PureMobile

Satisfied

 I would shop here again

Do yourself a favor, don't buy ANYTHING from PUREMOBILE.COM. They sell defective electronic and will NOT refund your money. I purchased a MOTORIZR z8 and an additional full warranty. The phone was defective and within days of receiving the phone, it just shut down and would not function. Puremobile's customer support in THE WORST. They never respond to your emails and when you call and actually get someone, they do not want to help you. They have an idiotic refund policy - 10 days after purchase or no refund. The time it takes for the product to ship to your is 7-14 days. They do not count 10 days from when your receive the phone but from when it was purchased. Puremobile never send me any information about the P3 warrant I purchased and never send me a bill of sale with the phone. I sent the phone back to them and demanded a full refund, they refused. Now I am disputing the charges with my credit card. Save yourself stress and too much hassle -DO NOT BUY FROM THEM-         

 I would not shop here again

Price .......... A Transit time... A Product......... As described There is really not many more factors in an online purchase. Flawless transaction!

 I would shop here again

I've only ordered from puremobile.ca once before, but I was entirely satisfied with the experience. The prices are good, and the order arrived promptly and in good condition.

 I would shop here again

Good for the first try of internet purchase.

 I would shop here again

prompt and accurate service; item arrived sooner than I expected

 I would shop here again

Nice inventory with a friendly staff. I wish I had known some of the new customer requirements beforeI checked out so that I could have minimized delays getting the order shipped. Very happy with my actual purchase.

 I would shop here again

Tried calling phone number but noone ever picks up and livechat was not much help, took so long to reply. How can I trust such a company if they can't even respond properly to their potential customers???

 I would not shop here again

called to change the order and the rep was polite and helpful. The order was changed as per my specs.

 I would shop here again

Excellent service. I checked the availability of the phone I wanted with a sales rep on the online chat and placed my order right after. The phone was just delivered to me 30 minutes ago exactly 2 days after placing the order. The phone is brand new and all the accessories are in.
Highly recommended.

 I would shop here again

I got negative experience dealing with this company. They prefer to send shipment via UPS to home address only, I mean billing address of the Credit Card. They do not accept your working office address for delivery. As you know, UPS facilities are located usually far away from big cities, somewhere in countryside. This is my case. Thus, you cannot be home at 4:30 pm when UPS driver usually arrives, you cannot reach UPS facility in order to pick up shipment because this facility works till 6pm and far away from your home. As for redelivery to new address, I mean your office address, it takes two days more. That is ridiculous. The delivery takes a week. I know there is office of Puremobile in Montreal, just 5 min away from my office. Nevertheless they prefer to charge $15 for shipping and send order via UPS. Puremobile does not provide option to pick up package locally from they office or choose the shipment method. In my case local pick up or Purolator would be much better.

 I would not shop here again

i love my w375. thanks

 I would shop here again

Excellent service..

 I would shop here again

Would defintely buy from again.... thinking of getting a unlocked phone, taking serious consideration from the products from your website

 I would shop here again

Some of the customer reps promised to call back but never did. I got better service calling the sales department and they were very helpful in fixing up the problem with my order. Better training perhaps.

 I would shop here again

Puremobile is not a bad company, the purchase went fine. I purchased a Bold 9000 phone . Everything was fine. I have ordered from puremobile.com several times before and have never had any problems. was great

 I would shop here again

I purchased a Blackberry 8820 on on Sept. 19, 2008. I live in Ottawa, Canada - apparently Puremobile secures products through various sources around North America.

When my BB arrived, I saw that it was sent from Levis Quebec.

Six days later on Sept. 25, my credit card was used to buy $720.00 worth of goods from Loblaws and $1000.00 from Canadian Tire in and around Levis / Trois Rivieres. Coincidence? I thinnk not. Luckily my CC compnay flagged it as fraud so I'm not on the hook for the payments.

Anyone else have this experience?

 I would not shop here again

I will continue to shop with them. My product however, was backordered though on their page it said "available". There was no indication initially when it will arrive in stock so it was a bit disappointing that I couldn't get me product right away. However, the order was quickly cancelled and my card was never charged. I will shop again with them however will order only items that are labeled "in stock".

 I would shop here again

can't use words to explain, it's good, fast, and safe.

 I would shop here again

Took an order for 2 I Phones accepted the money, then a day later came back with the message that they were sold out

 I would not shop here again

good online store, i like since is it reliable.

 I would shop here again

As always puremobile.com has good mobile phones, ease of ordering and good prices.

 I would shop here again

Luckily my purchase came promptly and was exactly what I ordered because the customer service people are almost impossible to get a hold of. Considering a lot can go wrong with cell phones and technology in general, I think that it is vital that there is some sort of communication with customer service in case something goes wrong.

My friend also got a cell phone that she decided she wanted to return and there was a huge turn around time before she got a new one. She did however eventually get the right phone.

 I would shop here again

It seemed like the deal might be too good to be true but it was everything I had hoped for an more. Supre service too.

 I would shop here again

Unreliable info on the web page. The product was presented on-line as available but I was later told (by phone) it was not, even though the web page continued to show it available days after. I would say that for a company that sells exclussively on-line that's a major problem. Secondly, the price was not competitive at all, as I found out later, so, in effect, I was lucky not to get it in the first place. On the positive side, customer service was polite and helpful and the site is easy to navigate.

 I would shop here again

Puremobile is easy to deal with. Good support. Shipping is like anywhere but reliable. I would recommend them.

 I would shop here again

MSN: # and IMEI: # dos not match the box and the cell phone dos not receive service at all.
I called before the 10 days and no responses from your corp. office for 2 weeks this is my 2nd RMA with no responses,I called your support number with no luck with the person on the phone and was told to do a RMA the 2nd time
I contacted Motorola and they have no record of the phone in question with the MSN: # or IMEI: #.
Motorola V3 (G8/9/18/19) Mobile Service T-Mobile

UPDATE:
This is what i got back from them in a e-mail

----- Original Message ----
From: Support - PureMobile
To: ******************
Sent: Friday, July 11, 2008 3:22:34 PM
Subject: Re: RMA Authorization Request


Hi,

Our return period is only within 10 days after receiving the product.

It has been a month now, our emails are cleared everyday before 5 pm EST.

This is is the only RMA we have received and never received a voice mail.

As for the 1 yr. warranty with Motorola, please note that as noted on our website, the products are imported from all parts of the world.

PureMobile Support


 I would not shop here again

This website is great for finding what you need at discounted prices. The shipping is always very fast and the charges are very fair. They always seem to be in stock for what they are selling.


 I would shop here again

I have always been satisfied with my experience with puremobile.com. The website offers a great variety of products with user reviews that help me narrow my choices. The website is easy to use, the variety of purchase & shipping options often allows me two buy used items for less and choose the most efficient shipping to fit my needs. Puremobile stands behind their guarantee. On two occasions I purchased items from outside vendors through the website who did not follow through on their promises and puremobile.com reimbursed me, no questions asked. I highly recommend Puremobile.

 I would shop here again

Great system. Great service. Nice to have domestic (Canadian) access to international products. I'll be making all my wireless purchases here in the future.

 I would shop here again