PureMobile.com

PureMobile.com
Average Rating: 4.27/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Initial experience on-line was fine but...

by PureMobile Shopper, April 10, 2012
Initial experience on-line was fine but after a recurring error with confirming my credit card, an error was made in shipping by standard rather than priority as requested and paid for. Ultimately, my shipping costs were refunded in full and I was given an apology for the problems. Still waiting for delivery two weeks after ordering an in-stock item.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I never order on line but I think I may...

by PureMobile Shopper, February 28, 2012
I never order on line but I think I may after this experience. Thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am very pleased with PureMobile, they...

by PureMobile Shopper, February 18, 2012
I am very pleased with PureMobile, they did a very good job, the product arrived quickly and in good condition. I have only good things to say about them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent

by PureMobile Shopper, December 19, 2011
Excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The ordering was seamless, the...

by PureMobile Shopper, December 15, 2011
The ordering was seamless, the communication excellent and the delivery was wicked fast.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Price is right, shipping is reasonable...

by PureMobile Shopper, November 22, 2011
Price is right, shipping is reasonable priced. Fast shipping. I hope puremobile carries a lot more products so I don't have to shop around. Thanks,

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have problem of aceptance of my card....

by PureMobile Shopper, November 17, 2011
I have problem of aceptance of my card. I had an inmediate advice. It was not the fault of the merchant.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I made the order, but they kept having...

by PureMobile Shopper, October 29, 2011
I made the order, but they kept having issues with UPS picking up the products for almost a week and I asked for 1-2 days delivery. Everytime I got a hold of a customer Rep. they tried to look after my complain and said that they will process it asap but they never delivered to my request.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Absolutely satisfied with the experience

by PureMobile Shopper, October 21, 2011
Absolutely satisfied with the experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Worst experience ever !

by charles_frost, October 3, 2011
Totally got ripped off. Bought a phone that was "In Stock" called numerous times for 3 weeks and never got my phone. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

This appears to be some kind of bait...

by PureMobile Shopper, July 16, 2011
This appears to be some kind of bait and switch tactic. They showed the product on their website as "available" at an extremely low price but they don't have it in stock. It even says, "Usually Ships in 3 - 7 Business Days." Then they call and tried to offer to let me switch my order to something that they have in stock. I declined and they cancelled my order. A few days later they still show the product as available although at a slightly higher price, but still better than anyone else. I submitted another order, this time changing the shipping to UPS Priority (1 to 2 Business Days). That was two days ago and nothing has shipped yet. I've checked several times. I haven't heard from them yet but I think they'll be calling soon with the same old tactic which will be to let me switch to something else. My complaint is not against Sony Ericsson who make good products, my complaint is against a retailer who advertises an item at a price they don't intend to honor.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Straight forward, placed my order and...

by PureMobile Shopper, July 7, 2011
Straight forward, placed my order and received it in a few days as promised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Completely satisfied.

by PureMobile Shopper, March 18, 2011
Completely satisfied.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

First try at shopping with Pure Mobile...

by PureMobile Shopper, January 17, 2011
First try at shopping with Pure Mobile and I ended up cancelling the order. Their site indicated the product in stock and would ship in 24 to 48 hours. One week later still not shipped. Many excuses were offered and finally they told the truth, they did not have any in stock. But, they said the order should be filled the next day. I had enough and cancelled the order.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I ordered a Blackberry Torch directly from the Puremobile website, but when it arrived it was defective, the trackball didn't work.  I contacted Puremobile to return it for replacement.  After I filled out their RMA form to return the phone,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

I would rather eat broken glass than to order again

by j_vallee, December 28, 2010
after using my credit card to purchase a new blackberry.  On my next statement there were fraudulent charges.  One was for a return to manufacturer charge at The Apple store used to aquire a apple iphone 4  and the other was the same thing from wind mobile. So I have an idea where they are getting there phones.  Can you say fraud!!!!!!! Aside from having to cancel my credit card and call to dispute charges.  I got what I ordered it took a week for it to come I payed for express delivery and it was sent standard.  15.00 well spent!! not really.  If I wanted to get screwed over I will buy a locked phone from bell

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
One horrible place to shop.I placed an order for iPhone4 on 7th October 2010. I was billed for 860USD right then. The delivery time was supposed to be 5 days. But after waiting 2 weeks almost I learnt that the goods were lost in transit by   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The service was quick and delivery was...

by PureMobile Shopper, December 18, 2010
The service was quick and delivery was way ahead of the expected time, so thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Never never again!! Don't shop here!!!

by kbowersock, December 14, 2010
I am disgusted with Pure Mobile's lack of customer service.  We ordered a phone for our son for Christmas on November 29.  We received the phone one week later.  To our disappointment, the phone was not what was represented in the picture on the website.  The color was supposed to be a bright green, instead it was teal.  We have spent the last week being given the run around from "customer service".  We have had no resolution and are now rapidly running out of time before "Santa's gift" is supposed to be given to our son.  Not to mention that your company has screwed around enough that they have almost completely used the time in your 10-day return policy.   I will NEVER purchase from pure mobile again and I will make sure that our network of friends, family and associates don't either!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Dismal Customer Support

by shackwacky, December 13, 2010
In September of 2009 I ordered an LG Vu from PureMobile for my son.  I was assured by the salesman that the unlocked phone would be capable of all the bells and whistles that we had with out Rogers account.  It's not, it can't send or receive MMS.  I tried numerous times to contact support at PureMobile, but the company that went out of their way to sell me a phone can't be bothered to email back.  After five or six unanswered emails, I sent one to the same address suggesting that I might want to buy a lot of phones.  They answered that one right away.  My most recent kick at the cat was speaking to a live rep on their site, who linked me with a request for warranty (oh yes I bought the warranty too) to fill out and submit.  Haven't heard back from that one either...sigh.  WOULD NOT RECOMMEND.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

AVOIDbyAllCosts

by ferber, December 5, 2010
Never ever again!!!Don't make the same mistake as me and read reviews BEFORE you purchase anything from puremobile + try to filter fake reviews from those ones of real customers.Quick review of my wasted time (and nerves) with   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Fast, friendly, great product, iphone 4

by hdtravel, November 30, 2010
I ordered a factory unlocked iPhone 4 from Pure Mobile. It was a great experience. They have a nice Website and the customer service was very quick and responsive via live chat. They shipped promptly by UPS air. My package shipped from Montreal Quebec Canada. The phone was brand new in a sealed box with shrink wrap and just works great. I was very impressed by the experience using Pure Mobile. I would use them again no questions asked.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

PureMobile.ca has made bold statements...

by PureMobile Shopper, November 7, 2010
PureMobile.ca has made bold statements on their website about fulfilling orders within a specified time but failed not only to respond by email to state the order status, but went silent for days only to come up with a phone call apologizing that the original phone I ordered was not in stock so they were suggesting a replacement phone! Their website stated that the phone I ordered was in stock and I had reasons to specifically order that phone. After the phone call, I have not heard from them again and yet they promised to get back to me on 04 Nov.! Henry

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I think the service, initially is...

by PureMobile Shopper, October 11, 2010
I think the service, initially is great. I am still awaiting a response to replace a defective wire :-)

  I would shop here again
Overall Rating: 4/5.0 store rating
 

THE WORST PHONE ORDER, AND MOST...

by PureMobile Shopper, October 4, 2010
THE WORST PHONE ORDER, AND MOST DIFFICULT I'VE EVER EXPERIENCED! I HAD TO MAKE 8 PHONE CALLS, AND ALSO FEEL THEY ARE VERY DISHONEST, AND RUDE.WHEN I RECIEVED MY PARCEL THE RETURN ADDRESS IS A PERSONAL NAME, NOT THE BUSINESS NAME I ORDER FROM. I FEEL THIS COMPANY IS A SCAM, AND FEEL VERY UNCOMFORTABLE ABOUT THEM HAVING MY CREDIT CARD #.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Fairly smooth - except for the fact...

by PureMobile Shopper, October 1, 2010
Fairly smooth - except for the fact that the number they were trying to reach me from was having issues connecting to my home VOIP number. We worked it out with the credit card company. Was concerned with their choice of shipper - UPS (I would have liked a choice) - since I have had numerous problems with UPS before and have had to take time to drive out and visit the UPS centre. But all in all, not bad...probably would use again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Terrible! When I e-mail your help line...

by PureMobile Shopper, September 30, 2010
Terrible! When I e-mail your help line telling them that UPS said "They receieved a electronic message of a delivery, but had not yet received the product." I was e-mailed back with "UPS said that the product was delivered....so we don't understand what your question is. I can only imagine who's at the other end of my e-mail. I have since check my tracking number only to find that UPS has put a "Lost Package Tracer" on the product, to which I responded to your help line and ask to ship me another giving them 5 buisness days to deliver, or cancell my order. And by the way, this order was put in on 08/24/10, it is now 09/30/10. Order# 170127 - Cust Code 183078

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Do not deal with this company. They are dishonest and their customer support is horrible.

by wtfmate4, August 10, 2010
I ordered my phone expecting to get it in a few days like they said. Then they said the phone was out of stock, even though the website had listed the phone as available, and that it would take an additional week to ship. Instead I had to wait almost a month and in the end they told me my order was cancelled, because they couldn't get in contact with me about my order. EVEN THOUGH I spoke to them twice over the phone and sent them an email.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I have not received the product. I have...

by PureMobile Shopper, July 15, 2010
I have not received the product. I have had no response to my follow up using their web site contact information. My online order status has remained unchanged for two weeks now.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Website has a table that supposedly...

by PureMobile Shopper, July 7, 2010
Website has a table that supposedly outlines which phones are compatable with which cellular networks. Verizon is listed, and no mention is made that NONE OF THE PHONES THAT THEY SELL will work with that network. On the contrary, the table lists service ranges that the cell phones fall within. Ordered phone with expectation that it would work, it did not, and they will not process full refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

All good!

by PureMobile Shopper, June 22, 2010
All good!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great quality product was exactly as...

by PureMobile Shopper, June 21, 2010
Great quality product was exactly as described. I look forward to doing business with you in the future. thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The site was easy to use and was chock...

by PureMobile Shopper, June 17, 2010
The site was easy to use and was chock full of useful information.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Appalling

by djuncker, June 15, 2010
I bought a mobile phone wth a 3 year warranty. After it had a disfunction, I tried to return it. First, it took them forever to obtain an RMA, and then they sent a factually wrong (I did not request 19 RMAs unless there was a computer glitch) and childish reply

"Sending the same request over 19 times is something that a woman would do...are you a woman?"

This is truly appalling!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I tried to order a phone online, it indicated that it was "in stock". So I used priority shipping (1-2 days). After not seeing the phone or being able to contact anyone from puremobile, I finally get someone a week later from ordering. Who doesn't speak   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The ordered product was received on...

by PureMobile Shopper, May 4, 2010
The ordered product was received on time, as described, and at a decent price. All around decent service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience!

by PureMobile Shopper, March 17, 2010
Great experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Simple to transact and the product...

by PureMobile Shopper, February 8, 2010
Simple to transact and the product arrived within 4-days of purchase in excellent condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was fine.

by PureMobile Shopper, January 30, 2010
It was fine.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Five words: Two day shipping my a**. My...

by PureMobile Shopper, December 29, 2009
Five words: Two day shipping my a**. My order came more than 7 days late after no less than five calls to both puremobile and UPS.

x I would not shop here again
Overall Rating: 2/5.0 store rating

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