PopularGlasses

i placed an order for an "in stock" item with a credit card. a few days later i was told the item was not in stock. would have been nice to know that BEFORE i gave them my credit card number and address!

 I would shop here again

Items advertised as brand new and without defects. However, this was clearly not the case.

 I would not shop here again

Placed an order, never received any kind of confirmation, email or otherwise. When I followed up with the merchant they said they didn't have the glasses however on the website it said they were in stock. There has been an authorization on my paypal account and it has not been removed so they are holding $89.99 dollars. It will drop off in 30 days but I am unable to access my money for that time and didn't receive product. If they didn't have the product, they should have contacted me in some way. Lack of communication has lost them a Customer.

 I would not shop here again

I ordered a pair of eyeglasses, it took about a week before they notified me that the pair was out of stock, I ordered another pair of eyeglasses about a week ago and have yet to receive notification that it has even been shipped yet

 I would not shop here again

Their site looked so professional I didn't even question that they are a scam. Placed an order 4/18 and was told I would receive in 8 business days. I inquired via email four times. The first two went unanswered. The third said they would ship in 3 business days. A week later I gave them 24 hours to respond or I would let them deal with AMEX. They emailed they would ship in 2 business days. They have not. The order is still showing 'processing'. Amex is now investagating for me. Thank heavens I used a card that is pro-customer. I can't understand how this company is still allowed to do business.

 I would not shop here again

Glasses came with inaccurate prescription and wrong seg ht. How can company expect to fill progressive sunglasses when it does not asked for and customer has no idea the size of the lens to give an accurate seg ht. Should not company say they can't fill progressive lenses? When I got my glasses I then had to go to a local optician to get that information and glassess had to be sent back. Still waiting for the glasses.

 I would not shop here again

Ordered the glasses on Sunday. Called on Tuesday to ask a question about them and was then told that the glasses were discontinued. So I didn't actually complete a purchase at PopularGlasses but would try to buy from them again. I will say that I was very disappointed to learn that the pair of glasses I had ordered off their website was no longer available. They should update their website in such cases to avoid customers believing all glasses posted on the website are available for purchase. It was a real letdown for me to search through so many pairs, finally decide on a pair that suited only to discover later my glasses were discontinued. All discontinued glasses should be taken off the website regularly.

 I would shop here again

This was a really bad customer service experience. I never received my sunglasses (the order was submitted 3 weeks ago) and did not get any type of e-mail to let me know why the order was being delayed. If there was a problem with the credit card I used or the sunglasses are currently not in stock I should have received some type of notification to let me know what the status of my order was or if I needed to do anything else to successfully complete my order. I ended up getting my sunglasses somewhere else, of course. I just looked on the sumglasses site and it still says my order is in process. PLEASE DO NOT attempt to hit my credit card for these sunglasses at this point. I DO NOT want them anymore. I alrady bought a pair somewhere else.

 I would not shop here again

Good quality for the price.

 I would shop here again

I asked for a price match and waited a week and a half and never got a response. I ordered the glasses anyway.

 I would shop here again

I returned glasses via insured mail and NEVER GOT CREDITED the $136.00!  Customer Service admitted to receiving the returned glasses from me but couldn't figure out why my account was not credited.   After 5 conversations with them, they stopped returning my calls.  I filed a complaint with the Better Business Bureau and their failure to respond to my complaint resultes in them having an Unsatisfactory Rating!  I'd rather have my $136 dollars back but at least they now have a poor rating.
My credit card attempted to get the money back for me but the president of the company wrote them a letter saying I never contacted them with a problem and stating I never returned the sunglasses.  I was in absolute disbelief.  My credit card company got this letter from him a few days before the cut off to dispute the return (90 days), not giving me any time to get all my information of dates, proof of return and names of people I spoke to to them(which I had).  My credit card company was sure we would have won the dispute if we didn't miss the cut off. 
I do not recommend this company. 

 I would not shop here again

was in process of bidding on same glasses on ebay,came across this site,new glasses from here within few$$ of used on ebay. stopped bidding,purchased from popular glasses.very pleased. will buy from again.

 I would shop here again

The worst I would not order from them again. I've been waiting for my order for 3weeks.

 I would not shop here again

Best prices out there! Quick shipping and quality products!

 I would shop here again

I placed the order and after not receiving an email or notification that my order had been received, I sent them an email. Until I sent them the email, they had not responded. When they did respond, they told me the product had been sent back to the manufacturer because of a defect. I finally received the sunglasses and they were the wrong color. I sent them back the following day and I called them. When I called them I was told I should of called first to obtain a number so they could track it. I told them I sent it with a return receipt confirmation #. I've since sent them the confirmation tracking # and have yet to receive a response. I had talked to them about just getting my money back and I was told I would be charged a 20% re-stocking charge even though it was their error. I'm just disappointed they didn't attempt to make amends when it was their error. They've made me feel as if it was my error not theirs. Not impressed with their communication and customer service. Esmeralda Tagaban

 I would not shop here again

Too bad the frames i wanted were discontinued

 I would shop here again

They sent me the wrong glasses and never apologized.

 I would not shop here again

I didn't receive anything yet ...14 days after ..."very nice"

 I would not shop here again

The sunglasses that i ordered at first time was discontinued and they offered me 10% discount on the second order, but after i placed order, they still charge me the original price.I don't care this 10% discount, but as a company they didn't keep the promise, not honest. So i won't purchase any products from this website any more!

 I would shop here again

Very very sad, of course being 14 hours difference in time, a phone call wasnt possible. Seller didnt communicate or respond to emails, I cancelled the order, seller shipped some sunglasses to me, not the glasses I wanted. The order still hasnt been completed, items from my order are missing, popularglasses have accepted no acknowlegment of this. I have shipped the glasses back, if a refund isnt received by COB next friday, I have to contact my bank for them to reverse the payment. I have further made a blog on my website regarding this incident for all to see, you can access this and get the story from my side, the buyer and customer. I will do all I can to ensure noone that I know, or reads my blog will purchase from this rip off company. Robert

 I would not shop here again

I needed a new pair of prescription glasses, found the website extremely easy to navigate and browse through their selection. the add on information at every step was wasy to follow and I am going to recommend this site to all of my friends, as they delivered on all of their promises.

 I would shop here again

I did not recieve rebate. I have not recieved product. It has been almost a month since my order. I also paid for two day shipping. Disappointed..

 I would not shop here again

i received the item in the expected time and in great condition. would buy from this merchant again. Thank you.

 I would shop here again

I was happy to find the sunglasses that I want it at a very good price,but when I received them one of the nose pads was on the bottom of the case. Had to go to Lenscrafters to have them fix.

 I would shop here again

They repeatedly lost my ID verification, did not have product in stock, charged a 20% fee to refund credit card. Terrible.

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Buyers BEWARE...this place is a scam. The never sent me my item and gave me a fake tracking # with UPS. I have been calling the office for 3 days and no one has called me back same person answers the phone and advised no one is around who can help me.Please think twice about shopping here never do it. THEY ARE A SCAM

 I would not shop here again

Overall a good experience

 I would shop here again

Should have been made aware of the import charges

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promised shipment in 5 days.after 10 days with no further communication,i called and was told that the order would ship that day.i cancelled.

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Good.

 I would shop here again