PlumberSurplus.com

Awful experience.  I ordered a faucet for a kitchen remodel and decided to select a different style.  When the order was recieved I requested a return authorization number and sent the product back in two weeks.  According to their policy you have TEN days after you request the number to ship your return.  Because I was four days late, they refused to accept my return.  In addition, it took them two months to send the package back to me.  Now I have a $100 faucet that I can't use and have to sell on ebay AND I'm out the shipping for the return.  Thanks for nothing, plumbersurplus!

 I would not shop here again

I ordered an inexpensive buzzer on 02/15/2009.
It never arrived.
UPS says they left it at the door.
While I tried to clean up that mess, I ordered another.
That did arrive.
Re the undelivered buzzer, UPS will only deal with Plumbersurplus.
Plumbersurplus will not refund - they say it was signed for.
I asked Plumbersurplus to pursue my claim with UPS.
They said they would - on 05/18/2009
This month, 08/2009, I have followed up with them numerous times.
I only receive a canned acknowledgement but no reply.
I talked with UPS on 08/12/2009.  They said the package was not signed for - that that was not required. They also said they have never heard from Plumbersurplus.
This is bordering on theft.

 I would not shop here again

I ordered a fan that was said to be in stock. After three days of my order showing as 'processing' it changed to 'backordered'. I needed the fan in two weeks for a family gathering (during the hottest part of the year). I tried the live chat for help,   Read full review...

 I would not shop here again

automatic notification of the order status would be nice. I had to log in and check the status a few times to see that the order was processed and when it was shipped.

 I would shop here again

The product came very quickly; however, I must have ordered the wrong escutcheon. I am not sure what happened. I do not know whether the picture on the web site was incorrect or whether I put down the wrong product number. I called as soon as I received the product. The person was very nice and told me I would be contacted via e-mail by the returns department and given an RA number to return the product. This was about a week ago and I have not yet been contacted. I may have to call again.

 I would shop here again

Very fast delivery

 I would shop here again

They are awesome; there was a problem with one of the battery packs, and they replaced it promptly. I recommend this vendor to all my associates (and family).

 I would shop here again

Very good shopping experience.

 I would shop here again

Items were sent very incorrect re: appropriate (packing) shipping. Replacement of three broken items - have never arrived and customer rep. does not know who sent or when will finally arrive.

 I would not shop here again

Ordered Delta shower faucet and valve body for rough-in in early Feb 09. Credit card charged within a few minutes of order. Got email that item not in stock but would be in 2 to 3 weeks maybe. That was a tip off that bad things would happen. Valve body rough-in arrived in early march but not the Trim/faucet. Requested new delivery date. They emailed me the exact same message that before stated 2 to 3 week slip. Not sure I will ever see it. If not delivered in next 2 to 3 weeks will try to cancel and see what happens. In mean time having my daughter who lives in Cal. and works for the state look into this company.

 I would not shop here again

I wish I had discovered this site before! I had a horrible experience with these people! I ordered a replacement hose for my Delta kitchen sink and it it took almost 2 weeks to get here when I paid for 3 day shipping! So, already a total   Read full review...

 I would not shop here again

My experience was a comedy of errors only I don't find getting treated this badly very funny. My order was so botched I finally had to cancel but not before getting run around for over a week, ignored, and finally hung up on. You might save a few bucks here but the processing limbo and terrible service is hardly worth the odds. Never again.

 I would not shop here again

I ordered a Moen T2703 Level trim kit for bath/shower and paid extra for second day air shipping as I was in the middle of a bathroom make-over and the merchandise was needed quickly. Total cost $127. After 5 days I contacted plumbersurplus.com to inquire on the whereabouts of my order and to request reimbursement of the extra money for second day air shipping. I was told that my address didn't exist according to the information that UPS had provided them, which is a joke: UPS delivers to my door nearly daily. I requested the item be sent again, but it never showed up. I contacted plumbersurplus.com several times to get my merchandise or my money back, but was only met with stalling tactics. I decided to contact my credit card company about this failed transaction, and almost simultaneously my account was credited by half the amount that I had spent: $63. Obviously, someone was trying to make me go away. I tried unsuccessfully to contact the company again several times, but none of my emails received a reply anymore.
I feel that I have to warn anyone not to deal with this company. It strongly appears to be a rip-off enterprise.

 I would not shop here again

worst place to buy incomplete le chataeu vanity incomplete faucets had no hardware and were expensive found them cheaper at home depot or lowes. very bad service they dont answer their phone calls or messages. got stuck with incomplete items. 

 I would not shop here again

I am currently building a house and have bought many many items online, this place was the worst. Over 1 month after I placed an order for 2 items, I received a kitchen faucet (about $300). It was beautiful and seemed good quality except that the sprayer   Read full review...

 I would not shop here again

I had a question on the specs of the faucets I bought and was unable to bring them up. The merchant had a online msg service that I was able to use to email. They responded quickly and even tho they did not have the information I wanted, they were able to supply me with the manufacturers direct number so I was a ble to phone them for the information. The online IM was a very nice feature.

 I would shop here again

Terrible service and questionable honesty. They hit my credit card for nearly $1000 even though they did not have the goods to ship. No response to emails or phone calls so I had to go through the credit card dispute process.
STAY CLEAR OF THIS COMPANY!

 I would not shop here again

Transaction was as it should be.

 I would shop here again

good pricing, good website

 I would shop here again

The right part at the right price delivered right on time. Perfect!

 I would shop here again

easy to shop, quick expiditing of order

 I would shop here again

recommended

 I would shop here again

Great

 I would shop here again

Order received quickly. One item was missing from the order but Plumbers Surplus responded very quickly to my e-mail. Missing part was in my hands a few days later. Very good experience.

 I would shop here again

Was glad to find what I needed. Shipped promptly and arrived in great condition.

 I would shop here again

Best price I could find for a fairly expensive Delta faucet. Came in only four days (CA to NY). Very happy with this experience.

 I would shop here again

My original order was not available, so they went to the mangufacturer to create a custom system (which ended up being $10 cheaper). They called to make sure this was alright, and everything arrived on time and in great condition. An excellent experience.

 I would shop here again

Before I placed my order, I was told the product was IN STOCK and that the price quoted included both taxes and SHIPPING. During the ordering process, a SHIPPING cost was added. Disappointed, I ordered anyway. After ordering, I checked (and continue to check everyday) the status of my shipment, and find the product is still "BACKORDERED", even though I was told it was IN STOCK. Bad experience with this company. This is my first bad experience with online shopping. I will continue online shopping - elsewhere.

 I would not shop here again

Positive--good prices

 I would shop here again

order arrived quicker than anticipated. item received in good condition. very pleased with the transaction.

 I would shop here again

excellent selection of equipment

 I would shop here again

service was as expected and the product works well.

 I would shop here again

I was quite reluctant to purchase from this company because of the past reviews. It was the only company that had a faucet and hand spray combination that would fit my utility sink. I took a chance. I received a purchase confirmation but no delivery detail. I had to go to my website account to find out that the item was backordered. I emailed customer service to find out when the item would be in. I received a prompt response to say it was delayed 1 week. I figured I would give them a week before I would follow up. Since I wasn't expecting the item, I was quite surprised to see it on my doorstep within 2 days. I received the item in excellent condition. I did not receive any further correspondence in regards to the delivery or confirmation of the delivery.

 I would not shop here again

was pleasant experiance

 I would shop here again

BUYER BEWARE!

Worst Customer Service Ever!
I purchased a faucet and found it to be not what I expected. I returned the faucet following their returns guidelines and the return was rejected. When I called to inquire I was told that it had shown signs of being installed. Unbelievable! It was the completely wrong faucet so why would I have installed it? I wanted a small drinking faucet and this faucet was a huge bar faucet. Not even compatible. Company still refused to refund my money so now I am out the cost of the faucet plus 2 shipping fees!

 I would not shop here again

I purchased a cast iron Kohler sink from this site. I opened the box after I got it home (had to pick it up at a freight yard otherwise it would have been another week to get it delivered from there) and saw that the corner rim was broken off. I   Read full review...

 I would not shop here again

This is my second time buying from PlumberSurplus.com, great website, helpful customer service when I had a question about the products and they even had a great promotion that I used to save some money.

 I would shop here again

An update! I was charged 40 dollars for the "re-stocking fee" AND $150 DOLLARS IN SHIPPING COSTS THROUGH UPS! So, basically, I spent $190 dollars and got nothing for it!


WARNING!!! This company is the worst when it comes to returns. There's a 20-PERCENT RE-STOCKING FEE - Which is not apparent on the website. Absolutely no help from the customer service. They product ships from manufacturer (there's no "surplus" here), so tell me...WHY IS THERE A RE-STOCKING FEE?

 I would not shop here again

I purchased what I thought to be a complete shower valve and showerhead. When I received it it was the trim only. Buried in the description it said fits valve body # so and so.
Other trim kits listed said; trim only in their description as well in their listing. I'm not in a habit of buying fixtures often, but I had recently bought the identical tub and show faucet with valve body for $13.00 more at a local closeout retailer. So you could see how easy it was making this mistake at a so called "surplus" vender.
Their shipping was speedy and their site has a lot of descriptive pdfs although their content may be misleading.

 I would not shop here again

I would shop there again. Order was completed promptly.

 I would shop here again