Proform

No one answers phones, so it takes months to resolve defective machine replacements. Replacement came and it was the base model Elliptical when I had a deluxe programmable, adjustable model. They are at best inefficient and disorganized, perhaps even understaffed. At worst, which I believe now, is that they are in bad faith. The BBB will be notified.

 I would not shop here again

Extremely disappointed! I was fooled by good price and the no interest payment plan. They do not honor their 30 day money back guarantee.

It was one problem after another. I rec'd a damaged unit. Then the console didn't work. Unit wouldn't turn off. Resistance motor quit working. You can't get a customer service rep when you need help. I left messages and sent emails. I was REFUSED 30 day money back guarantee. They sent a tech out 3 times to attempt to fix it. Tech contacted Icon and they couldn't help him. I had my elliptical four months before they decided to replace it. I had to file a BBB complaint to get a replacement unit. Rec'd replacement unit that doesn't work properly. Now customer service won't return phone calls or emails. I filed another BBB complaint.

I bought this equipment 11 mos ago and it's only been usable for maybe 4 months.


 I would not shop here again

They are absolutely awful! I bought their new 20.0 elliptical on 12/22/06 and the console did not work. After leaving 3 phone messages on their "dead-end" voice mail customer service line, they finally called me back....2 days later. I'm still waiting for the console and don't expect to get it before 1/29/07. After paying $800 for one elliptical, it will sit in my livingroom, unusable, for over 5 weeks. To make it up to me, they have offered me a free floor mat. Whoo hooo (eye roll), a whole $29 dollar value. Whoop-de-doo.
Worst customer service that I've ever experienced.

 I would not shop here again

They are terrible. They also make weslo, nordictrack, image, weider, reebok and healthrider treadmills. The equipment is crap and when they have a problem with the equipment they never stand behind it. The warranties are terrible. They also make Jumpking trampolines. DO NOT BUY FROM THEM! It is all made by the Icon Health and Fitness company. They are one of the worst companies I can imagine

 I would not shop here again

The order process is great but the customer service line if you need them is impossible to reach. We had 2 missing and 2 damaged parts and I finally got the number to the corporate offices to get results. I was then instructed never to call that number and only the 800 number was to be called. However the customer service number prompts you to leave a number and someone will call you back. I had done that several times and never got a call back to again I called the corporate line where some one did help me but again instructed me never to call that number again. The item was clearly damaged before it went in the box as the box was in perfect shape. Next time I want a Proform item I will go through a retailer so I have a better point of contact.

 I would not shop here again

I am extremely disappointed with my experience in buying an elliptical direct from Pro Form. I ordered the 1280s interactive trainer on 12/5/2005. It did not arrive until 1/11/2005. Maybe that is the norm but it was certainly not what I expected.

Now that I have the 1280s and I have assembled it, the console display does not work. Other quality issues like no serial number and an owners manual that is for a different model number than what the sticker on the elliptical. Customer Service is virtually impossible to get through to, they dead end every call to please leave a number and someone will call you back. They are non responsive to email. I finally got to talk to someone and they are going to send me a new console. I don't know when and I expect it will be several weeks. I expect my 30 day money back guarantee will expire by the time I get it.

I wish I had never made this purchase





 I would not shop here again