PetFoodDirect

PetFoodDirect
Average Rating: 4.26/5.0 store rating
Customer Service 3
On-Time Delivery 4
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No issues with this particular order....

by PetFoodDirect Shopper, February 2, 2013
No issues with this particular order. This was my 3rd purchase. Did have problems with the first and second order. Am still trying to resolve a problem with a credit on the 2nd order. But all in all, if the order goes through successfully, its not a bad purchasing experience.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

OK, but had to resubmit the script for...

by PetFoodDirect Shopper, February 2, 2013
OK, but had to resubmit the script for the Rx Diet food. I had previously submitted the script and had been ordering this food for previous 2 years.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

GOOD SERVICE

by PetFoodDirect Shopper, January 30, 2013
GOOD SERVICE

  I would shop here again
Overall Rating: 4/5.0 store rating
 

They carry a large selection of foods....

by PetFoodDirect Shopper, January 27, 2013
They carry a large selection of foods. They had the one we wanted- a specialty food- in a size we needed. Purchase was easy and fast and the food arrived quickly and in great shape. Very pleasant transaction- would definitely use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always the right product delivered...

by PetFoodDirect Shopper, January 26, 2013
Always the right product delivered quickly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My shopping experiences with...

by PetFoodDirect Shopper, January 25, 2013
My shopping experiences with PetFoodDirect have also been very good. Products are what I need and received in a timely manner. I will shop there again and urge anyone with pets to do the same.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent online company for pet...

by PetFoodDirect Shopper, January 24, 2013
Excellent online company for pet products. Their selection is the best in all categories. The packaging is so good that dry food is never crushed and cans are never dented. I highly recommend Pet Food Direct.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found an excellent product that...

by PetFoodDirect Shopper, January 24, 2013
I found an excellent product that arrived sooner than expected. The site also provides optional automatic delivery.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Hard to find product locally, was...

by PetFoodDirect Shopper, January 23, 2013
Hard to find product locally, was grateful you had plenty in stock. Only food a very sick cat will eat. Thank you

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fine transaction

by PetFoodDirect Shopper, January 22, 2013
fine transaction

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ordered on line and it was fine.

by PetFoodDirect Shopper, January 21, 2013
Ordered on line and it was fine.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy process, wick service

by PetFoodDirect Shopper, January 21, 2013
Easy process, wick service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love petfood direct for their...

by PetFoodDirect Shopper, January 21, 2013
I love petfood direct for their efficemcy, price and customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick and easy to re-order. Prompt...

by PetFoodDirect Shopper, January 20, 2013
Quick and easy to re-order. Prompt response and delivery.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Because there was a miscommunication on...

by PetFoodDirect Shopper, January 17, 2013
Because there was a miscommunication on my initial order due to the fact that you didn't get the Rx from my vet, it would have been nice to get a phone message rather than an email to expedite the situation and my order. I had to cancel my initial order due to not being able to get a response to your company by the due date and re-ordered the products. Hopefully my order will reach me soon. Thankfully my vet wrote a renewal for 99 times so that this can be avoided in the next order.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Excellent service to come home from...

by PetFoodDirect Shopper, January 16, 2013
Excellent service to come home from work and have all your pet needs at your door! I have purchased everything from crates to dog food to clothing and have had no issues. It would be great if the auto ship discount was larger or tiered but all good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Due to a problem at their end I had to...

by PetFoodDirect Shopper, January 15, 2013
Due to a problem at their end I had to call two or three times and then they lost my original order and I had to re-order, but eventually I received when I had ordered the second time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

PetFoodDirect is GREAT and I always use...

by PetFoodDirect Shopper, January 15, 2013
PetFoodDirect is GREAT and I always use it. Local supermarkets do not always have the product and some workers do not speak English.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product received was packed with care...

by PetFoodDirect Shopper, January 14, 2013
Product received was packed with care with lots of padding so the cans were not dented. Did all ordering over internet.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We recieved a shippment of cans that...

by PetFoodDirect Shopper, January 13, 2013
We recieved a shippment of cans that half of the cans in the case where to a great extent very dented. It was assuring to know that it could be donated to the nearest shelter who would take them, and we would receive a new one. I think that my pet feels very good, to be able to help out, too! We, buy from my veterinarian, and all the pet food is handled with love and care, there is never a dent in the cans.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received products earlier than expected...

by PetFoodDirect Shopper, January 13, 2013
Received products earlier than expected at a great price. No issues, no complaints, WILL buy from again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent service and excellent products

by PetFoodDirect Shopper, January 13, 2013
excellent service and excellent products

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Love the store, hate their awful...

by PetFoodDirect Shopper, January 12, 2013
Love the store, hate their awful website! I would shop more if it were easier to navigate

  I would shop here again
Overall Rating: 4/5.0 store rating
 

They had a few things I couldn't...

by PetFoodDirect Shopper, January 11, 2013
They had a few things I couldn't get at PetFlow--the EN Purina prescription dry food for cats and the Rabbit Instinct Cat food cats love. So far I can only get these at PetFoodDirect. They pack well, nothing is damaged. But they have too many things out-of-stock. The Rabbit Instinct was out of stock, so I tried Rabbit Stew, then the Instinct was back in stock the next day, so I ordered that but still had to meet the $48 minimum order for free shipping. Their costs are higher overall than PetFlow and would go even higher if the order weights over 60 pounds, then there is not free shipping. PetFlow ships free no matter the weight. I like the way PetFoodDirect uses surveys like this--PetFlow doesn't.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I still have to compare the price to...

by PetFoodDirect Shopper, January 11, 2013
I still have to compare the price to see if I would use them again. I think that since the dog food is just slightly under the free shipping price point that I would end up spending the same or more because I would order extra to get free shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great selection of dog products made in...

by PetFoodDirect Shopper, January 10, 2013
Great selection of dog products made in the USA. That is the very first thing I look for when buying for my dogs.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Cat food was prescription. They...

by PetFoodDirect Shopper, January 9, 2013
Cat food was prescription. They contacted my Vet & handled the prescription. Kept me updated on the progress of my order.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great!

by PetFoodDirect Shopper, January 8, 2013
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had to phone 2 times to find out...

by PetFoodDirect Shopper, January 8, 2013
I had to phone 2 times to find out about my order for dog food. Was told it would be sent from the manufactor and that when it was sent they would let me know. I had ordered Dec 29 and by January 4 they still did not know what was going on. On saturday the 5th I had my dogfood delivered and a email from your company on Monday jan 7th with a tracking # for my product after I emailed yet again. The dog food did arrived quickly but your company had no idea what was going on.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

The process of shopping for my items is...

by PetFoodDirect Shopper, January 8, 2013
The process of shopping for my items is very simple. When a mistake was made by the merchant, Customer Service corrected it right away.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

should order more free shipping -...

by PetFoodDirect Shopper, January 8, 2013
should order more free shipping - otherwise satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The only problem with PetFoodDirect is...

by PetFoodDirect Shopper, January 8, 2013
The only problem with PetFoodDirect is when you order prescription SO for cats. This item is shipped from the manufacturer. While it does come fast PetFood seems to have a computer glitch that causes them not to ship the rest of the order. This is the second time this has happened and the second time that I've had to call about it, although once I do call them they do ship the rest of the order out very fast and I usually get it within 2 days. It is a very annoying problem though which, for some reason, they can't seem to fix. I'm leaving them with an excellent rating because, aside from this one annoying problem, they really are an excellent company to shop from.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great

by PetFoodDirect Shopper, January 7, 2013
Great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

like them a lot. they were quick to...

by PetFoodDirect Shopper, January 7, 2013
like them a lot. they were quick to contact my vet about the Rx food-- no hassle for me!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I had a problem with setting up the...

by PetFoodDirect Shopper, January 7, 2013
I had a problem with setting up the shipping address and the order originally had my purchase going to Washington DC instead of Washington state. Your customer service rep was very helpful by phone and he was just finishing work before the New Year's holiday. When I looked at the tracking information on 01/02/2013, all had been corrected. Good work!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I'm sure the people at...

by PetFoodDirect Shopper, January 6, 2013
I'm sure the people at PetFoodDirect are lovely people and that they work hard to make things right. But the last two, maybe three times I've ordered from there, I have had an incredibly hard time placing the orders online. There seems to always be a problem finishing the order. In order to place the last order, I had to create a new profile and order as a new customer, something that was suggested to me by a customer service representative who was as baffled as I was when I kept getting error pages. So I would say that work needs to be done on the online experience. Thanks.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Efficient service and excellent price.

by PetFoodDirect Shopper, January 6, 2013
Efficient service and excellent price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I really do love PetFoodDirect. The...

by PetFoodDirect Shopper, January 5, 2013
I really do love PetFoodDirect. The on-line ordering system is very efficient. Product is shipped very quickly and arrives in a timely manner. Love using this company and have recommended them to so many of my friends and neighbors who have pets.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great

by PetFoodDirect Shopper, January 2, 2013
Great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I've ordered this food many times...

by PetFoodDirect Shopper, December 30, 2012
I've ordered this food many times from this company and have always has excellent results. I'm very happy with them.

  I would shop here again
Overall Rating: 5/5.0 store rating

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