Proflowers

DO NOT ORDER FROM THIS SITE. They use misleading advertising practices that subsequently charge your credit card monthly ongoing charges when you try to click for free shipping offer or $10 off offers.

THEY PRETEND NOT TO BE AWARE WHEN YOU TALK TO CUSTOMER SERVICE.

 I would not shop here again

I ordered from this Proflowers.com for a friend at my office for her birthday. I ordered several days in advance to make sure the flowers would arrive on time. I also requested that the flowers arrive in the morning because we were planning a party for   Read full review...

 I would not shop here again

I’ve sent my mother "long distance flowers" for years. I’ve used several services including FTD, but some time back I found Proflowers and I can’t imagine ever going elsewhere. ProFlowers has provided not only consistently high quality   Read full review...

 I would shop here again

I also got slammed by the easy saver scam. I have ordered from proflowers.com for a few years with never a problem. Their deceptive practice by enrolling me in the easy saver scam and (without authorization) charging my credit card for a $10 discount on a future order caused them to lose a customer permanently. After you order, your credit card will be charged $1.95 by Encore Marketing, then $14.95 every month for the "privilege" of being in the Easy Saver Rewards Program, oh, and saving $10 on a future proflowers order.

I checked the fine print before doing it (didn't see any reference to a one time or monthly charge) and am not one to typically get slammed like this. I will use someone else for flowers from now on. It's too bad really, because their flowers were always well presented and made the wife happy.



 I would not shop here again

They are fake, dishonest, money hungry people who will say anything to sound like they are not. However, if you run into trouble ordering, like I did, for a very emotional family crisis, they will charge you and leave you in the dust. If you could   Read full review...

 I would not shop here again

This website came up when I did a search for on-line flower stores. My grandmother was put in the hospital 3 hours from home and I wanted to send some flowers because I was unable to visit. I decided to take my chances and was very pleased with this   Read full review...

 I would shop here again

I was horrified when I saw an email from ProFlowers indicating my order had been successfully delivered by FedEx. A close family friend passed away and since I was out of town and unable to attend the funeral I thought it would be nice gesture to send flowers to the family home. I had no idea ProFlowers doesn't utilize a local florist like FTD and some of the others. The box was delivered on time, but since nobody was home it was left out in the rain and 35 degree weather. This not a way to convey sympathy in the death of a loved one. ProFlowers needs to make their delivery methods more apparent on their website.

 I would not shop here again

DO NOT USE PROFLOWERS. I ordered flowers to be delivered one day before but they were not delivered. I got a call from Florist Express at 7pm the day they were supposed to deliver that they did not have the flowers (but of course it was too late). BUT... when you select the next day delivery on PROFLOWERS.COM, they actually take you to a different flower selection that they GUARANTEE is available. SO... what can I say, PROFLOWERS.COM and FLORIST EXPRESS failed to deliver in more than one way and I am in the dog house. I called and talked to a supervisor named BURT and he tried to make light of the situation as if it happened quite regularly. He offered to deliver today (Monday, 3 days later) and I just asked for my money back. They did not even offer any compensation for their incompetence. DO NOT MAKE MY MISTAKE. Choose another florist. I certainly will from now on. Remember, DO NOT CHOOSE PROFLOWERS.com OR Florist Express.


 I would not shop here again

ProFlowers.com does not honor or reply to unsubscribe requests, and continue to spam me with "Helpful" reminder emails weekly, even after unsubscribing multiple times and having no "reminders" on file at their Web site.

 I would shop here again

I admit surprise when I checked Proflowers here and saw that ANYONE had rated them less than four stars. And it's not just because I've personally been so pleased with their on-time deliveries and the spectacular quality of the flowers. But over the   Read full review...

 I would shop here again

PRO FLOWERS SHARES CREDIT CARD INFO WITH ANOTHER MERCHANT!!

I got my wife some flowers for Valentines Day. The Flowers were ok, but didn't last too long.

I purchased from proflowers and got slammed by easy saver.

What a shame. I liked proflowers but will never order from them again. If there was fine print somewhere, I don't remember it. If they managed to HIDE a signup in a coupon (don't remember) it is still dishonest, and they still shared my credit card info with another entity.

on my card statement:

VISA PURCHASE
EASY SAVER
800-355-1837 ,PA
Terminal: 469216
14.95

if you call the 800 number, they will supposedly cancel and refund no questions asked. It seems they are expecting these calls. I suppose if you don't notice for months, chances are you aren't going to be getting all of your $$ back. Luckily I noticed days after the initial charge. They admitted that they got the card info from Pro Flowers. Be sure to google proflowers and Easy Pay and see how many others got screwed.

If you've found this forum, be sure to post here and find another, new place to post about the scam!

 I would not shop here again

For Valentine's Day, my husband sent me roses, by the next day the flowers were drooping. I called customer service, and the order was going to be replaced, but inventory of the red roses was all gone. The solution was to credit my husband’s credit   Read full review...

 I would not shop here again

I have used Proflowers in the past and have been satisfied. But no more. I made and order and the flowers were delivered a day late. When I called to inquire I was told that Fedex couldn't find the address. Well they found it the next day. I have sent items from Proflowers to this address before with no problems. I was not notified that there was a problem. I was embarrassed when I called the recipient and asked about the flowers and found out they had not been shipped. I think I will look else where for a florist.

 I would not shop here again

I have had three experiences with Proflowers that will always make me go back. I order flowers for my mother for Valentines Day a year ago. She works at a school so I had them sent to her job. Unfortunately the school closed for a snow day. The   Read full review...

 I would shop here again

well.....today is Valentines day and my girlfriend gets off work in about 45 min (300pm) and no flowers! i ordered them and even paid the extra to have then delivered in the morning!!! So in about an hour i get to hear all about how everyone at the office got flowers and she didnt!!! Now im gonna have to go to the jewelry store to make up for Proflowers mistake!!!! im gonna end up spending about a grand just to make her feel better about the $85 flowers she didnt get!!!

 I would not shop here again

They ruined valentines day. I will never use them again. Even though I ordered the flowers on January 30th and used flexible shipping which means they could deliver them on either February 13th or the 14th if they wanted to. My girlfriend sat in her office and never received anything. Thanks Proflowers.

 I would not shop here again

I was disappointed that the flowers I sent my wife for Valentine ’s Day were not arranged as they looked in the online photos. What she got was flowers wrapped in cellophane and a vase wrapped in bubble wrap and a set of do-it-yourself instructions. It was quite unattractive.

They that the condition the arrangements are in is represented on their web site, but I saw no such picture when placing my order. They should make it clear that the beautiful flowers that we see are not actually what you will get.

In the future, I will buy from a local shop, where they will deliver something beautiful, instead of a ‘kit’.

Update: I received an email from their customer center, no more than 1 hour after I sent them the above note. They offered to refund the full purchase price ($52.96) AND... replace the flowers with another order of equal value. Wow! I am impressed, and a bit embarrassed because the quality of the flowers was excellent, I was only disappointed that they were not arranged attractively. I am re-doing my rating to reflect that they are a very responsible company and have great customer service.


 I would not shop here again

I placed a order for flowers on Feb 4th, 2008. I explicitly asked my credit card
not to be shared on the account.
After I did the checkout there was a popup
for a 15 % discount. I clicked this and entered my email address and zipcode.

I was immediate signed up with a company called Easy Saver.
I found this to be a bad selling practice by Pro Flowers.

I immediately called Pro Flowers and told them I did not want to do business with
them and to cancel my order. They did so prompt.
I also asked them to not share my personal information with any third-party.
I was ensured after a followup phone the next day that this was done.

A week later when reviewing my credit charge statement I noticed a charge of $1.95 on Feb 5th
from easy saver.

I believe proflowers shared my credit card with easy saver. This was fraudulen

 I would not shop here again

I had a horrible experience with the florist Proflowers used. I guess it was closest to the address I provided. First, after I paid a next day, morning delivery ordering fee, my flowers never arrived in the morning. It actually never arrived at all.   Read full review...

 I would not shop here again

I ordered some flowers to be sent to my mother for her birthday. I was a little worried. In the past, I have sent flowers or been sent flowers (from other stores) that were duds because the store knew the buyer would never see them. My mother called   Read full review...

 I would shop here again

They did not wait to see if I was home when the flowers were delivered. I opened the door one time and the delivery man was running down the stairs so he could leave. I thought theyre job was to make sure the flowers actually got to the right person. I   Read full review...

 I would not shop here again

My order was placed 12/23 and promised delivery on 12/24.I received a call 12/24 and told that my order would now be delivered 12/26 on 12/26 I received a call telling me that the delivery service for the area of my gift was closed for the week.They should have known and told me this the first time they called me so that I could have made other plans.They promise same day delivery,they promise next day delivery,all I know is there has been no delivery.I have been unable to access my account and unable to track my order.I called and cancelled my order.I hope they cancel orders better than the deliver them. ProFlowers/Florist Express did me no favors for the, Holiday Service they offered but,they did happen to slap a HOLIDAY SERVICE CHARGE onto my bill.HO! HO! HO! MERRY NO DELIVERY!

 I would not shop here again

My most recent experience with ProFlowers was troublesome. An Easy Saver Rewards scam has popped up on their web page. I was lured into accepting an offer for a $15 off coupon.

Proflowers charged my credit card a $1.95 setup fee. I was surprised as I did not see any place in the advertisement about fees and charges ... yet it happened.

I sent an email of complaint, but nothing was offered to keep my business. So I will remove all traces of me from their web page account and find another business to buy flowers from. I really don't like the idea of my flower order having to be assembled by the recipient anyway.

I'll use a local flower shop to deliver an order locally or long distance. It may cost a little more but they have always been honest.

 I would not shop here again

I have been the recipient, or should I say the intended recipient of flowers from Proflowers on numerous occasions. Overall, shopping at Proflowers.com was not a pleasant experience, and we now shop elsewhere for our flower and   Read full review...

 I would not shop here again

I was also a victim of the Easy Saver scam. They have been charging my credit card 14.95 for months. (I know - I should have caught it right away.) I just spoke to a Proflowers customer service rep. He admitted that the box that pops up looks like part of their website, and it looks like you are selecting an option for free deliver from Proflowers, but it is really free delivery for the Easy Saver product. I have no idea what that product is. I've received nothing from them. I would have never knowingly signed up for this. I think that this is fraud, and I'm going to start with my state's attorney general's office to figure out how to fight back. I encourage anyone else who has been scammed to do the same.

 I would not shop here again

22 years My wife has been getting a dozen roses for our anniversary, until now. I decided to save a little time and order them online this year instead of stopping by our local florist I used Proflowers.com, My mistake, my BIG mistake !

After paying the $75.97 which included all of their 'handling fee's' and 'expediting charge' to have them delivered before 1:00pm, I finally had to call her at 2:30 and ask her if she had gotten them. You can imagine how embarrasing that was.

Not as embarasing as her having to tell me 'No, I havent'.When I called to inquire/complain, I was offered a whopping $3.99 refund. YES, $3.99 from a $75 oreder !

I wont make the same mistake again, and hopefully this will save some one else the embarassment of going through this company and letting a loved one down.


 I would not shop here again

MISERABLE:

AFTER 2 WEEKS i ASKED INTENDED RECIPIENT: "HOW DID YOU LIKE THE FLOWERS?" ANSWER: "WHAT FLOWERS"

CALLED PROFLOWERS 800 NUMBER: AFTER 1/2 HOUR TRACKING THEY DISCOVER THEY ACCIDENTALLY SWITCHED MY BILLING ADDRESS TO THE RECIPIENTS ADDRESS- CREDIT CARD COMPUTOR SAW NO INFO MATCH SO ORDER WAS CANCELLED. NO NOTICE TO ME FROM PROFLOWERS, OPERATOR GAVE SMALL APOLOGY, SAID THEIR COMPUTER SYSTEM OFTEN MESSES UP ORDERS-NO REPAIR OF DISAPOINTMENT AND EMBARRASSMENT. ASKED IF I WANTED TO RE-ORDER I SAID SURE! - WITH ANOTHER FLORIST!

MCCOY POPE, CONNECTICUT MPOP49013@AOL.COM

 I would not shop here again

Scheduled flowers to be delivered on a specific date and they didn't show up until a day later. Will never order flowers here again!!

 I would not shop here again

Brick and mortar stores in my community can't handle all my needs. Sometimes the local stores are even mistake prone when it comes to ordering something in advance that must be available on a specific date without my making a reminder call the day   Read full review...

 I would shop here again

I order a dozen specific roses that are too date still on their website. A replacement order was sent ... then a email explaining and apologizing for the replacement. The email said I would receive an additional order plus my ORIGINAL order. Instead I received yet another replacement with another email same verbiage. Between these deliveries I responded to the emails asking when I'd receive my original order. I was told I would receive it as stated in the last email. I instead receive some ratty whithered plain red roses and a partial refund. Not at one time was I told I could not receive my original order. I asked why are you still advertising something you DO NOT SALE? No response. Basically their punch line should be "Send QUANTITY, not QUALITY. Send ProFlowers."
I've withdrawn my company's (AT&T) business from them. Nor will I or my company associate with any florist that deals with them as a 3rd party.

 I would not shop here again

BEWARE! When I placed an order for flowers, I got several boxes for which I entered information. Little did I know that one of the screens was actually for a different company called Easy Savers, which has been charging me $14.95/month for a service I did not order or want. When I order online, I always check off the boxes for no more information, no special offers, etc., so I was shocked to find out that I now belonged to this "club".

The flowers, however, arrived on time and were very nice. However, they have now cost me a lot more than I anticipated because it took me awhile to catch onto this scam. I wonder whether Proflowers gets a kickback from this scam, which is why they can offer flowers at low prices.

 I would not shop here again

I don't know if anybody will read down this far, but for what it's worth:
I was a long-time customer (7 years or more).
The prices were decent, I guess, and delivery was always on time, and the flowers were always of high quality.
BUT I finally got tired of all the marketing. Every time I ordered something, I'd get back on the mailing list, and get catalogs in the mail. Customer service would take me off the list on request, but they still can't promise that ordering won't put me right back on. They're "working" on a permanent unsubscribe.
In the past, I also got catalogs from affiliated brands.
I'll have to summarize by saying that if you don't care about all the marketing crap, the price/service/quality are very good. But if you just want to pay for a product, without additonal marketing, you should try somewhere else.


 I would not shop here again

Overall satisfaction? ZERO! That is exactly what I got and they charged me $66+! When I found out the flowers that I paid to be delivered were not delivered, not to mention the extra expense to have them expedited....has me so angry, that I will tell   Read full review...

 I would not shop here again

For the most part, our dealings with Proflowers has been pretty decent. When my husband would go out to sea, he would give me flowers for every month he was gone and on special occasions. I also would send out flowers to others e.g, for their birthdays, anniversaries, get well etc...where the persons received the flowers on time and loved the bouquet. But when a friend of ours was dying and in ICU a year ago, they nor their wife received the flowers. Unfortunately, our friend died before the flowers were ever received. We were all too saddened to do anything about it and I didn't dare ask our friend if she finally received the flowers. This was a horrible incident; no-one should have to encounter. My point is, if someone is in critical care and you want to send flowers to them, I would count on another company.

 I would not shop here again

I ordered blue and yellow irises from ProFlowers for my husband on Tuesday. They arrived very promptly at our home the following day. However, they died about 3 days later, some of the buds had never even opened up although I followed the flower care instructions. I've ordered flowers before from ProFlowers and never had an issue until this batch. I called on Sunday and the customer service rep guaranteed a replacement bouquet to arrive the upcoming Tuesday. We'll see how long these next flowers last, but I am at least happy that they were willing to send a replacement bouquet.

 I would not shop here again

Recently my wife had a minor surgery that put her out of work for several days. Luckily, she was able to return to her career within three days of her surgery, and I thought it would be a nice gesture to have roses sent to her office in order to welcome   Read full review...

 I would shop here again

I used this company a few months ago to send flowers to a friend.

The flowers arrived wilted, and some of the flowers had broken off from the stem.

I emailed Proflowers customer service and they were not helpful at all. It seemed like they did not even care that the order was poor.

I will not use them again.

 I would not shop here again

I wish I had read this website BEFORE ordering from them, as it seems they have a lengthy history of this type of behavior. DO NOT ORDER FROM THIS COMPANY. My sister and I are living in foreign countries and used Florist Express to order a bouquet of   Read full review...

 I would not shop here again

Just got a delivery from this company
. Beautiful yellow roses with a nasty chemical stink. Had to put them outside.
The worst part was having to tell the dear husband who tried so hard to provide a nice birthday present.

 I would not shop here again

I have ordered from ProFlowers.com many times. My first couple of orders I was very happy with. However, in the last year they have really gone downhill. The flowers still arrive quickly, that's not a problem. I sent flowers to my mother and to my   Read full review...

 I would not shop here again