QualityMatters.com

QualityMatters.com
 
Average Rating: 4.51/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Simple return policy

by galcallahan, March 24, 2013
Their no-problem return policy was one of the easiest to understand of any that I have worked with.  It was simply a matter of calling them and setting everything up.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

connecter did not fit called the co...

by Quality Matters Co. Shopper, February 10, 2013
connecter did not fit called the co with no help on the problem checked all over where i live could not find anything to fit had to repack it was told that i would have to pay the shipping to return it which is unfare i mailed back shipping lables wre switched they claim they never got it at spt very dishonest co will never shop there again

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

fine

by Quality Matters Co. Shopper, November 22, 2012
fine

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Nice people. Helped me order. shipped...

by Quality Matters Co. Shopper, November 12, 2012
Nice people. Helped me order. shipped fast.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
This company’s order process was a complete and total disaster.  I was misled, my time was wasted, and I spent days being unnecessarily frustrated.   We needed a replacement appliance ASAP. I found the exact product I was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Quic, effiecient, courteous service....

by Quality Matters Co. Shopper, May 26, 2012
Quic, effiecient, courteous service. The product quality (Sharp A/C) is in question and QualityMatters has been helpful.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Pretty uneventful online transaction....

by Quality Matters Co. Shopper, April 24, 2012
Pretty uneventful online transaction. Item arrived ahead of time; installed it in no time; and it is set to automatically take care of all my heating/cooling needs in my lil 997sqft home.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The shed I ordered came in four days....

by Quality Matters Co. Shopper, April 15, 2012
The shed I ordered came in four days. I actually received the shed a day before I got emails saying it had shipped. Awesome service and great delivery company. I originally was going to purchase from another vendor, but they required a huge fee to bring the product from the truck to the ground or required the customer to go onto the truck to carry it out themselves without the use of the liftgate. I was outraged. When I found the shed on QualityMatters that included a proper delivery and for a lower price, I couldn't resist. So glad I found this company!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent

by Quality Matters Co. Shopper, April 7, 2012
excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Your checkout was confusing and a bit...

by Quality Matters Co. Shopper, February 13, 2012
Your checkout was confusing and a bit convoluted but service and follow through more than made up for the issue. I have already recommended you to others.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Purchased item was damaged in shipping....

by Quality Matters Co. Shopper, January 27, 2012
Purchased item was damaged in shipping. Quality Matters were very responsive to solve this problem for me and I would shop there for other items but not a big package this time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great selection of products; easy to...

by Quality Matters Co. Shopper, January 3, 2012
Great selection of products; easy to navigate site; smooth check-out procedure; informative follow-up via email; reliable delivery; and, product, as advertised, arrived in excellent condition. Overall a very pleasant shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The order was placed online through...

by Quality Matters Co. Shopper, October 27, 2011
The order was placed online through their website. The process was straight forward and simple. The product arrived on time and was exceptionally well packaged for shipping. The product is working as advertised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Just before my sons 17th birthday, I started shopping for a car stereo to replace the one that was stolen from him recently.  The local stereo store didn’t have any with the features I needed. I wanted it to have the ability to integrate the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been a customer of QualityMatters ever since I bought my dehumidifier from them six years ago and I can’t recommend them highly enough for customer support and great prices.  And while their return policy is still fair at 30 days,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I had a very good experience with...

by Quality Matters Co. Shopper, October 5, 2011
I had a very good experience with Quality Matters Fast Product was just as described. Very good price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

An on-line company worth checking out

by gemmajay, September 27, 2011
When I read some of the negative reviews about Quality Matters, I began to  worry about my purchase with them.   However, my experience was very positive.  The mini-freezer I ordered was the best price online with no shipping or taxes, and it was delivered right on time as promised.  The mini-freezer is spanking new and is up and running.  I would definitely go back to this company for future purchases. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This was my first shopping experience...

by Quality Matters Co. Shopper, September 11, 2011
This was my first shopping experience with this Merchant. I would definitely shop at this merchant's web site again. Great job QualityMatters.com! You must have a great staff!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent customer service

by Quality Matters Co. Shopper, September 6, 2011
Excellent customer service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am extremely satisfied with the way...

by Quality Matters Co. Shopper, August 5, 2011
I am extremely satisfied with the way my order was received and product delivered. I shall have no hesitation in doing future business with this company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great price,fast service

by Quality Matters Co. Shopper, July 23, 2011
Great price,fast service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent! Good price, on time...

by Quality Matters Co. Shopper, July 21, 2011
Excellent! Good price, on time delivery, couldn't ask for anything more.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Seems like a great company. I've...

by Quality Matters Co. Shopper, July 10, 2011
Seems like a great company. I've always been a huge fan of Amazon.com for their prices and customer service. You've made me realize it does pay to shop around. You beat the price of amazon and still gave the great customer service one would expect.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easiest ordering process ever!

by lostginny, June 7, 2011
The ordering process was truly easy.  this is my second order from Qualitymatters.com and I'm excited for it to get here.  They have been so helpful.  I wouldn't have known what to order without their assistance.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

shipping was added later and...

by Quality Matters Co. Shopper, May 31, 2011
shipping was added later and wasn't sure of the price, kinda confusing

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was easy to find the produt I was...

by Quality Matters Co. Shopper, April 26, 2011
It was easy to find the produt I was looking for. The item was shipped and received in a timely manner and in good condition.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The delivery issue was not the fault of...

by Quality Matters Co. Shopper, February 27, 2011
The delivery issue was not the fault of Quality Matters, but of Seko trucking. They were supposed to deliver the TV on a Monday, and they did not show up. When I called them late on Monday, they said they would deliver it on Wednesday... and they did.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

A great service one of the best we have...

by Quality Matters Co. Shopper, February 2, 2011
A great service one of the best we have had....Duane

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fastest shipment I've ever had (& that's a lot)!

by katheroz, January 7, 2011
So, I was skeptical about ordering through them but their price was substantially lower than anywhere else. I placed my order on January 6th (yesterday!). A few hours later, I checked my email and had two messages from them. Initially I thought I had received the standard order confirmation and then an email stating that they item was out of stock or some other bad news. Much to my surprise it was an email with a UPS tracking number! If that wasn't enough, the expected delivery date was the NEXT DAY. I didn't even pay for shipping, much less overnight! I order online, a lot and this is by far the fastest I've ever seen! Sure enough, there was my package when I got home (today!). Wow, did my payment even process yet?! Thanks for the great service quality matters!!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Arrived within 24 hours of order...

by Quality Matters Co. Shopper, December 23, 2010
Arrived within 24 hours of order placement via internet, and in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Perfect online shopping experience

by jimt0102, November 27, 2010
This was the first time I had ordered from QualityMatters.com, so I didn't know what to expect but the whole online shopping experience was fantastic!  Their agent on chat was really helpful.  

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Got the shipment ahead of time. I...

by Quality Matters Co. Shopper, August 9, 2010
Got the shipment ahead of time. I thought that it was going to take much longer. I was told the item was out of stock and it could take a long time to get it. I was very pleased to get the item as originally expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

QM maintains the high standards web...

by Quality Matters Co. Shopper, August 9, 2010
QM maintains the high standards web shoppers have come to expect in every aspect of internet purchasing.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the product was out of stock, but we...

by Quality Matters Co. Shopper, August 5, 2010
the product was out of stock, but we live close to company providing it, so it actually came right on time

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very easy ordering process....

by Quality Matters Co. Shopper, July 31, 2010
Very easy ordering process. Dehumidifier arrived on time as promised. I had to go to the vendor's website to track the order as the promised email updates were not received.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I needed an air conditioner but I...

by Quality Matters Co. Shopper, July 15, 2010
I needed an air conditioner but I really wasn't sure what to buy. I found Qualitymatters.com selling several of the models I was looking at. Since I hadn't ever heard from them, I was concerned that they might be a scam company so I checked their reviews and there were no serious complaints. Just to be safe, I called them and a woman named Tania helped me choose the one I need. She actually saved me some money because I was going to buy one that was really too big for my bedroom. My air conditioner arrived on time and it works wonderful. I would definitely buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

QualityMatters was fine and helpful,...

by Quality Matters Co. Shopper, June 18, 2010
QualityMatters was fine and helpful, The vendor AirCon provided no warranty papers,No support, No instructions for the unit. And the wiring does not match the instructions I finally recieved. The heat side of the unit is not operable and I can get no tech support from AirCon

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I surfed the internet to find the best...

by Quality Matters Co. Shopper, May 6, 2010
I surfed the internet to find the best buy for this item. Some looked very good but when you added the shipping, it was not so good. I chose this place because they had the best overall price to get it to my door.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item was bundled with the metal...

by Quality Matters Co. Shopper, May 5, 2010
The item was bundled with the metal foundation (it was included), which was a good thing to do. However, only by browsing on other sites before purchasing did I learn that a skylight kit accessory was available. I had to hunt to find it on this merchant's site; for some reason, it was not included in the list of over a dozen possible accessories, so you had to know the product number/name already to search for it to add to the order.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good job

by Quality Matters Co. Shopper, May 5, 2010
Good job

  I would shop here again
Overall Rating: 5/5.0 store rating

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