QualityMatters.com

The microwave box was not sealed and had been opened on both ends. There seemed to have been some very minor damage. I was not happy that I received an opened box but did not want to go through the bother of complaining or returning it.

 I would shop here again

Perfect

 I would shop here again

Had a problem with the dehumidifier it would not work, called the store and they took care of shipping it back and sending another in a couple of days. Excellent handling of a customer problem.

 I would shop here again

My air conditioner arrived 11 days after I ordered it and I only live 2 hours from the area where it was delivered from (with an estimated delivery time of 1-3 business days). Customer service replied quickly, but said that my order had been lost. 2 weeks after I received my air conditioner I came home to find a message on my voicemail from Quality Matters saying that I had received 2 air conditioners and only paid for one, which isn't true. Also, they wanted me to call them back to give them my tracking info, shipping company name that delivered the product, and my personal bank information. My experience with this company has shown that it is very unorganized with serious administrative and logistical issues. However, I'm happy with the air conditioner, it works well and cools nicely, I just wouldn't order from here again.

 I would not shop here again

Shipping was great. Got item way before I expected it

 I would shop here again

First off, the very poor quality product I purchased was the reason why i'm writing the review. The second reason, was the general lack of professionalism exhibited by this retailer. We bought a Soleus air conditioner unit that literally fell apart upon   Read full review...

 I would not shop here again

I WOULD VERY MUCH REFER THIS MERCHANT. MY PURCHASE CAME ONLY IN A DAY AND A HALF!!! THE QUALITY WAS EXCELLENT,TOO. THE PRICES WERE GOOD AND OFFERED THE "ENERGY STAR" LABEL.

 I would shop here again

The experience was excellent, received in record time and it works fine

 I would shop here again

Box was damage (but not content) due to Shipping Company not Quality Matters Co. Will purchase again from Quality Matters...

 I would shop here again

It was OK

 I would shop here again

Actually, I received my shipment earlier than I thought that I would. It was a very good experience.

 I would shop here again

The product I ordered (a slightly large one) was delivered on time. The price was one of the lowest I found and the item worked wonderfully.

 I would shop here again

This was an unexpected site. I was very pleased. The proce was excellent and the order came very quickly. I would shop here again.

 I would shop here again

found exactly what I wanted for a great price

 I would shop here again

The item was in stock and the price was great. They had a good selection of products. It arrived undamaged and on schedule. What more would anyone want?

 I would shop here again

The items I ordered arrived on time and in good condition. There were no problems or concerns that required followup; which would lead me to shop Quality Matters again. Thank you!

 I would shop here again

first time customer with Quality Matters; it was a good experience.

 I would shop here again

good site - slow to ship

 I would shop here again

Product as promised. Shipped well and promptly. Thanks!

 I would shop here again

Very ppleased. Everything went smoothly, the price was fair and the product perfect.

 I would shop here again

Very good.

 I would shop here again

I tried to order the same thing from another merchant. They were not able to supply me with the shipping cost at the time of my order. Not sure why that is. At Quality Matters I knew the price right away. It was slightly more on the shipping cost but at least I got the complete information right away and did not have to depend on extra emails for additional information or to confirm that the price was acceptable. For that convenience I was willing to pay a slightly higher price.

 I would shop here again

To my surprise, I received the order very quickly. After I placed the order, I called to inquire about the timeline. Customer service was unable to verify that my order had been shipped...this was the same when I checked on-line (it just said "pending").

 I would shop here again

I'm very pleased with the quality of service and merchandise, as well as the exceptional speed of delivery. Would definitely do business with this company, as well.

 I would shop here again

Quality Matters was fantastic! Order arrived quickly and when the dehumidifier stopped working after only a week, they promptly contacted the manufacturer for me, arranged a pick-up of the faulty one, and had the new one delivered... all with no hassle! The dehumidifier works great, I think the first one was just a lemon. As a matter of fact, we ordered a second one for our home in addition to our business.

 I would shop here again

It was very easy to purchase the dehumidifier, it came on time and it works great. I have not had any problems with it.

 I would shop here again

Excellent service, I got the order in less than a week, I ordered the wrong model, but it works the same, Thank you.

 I would shop here again

I ordered an air purifier and replacement filters. Everything went fine. Minor problem was that the items were shipped separately and got to my house a few days apart.

 I would shop here again

Easy, no hassle purchase. Website easy to use and straight forward. If this is the typical experience one can expect from Quality Matters Co. then I would certainly do buisness with them in the future.

 I would shop here again

Pleasant

 I would shop here again

it was OK and was better than going to the store

 I would shop here again

delivered as promised.

 I would shop here again

We bought a Sunpentown ice maker that was defective on arrival. Trying to communicate with Sunpentown customer reps. is near impossible, they were rude and could hardly convey what they were trying to tell me. Eventually I figured they wanted me to return the item and go away. Quality matters is not that bad except for this bad product.

 I would not shop here again

I was very pleased with my shopping experience at Quality Matters. The order was received earlier than expected and in good condition. I would recommend Quality Matters to my friends for their purchases.

 I would shop here again

Web site was easy to use. Order was shipped faster than expected, and arrived in excellent condition.

 I would shop here again

Good. There was an error in their invoicing, I ordered and paid for two(2) units, they shipped one(1) but charged for two. Shipment was received within 48hrs. When I called to check on the error it was immediately corrected and I received the second unit within 48hrs.

 I would shop here again

It was very easy to order and fast deliver of the product.

 I would shop here again

very simple and I am very happy with the service

 I would shop here again

I was very pleased with Quality Matters selection as well as on time delivery.

 I would shop here again

thanks for shipping the cooler so quickly.

 I would shop here again