Pottery Barn

I bought two Greenwich chairs and the arms broke on both. These are chairs used in a formal living room and they do not get much use. The wood inside the upholstered arms are made from cheap wood and snap easily. I will NEVER buy PB furniture again. It may look nice, but the construction is cheap.

 I would not shop here again

I recently purchased the Bedford corner desk set. In this day and age of immediate gratification, I think two weeks is a long time to wait for furniture ordered online. The delivery crew were polite, prompt and very careful with the set up and   Read full review...

 I would not shop here again

I've never dealt with worse customer service when ordering anything in the past.  The item I purchased from their website was the wrong item (picture was right next to where I ordered), and it was of poor quality.  Then, they tried to convince me that I was wrong.  After arguing with them, they showed no interest in resolving the situation.  I will never purchase anything from Pottery Barn again and would encourage others not to as well

 I would not shop here again

I bought a Bordeaux dining table with the mahogany stain.  It is sturdy, but the quality of the top finish is the worst I have ever seen.  I don't know how so many "steps" could result in this paper-thin finish.  With normal use, it   Read full review...

 I would shop here again

I ordered two sets of bedroom furniture to do a home makeover while my children were at summer camp.  This was stuff they loved. But it sucks and is now broken and unsafe!!!I made a number of phone calls and was told it was out of warranty and   Read full review...

 I would not shop here again

Pottery Barn is fabulous but DON'T buy their Flokati rug.... unless you enjoy seeing tufts of rug floating all throughout your house for years to come.  Since it can't be vaccuumed you will have to muscle it outside and shake it.  Ours is 8 x 10 and requires at least 2 strong people to do this.  Then its 20 minutes of raking it with a leaf rake to get it to look like anything.  Don't buy it.

 I would shop here again

I have made several purchaes from Pottery Barn online and I have had great service.  All my items including tables have been perfect.  I found the products are well made and durable.  In store I get great custmer service, everyone is very helpful.

 I would shop here again

I ordered some bedding for my daughter several months ago. I assumed it was quality, put it away and found later that they had sent an item that was not even pictured in the catalog. I called Cust. Service and asked to speak to a supervisor. I was told that I would have to pay an additional $21 to have the correct item shipped - for bedding!!!!

The Customer Service at Pottery Barn is terribly lacking. They have kids answering the phones, and on weekends, there is no one on duty that is older than 20. It is hard to get a reasonable person to answer a simple question.

Shame on them for their lack of customer service. They charge enough that they should offer top-of-the-line customer service, especially on weekends. My kids love their items, but I despise shopping with Pottery Barn. It is totally frustrating and dissatisfying.

I have tosay that I don't think I will be shopping for any Pottery Barn items any time soon. Too expensive for such lousy service, and the quality has seen a decline, I think.

They are too full of themselves to notice people are not liking the lack fo customer service.



 I would not shop here again

Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in   Read full review...

 I would not shop here again

I love Pottery Barn furniture design, but I think I won't be ordering any for a loooong time. They're delivery service is orrible (delays, delivery canceled with no reason and without telling us the first time, delivery 2 hours later than the time frame promised the second time) and their customer service is even worst. When the modular sofa finally arrived, 2 and half months after the order, it was not the right orientation. Considering that it was their mistake (clearly their " design studio associates" have trouble with very simple tasks since I had to explain it several times by phone and email after ordering in the store with the correct sofa in front of us..., )they could have at least apologized. No way, on top of everything else we are now spending endless time on the phone trying unsuccessfully to speak with a supervisor......
So,if you don't want to start a months-long nightmare, stay away from their catalog/website, you may be tempted to order something!

 I would not shop here again

I ordered a Greenwich chaise two months ago and no one contacted me for a delivery date. The only delivery status I received when I looked it up on their website was in one vague word. "Shipped!" Today, I called customer services four times and received four different beat- around-the-bush answers! No one seemed to locate where it was and no one could give me a straight answer of a delivery time frame! When I couldn't put up with customer services putting me on hold, raising their voice at me, and sending me around in circle, I called again to cancel it. Cancellation with Pottery Barn is impossible unless you're willing to loose your money on shipping costs/restocking fee. In my case, I lost $204.90 plus valuable time that I could have spent on something else! My whole shopping experience with Pottery Barn was horrible! My advice is never order any furniture from them.

 I would not shop here again

Ordered the Bedford Modular Desk system for our home office - 4 filing cabinets, 2 desktops, and 1 swivel chair. The filing cabinets are poorly made and designed. The file drawers do not open fully, so that you can insert and remove hanging files easily. You have to twist them in on an angle, and as such you can only load them to about 80 percent capacity. You have to leave "wiggle room" to get the files in and out. What a major pain. Every time I have to file something I curse Pottery Barn. The extension glides on the drawers are cheap and non-removable, so if something slips behind a drawer, it's a major fishing expedition to get it out. The finish on the swivel chair is cracking after less than one year's use. Also squeaking like mad too.

 I would not shop here again

Delivery speed is horrible for large furniture coast to coast. Three weeks minimum. Back order items listed as available on a certain date is not always the case as my order was two weeks later then their available date on my invoice. Summer will be practically over before I can enjoy my garden furniture. Pottery Barn charges your credit card for an item you will receive a month later. Customer service is useless. Even though they have nice items, I will avoid using them in the future. I hate to patronage a business that gives me a difficult buying experience with no customer service help except to say we are sorry, especially for big ticket items.

 I would not shop here again

I purchased the Hudson Bedroom set (Bed, Mattress, Night Tables, Mirror and Extra Wide Dresser), as well as the Addin Leather Sofa (2), the Map Console, Map Coffee Table, and the Bedford Corner office desk, Bedford small office desk and matching arm   Read full review...

 I would shop here again

I have tried desperately to receive a table from Pottery Barn without scratches or marks on it. I am about to receive their fourth attempt. The table is oversized 60" X 60" and delivered by their so-called elite delivery service - in the suburban Boston area. I am not sure if it is the shipping company or the packers, but at these prices,(the table plus shipping costs) this shouldn't be a problem. They don't come out to take care of issues, just reship the products instead. I have spoken to two others who have had the same experience. What is their problem!!!!

 I would not shop here again

We recently purchased an Classic Console Double sink from PB. We sought a refund though b/c it was too big for the bathroom. PB refused to refund us for the shipping costs (approx. $220) even though the item never shipped to our home! Their website makes ABSOLUTELY NO mention of not refunding shipping and in fact, states the opposite, ""We make it easy for you to return a product¡¦We won't charge you a restocking fee or any sort of penalty. We want you to be completely satisfied." This is totally misleading! I will never order anything from PB online again and recommend that everyone steer clear of the store. Most of their furniture products are not even made of solid hardwood and are NOT worth the price!

 I would not shop here again

I ordered the Reindeer collection from the online store (somethings you can only get online) and I am very excited. I had a small problem. I ordered the items I wanted and noticed that the oval platter was on sale for $30.00 (the first day of   Read full review...

 I would shop here again

I ordered the PB basic couch and two chairs for my living room - the one that comes with slip covers. The items looked great when I saw models of them in the store. However, when they were delivered, the slip covers did not fit well at all. Customer service was very helpful and sent a new chair slip cover to see if it was a better fit, but it wasn't. Now I'm stuck with slip covers that always look wrinkled and don't fit properly. They assure me that the store models are not altered to fit, but I'm not sure I believe that. I wouldn't buy furniture from them again. Experience with the delivery company was not great either.

 I would not shop here again

I have ordered several furniture items (2 headboards, 4 nightstands and an armoire) plus numerous smaller items. I did have two glitches with the furniture items. One headboard arrived without hardware and I was told that the department which would   Read full review...

 I would shop here again

I will NEVER shop at Pottery Barn again. I have ordered Pottery Barn furniture both on-line and from the stores. Last year I ordered a set of media cabinets and finally received it after 6 months! They tried delivering once and the vendor found at the last minute that the furniture was damaged in the warehouse. We ordered two couches this Sept. and one got lost (how does a business lose a couch?) in shipping and we still haven't received it and they can't give us a date on when we will receive it. There's something wrong with a company when they can't track their orders, when they can't meet their dates or at times have no clue when their vendor will have furniture ready, and for this to happen to a repeat customer twice is ridiculous. My advice is to never order any large furniture from them- if you're into that kind of furniture, go to Crate&Barrel.

 I would not shop here again

I love the furniture at Pottery Barn, so when I bought my new home, I purchased several items that included the map console, media center, and entrance way locker. I spent a great deal of money on these items and the shipping cost was about $200. Not   Read full review...

 I would not shop here again

I have ordered numerous things from Pottery Barn Online. Master bedroom, toddler's bed linens and nursery decor and bedding, as well as dishes, home decor and bathroom towels and decor. I cannot find better quality for the price anywhere. With   Read full review...

 I would shop here again

I do most of my shopping online, and I am a frequent visitor to Pottery Barn's website. It is clean, laid out well, and easy to navigate. One problem with the general look of the site is that the thumbnails are too small, but they have great pictures   Read full review...

 I would shop here again

I have in the last two years bought items from Pottery Barn Online Store. This included a dining table set, rug and media stand. The products have been of very good quality. I have asked them lots and lots of questions through their web site and always received replies back with good information in one or two days. Once when their delivery contractor could not deliver my dining table, they went out of their way to deliver it over the weekend. I was quite impressed by that.
Generally, extremely satisfied with customer service, online experience and product quality.

 I would shop here again

Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date   Read full review...

 I would not shop here again

My overall Pottery Barn Online experience has been good. In fact, sometimes, the only way to purchase certain Pottery Barn items is via their online store (or catalog), and not in their physical store! Products generally ship in a timely fashion, and   Read full review...

 I would shop here again

We used pottery barn as one of our registry choices. Boy, did we get the run around after. They can not track on-line purchase from the retail stores and a lot of the items purchase on-line CANNOT be returned at the retail stores. In fact, the retail   Read full review...

 I would not shop here again

If I could pick just one place to shop on-line, it would be Pottery Barn. They have great merchandise, excellent service (something we are missing in so many of our shopping experiences), and an easy to navigate website.

Actually, I would be   Read full review...

 I would shop here again