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Satisfied
by PureMobile Shopper, June 21, 2009
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Satisfied
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DON'T ORDER FROM PUREMOBILE.COM
by bratt1204, June 12, 2009
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Do yourself a favor, don't buy ANYTHING from PUREMOBILE.COM. They sell defective electronic and will NOT refund your money. I purchased a MOTORIZR z8 and an additional full warranty. The phone was defective and within days of receiving the phone, it just shut down and would not function. Puremobile's customer support in THE WORST. They never respond to your emails and when you call and actually get someone, they do not want to help you. They have an idiotic refund policy - 10 days after purchase or no refund. The time it takes for the product to ship to your is 7-14 days. They do not count 10 days from when your receive the phone but from when it was purchased. Puremobile never send me any information about the P3 warrant I purchased and never send me a bill of sale with the phone. I sent the phone back to them and demanded a full refund, they refused. Now I am disputing the charges with my credit card. Save yourself stress and too much hassle -DO NOT BUY FROM THEM-
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Price .......... A Transit time......
by PureMobile Shopper, May 10, 2009
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Price .......... A
Transit time... A
Product......... As described
There is really not many more factors in an online purchase.
Flawless transaction!
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I was entirely satisfied with the experience.
by markmzll34, May 10, 2009
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I've only ordered from puremobile.ca once before, but I was entirely satisfied with the experience. The prices are good, and the order arrived promptly and in good condition.
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Good for the first try of internet...
by PureMobile Shopper, May 3, 2009
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Good for the first try of internet purchase.
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prompt and accurate service; item...
by PureMobile Shopper, May 1, 2009
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prompt and accurate service; item arrived sooner than I expected
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Nice inventory with a friendly staff....
by PureMobile Shopper, April 17, 2009
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Nice inventory with a friendly staff. I wish I had known some of the new customer requirements beforeI checked out so that I could have minimized delays getting the order shipped.
Very happy with my actual purchase.
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Tried shopping but cs was not much help
by divine1313, April 16, 2009
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Tried calling phone number but noone ever picks up and livechat was not much help, took so long to reply. How can I trust such a company if they can't even respond properly to their potential customers???
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called to change the order and the rep...
by PureMobile Shopper, April 3, 2009
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called to change the order and the rep was polite and helpful. The order was changed as per my specs.
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Good price, quick delivery.
by nirgal, February 18, 2009
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Excellent service. I checked the availability of the phone I wanted with a sales rep on the online chat and placed my order right after. The phone was just delivered to me 30 minutes ago exactly 2 days after placing the order. The phone is brand new and all the accessories are in.
Highly recommended. |
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negative
by ivanytch, January 15, 2009
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I got negative experience dealing with this company. They prefer to send shipment via UPS to home address only, I mean billing address of the Credit Card. They do not accept your working office address for delivery. As you know, UPS facilities are located usually far away from big cities, somewhere in countryside. This is my case. Thus, you cannot be home at 4:30 pm when UPS driver usually arrives, you cannot reach UPS facility in order to pick up shipment because this facility works till 6pm and far away from your home. As for redelivery to new address, I mean your office address, it takes two days more. That is ridiculous. The delivery takes a week. I know there is office of Puremobile in Montreal, just 5 min away from my office. Nevertheless they prefer to charge $15 for shipping and send order via UPS. Puremobile does not provide option to pick up package locally from they office or choose the shipment method. In my case local pick up or Purolator would be much better.
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i love my w375. thanks
by PureMobile Shopper, November 20, 2008
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i love my w375. thanks
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Excellent service..
by PureMobile Shopper, November 11, 2008
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Excellent service..
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Would defintely buy from again.......
by PureMobile Shopper, November 5, 2008
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Would defintely buy from again.... thinking of getting a unlocked phone, taking serious consideration from the products from your website
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Some of the customer reps promised to...
by PureMobile Shopper, October 30, 2008
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Some of the customer reps promised to call back but never did. I got better service calling the sales department and they were very helpful in fixing up the problem with my order. Better training perhaps.
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Puremobile is not a bad company, the...
by PureMobile Shopper, October 28, 2008
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Puremobile is not a bad company, the purchase went fine. I purchased a Bold 9000 phone . Everything was fine. I have ordered from puremobile.com several times before and have never had any problems. was great
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Beware of Credit Card Cloning with Puremobile!
by closeau, October 21, 2008
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I purchased a Blackberry 8820 on on Sept. 19, 2008. I live in Ottawa, Canada - apparently Puremobile secures products through various sources around North America.
When my BB arrived, I saw that it was sent from Levis Quebec. Six days later on Sept. 25, my credit card was used to buy $720.00 worth of goods from Loblaws and $1000.00 from Canadian Tire in and around Levis / Trois Rivieres. Coincidence? I thinnk not. Luckily my CC compnay flagged it as fraud so I'm not on the hook for the payments. Anyone else have this experience? |
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I will continue to shop with them. My...
by PureMobile Shopper, October 12, 2008
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I will continue to shop with them. My product however, was backordered though on their page it said "available". There was no indication initially when it will arrive in stock so it was a bit disappointing that I couldn't get me product right away. However, the order was quickly cancelled and my card was never charged. I will shop again with them however will order only items that are labeled "in stock".
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can't use words to explain, it's good,...
by PureMobile Shopper, September 9, 2008
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can't use words to explain, it's good, fast, and safe.
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Took an order for 2 I Phones accepted...
by PureMobile Shopper, August 31, 2008
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Took an order for 2 I Phones accepted the money, then a day later came back with the message that they were sold out
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good online store, i like since is it...
by PureMobile Shopper, August 29, 2008
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good online store, i like since is it reliable.
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As always puremobile.com has good...
by PureMobile Shopper, August 4, 2008
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As always puremobile.com has good mobile phones, ease of ordering and good prices.
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Great Product. Good Delivery Time. Terrible Customer Service.
by jamie87, July 24, 2008
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Luckily my purchase came promptly and was exactly what I ordered because the customer service people are almost impossible to get a hold of. Considering a lot can go wrong with cell phones and technology in general, I think that it is vital that there is some sort of communication with customer service in case something goes wrong.
My friend also got a cell phone that she decided she wanted to return and there was a huge turn around time before she got a new one. She did however eventually get the right phone. |
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It seemed like the deal might be too...
by PureMobile Shopper, July 21, 2008
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It seemed like the deal might be too good to be true but it was everything I had hoped for an more. Supre service too.
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Unreliable info on the web page. The...
by PureMobile Shopper, July 19, 2008
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Unreliable info on the web page. The product was presented on-line as available but I was later told (by phone) it was not, even though the web page continued to show it available days after. I would say that for a company that sells exclussively on-line that's a major problem. Secondly, the price was not competitive at all, as I found out later, so, in effect, I was lucky not to get it in the first place. On the positive side, customer service was polite and helpful and the site is easy to navigate.
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Puremobile is easy to deal with. Good...
by PureMobile Shopper, July 18, 2008
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Puremobile is easy to deal with. Good support. Shipping is like anywhere but reliable. I would recommend them.
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RMA and DOA cell phone 1 month no call back
by jgaxiola31746, July 11, 2008
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MSN: # and IMEI: # dos not match the box and the cell phone dos not receive service at all.
I called before the 10 days and no responses from your corp. office for 2 weeks this is my 2nd RMA with no responses,I called your support number with no luck with the person on the phone and was told to do a RMA the 2nd time I contacted Motorola and they have no record of the phone in question with the MSN: # or IMEI: #. Motorola V3 (G8/9/18/19) Mobile Service T-Mobile UPDATE: This is what i got back from them in a e-mail ----- Original Message ---- From: Support - PureMobile To: ****************** Sent: Friday, July 11, 2008 3:22:34 PM Subject: Re: RMA Authorization Request Hi, Our return period is only within 10 days after receiving the product. It has been a month now, our emails are cleared everyday before 5 pm EST. This is is the only RMA we have received and never received a voice mail. As for the 1 yr. warranty with Motorola, please note that as noted on our website, the products are imported from all parts of the world. PureMobile Support |
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This website is great ....
by geneetirk, July 11, 2008
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This website is great for finding what you need at discounted prices. The shipping is always very fast and the charges are very fair. They always seem to be in stock for what they are selling.
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I have always been satisfied with my...
by PureMobile Shopper, July 10, 2008
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I have always been satisfied with my experience with puremobile.com. The website offers a great variety of products with user reviews that help me narrow my choices. The website is easy to use, the variety of purchase & shipping options often allows me two buy used items for less and choose the most efficient shipping to fit my needs. Puremobile stands behind their guarantee. On two occasions I purchased items from outside vendors through the website who did not follow through on their promises and puremobile.com reimbursed me, no questions asked. I highly recommend Puremobile.
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Great system. Great service. Nice to...
by PureMobile Shopper, July 10, 2008
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Great system. Great service. Nice to have domestic (Canadian) access to international products. I'll be making all my wireless purchases here in the future.
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