ArtCraft Gifts

Order received in timely manner and as expected

 I would shop here again

Ordered these for my god-daughter & her brother. Have not seen them yet, but their mom says the personalization was correct & the kids just LOVE the backpacks. The little boy already had his filled up with all his little cars & was playing with the stuffed horse. The stuffed animals also let you put things in them which we didn't know when we ordered. They have a great selection to choose from & would definitely order from them again.

 I would shop here again

Shopping online was easy and convenient. Haven't received product yet. Has been 10 days.

 I would shop here again

Customer service was very helpful and patient with my questions. The order was placed quickly, and my order recieved ahead of schedule.Wonderful experience...

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These earrings are adorable!

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Clock was sent to me directly from the artist studio in great condition. ArtCraft kepted me informed through the entire order process. Thank you.

 I would shop here again

Good

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I received a beautiful necklace and am very pleased with my purchase!

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I had no problem with this seller.

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Acceptable

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Order tracking was frustrating - but overall products were great quality and order to ship time was acceptable.

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Well packed, beautiful product

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Excellent website, offering a diverse array of quality goods at competitive prices. My only minor complaint is that I received virtually no correspondence from ArtCraft, which mandated that I had to revisit their site several times in order to track my order.

 I would shop here again

Love the product!

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No need to since I checked excellent on all. Only one order is on back order and that is not a problem. I was called instead of their emailing this information, which was also excellent.

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Excellent

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I placed an order online only to have it followed up with a voicemail that one of the pieces of luggage was sold to me when there were no more of those items in inventory. I placed 2 follow-up calls based on their instruction to call back to see if any more had came in on their shipments only to be told to call back yet again because they were not for sure when their shipment was going to arrive. I ordered these pieces of luggage to use for our vacation and the one piece will probably not make it in in time to even allow me to use it. I have since ordered the exact same piece of luggage from an alternative vendor and will get it in plenty of time and am planning on canceling my other order with ArtCraft Gifts. The only thing I will miss is having my little boy's name embroidered on the bag but it isn't worth the hassle and trying to deal with people that obviously aren't into providing good customer service and fixing the mistake that was made to ensure having a return customer.

 I would not shop here again

It was easy to order, liked the no shipping charge, the merchandise was packaged to arrive safely, arrived timely, merchandise was of quality.

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Excellent

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I would give 10/10 if I had received in one shot all my order. But they had some delays regarding one article. In the futur, if I need Laurel Burch articles I'll consider them again.

 I would shop here again

i love the boucle and other throws you sell. i used to buy them locally, but the store stopped carrying them. it was a long time before i found other places that carried kennebunk throws. they are warm in the winter and light and cool in the summer. they make great gifts too. hope you never stop carrying them!!!

 I would shop here again

Fast shipping and item was as described!

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The shopping experience was great, but the item i received had a chip in the paint and there is nothing on the order form about returns/exchanges, so I called the company and two days later, have not received a call back. If they help me exchange the item, I may potentially shop there again in the future.

 I would shop here again

A wonderful company. I've only bought their Pot Belly banks, so I can't speak to their other products, but they're unique, beautiful, and so well made. In addition, I've ordered from them several times and their customer service is fantastic.

 I would shop here again

It was very pleasant. What I ordered at first was discontinued so the company sent a e-mail and a phone call. I instead ordered another purse and it was delivered promptly.

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No problems.

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the pillow i received was small but very pretty.. it did take a long time to receive the pillow though i thought they were already made

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Quick shipment even getting it personalized Great rolling bookpack for my Granddaughter better than expected

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Excellent product. Timely delivery.

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Loved the pin; received very rapidly. Faster than I needed. The problem was the shipping cost. On the site, it said this order was eligible for free shipping. I was not in a hurry so was happy if it took weeks via parcel post. Was quite surprised when the only options available to me were quite costly - $20 to ship a pin??? I realize it's into Canada but, if it wasn't a birthday gift that I had researched for a long time, I would not have paid that much and would not have ordered from here.

 I would shop here again

this is the second purchase from them I have recommended them to friends

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Excellent quality and prices.

 I would shop here again

Excellent experience. Items were even better in person than I thought they would be.

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I placed my order on December 1st. I sent them an email on December 13th, and they replied to me that my order would be shipping soon, and I would receive the tracking number in an email. It is now December 19th and I have not received an email with the tracking number. Taking 19 days to ship an order is totally unacceptable in my mind. If I don't receive my order by the first of January, I will cancel the order and call my credit card company. I am truly disappointed with this since they had the best price on the items I am interested in.

 I would not shop here again

The first pineapple we ordered had a leaf broken off. I contacted them and they said they would replace it and pay postage, but I needed it for a gift and wouldn't have received the item back in time. They then said I can return it after exchange.

 I would shop here again

I purchased on line. It was simple to do. The merchandise arrived last evening and I was very pleased with it.

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Excellent communication before ordering --- quality of service and product was great!

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I've not looked at the pins yet because each of the four are wrapped. My friends and I will open them together during the Chrismas season.

 I would shop here again

I have already used this merchant. I get great service and excellent products. Will definetly use them again. Thanks.

 I would shop here again

I did not read the fine print carefully enough. I did not realize that I could not return my purchase if I didn't like it (I don't) but had to work with them to find a solution without getting my money back. I was not happy with the product and now have to mail it back myself and hope that they have a satisfactory replacement. I feel unhappy that I'm stuck!

 I would shop here again