Polsteins HomeandBeyond

The order was accepted and three weeks later I recd. an email that it was not in stock and that my order was being canceled. I had followed up three days earlier and was told it would be shipped the following week. I wasted three weeks for a product I needed for my meeting.

 I would not shop here again

It looked like UPS had to repack the 4 cans of product since the original packing was inside the carton and torn. The cans of product were missing caps and leaking all over the packaging. E-mail to customer service received no response

 I would not shop here again

Excellent

 I would shop here again

I like Polsteins. But the picture of the cloths pins I ordered said made in USA, but when I received them they were actually marked on the package made in China. Polsteins should carry more made in USA products.

 I would shop here again

Problem was the product was ordered acknowledged then found to be out of stock/ production. I would think that the fact it was out of stock would be indicated on the web site

 I would not shop here again

no problems

 I would shop here again

While I wished I could have tracked the order from initial placement, I would buy from this merchant again.

 I would shop here again

I found Polsteins Home and Beyond to be a pleasant and efficient experience.

 I would shop here again

Hands down the most irresponsible customer service I have ever had the displeasure of dealing with.

Issued me the wrong tracking number, lost my product in shipping, I waited for over 10 days to be shipped a product from New Jersey, to Pennsylvania.

5 customer service calls, and the only resolution was "try canceling your order and starting over from the beginning, but by the way, that item is not Out of Stock!, it could be a week at the soonest that we could get you that item"

 I would not shop here again

Ordered through Amazon.com and Home and Beyond was the seller. I ordered a Seal A Meal - but they sent me the wrong model and they model they sent was $20 less expensive. They were supposed to send me the correct model, but had to finally get a refund from Amazon.com. Terrible customer service and they didn't send me what I paid for!

 I would not shop here again

As a previous reviewer said, customer service is bad with Polsteins. I had ordered a product from the company. The order process was easy, the price was somewhat reasonable and the order came fairly quickly. But that's where the problems started.   Read full review...

 I would not shop here again

Placed an order with Polsteins.com, one week later the wrong product arrived. No problem - I phoned them to report the error, and was told that the correct product would go out immediately. Eight days later, still nothing. Phoned them once again, and   Read full review...

 I would not shop here again

10 days ago I ordered a "river rat" inner tube from Polsteins. On their website it indicated "Ships within 3-4 days"
3 days later I entered my order number in their website and it responded that the order could not be found.

Tried the website again 2 days later with the same result, so I decided to call. The person who answered the phone had no trouble locating the order and promised me it would ship on the 12th (Six days after the order date).

I mentioned that they should check their tracking system because it wasn't working her response was "Thats odd"... I explained that I knew it was odd, I just think someone should fix it...

The product FINALLY shipped on the 16th, and will get here just too late for my river trip. 10 days to ship a 3 day item.

I've found this to be one of my very few bad experiences ordering products online. And I'm certain I won't be doing business with this company again... And I feel I should warn you against doing business with them also.

 I would not shop here again

I ordered two things from Polsteins and I had bad experiences with both: (1) Item #1- I ordered some Christmas Decorations. The price was reasonable and it seemed that the delivery time was fast. I ordered the items online and everything seemed   Read full review...

 I would not shop here again

Great store with a smooth and simple checkout. The staff at Polsteins was kind and friendly. I will   Read full review...

 I would shop here again

Polsteins had a wide selection of home products at a reasonable price. My UPS tracking number told m   Read full review...

 I would shop here again