad I was able to save money by picking up my purchase in-store - the associate also told me if there was a problem I could return it there rather than having to mail it. I wish more companies would have such a policy!

 I would shop here again