PetFoodDirect

CHARGED MY CREDIT CARD AHEAD OF TIME FOR BACKORDERED ITEMS.
SLOW SHIPPING]
vERY poor customer service.
*****BEWARE** They automatically transferred my cc info to a  bad company named TLC GREAT FUN.   I did not sign up for this, they enrolled me and 2 mos. later tlc great fun(who must have had fun with my $)  charged my card.  I had to cancel my card and dispute charge with the bank.  When you call tlc great fun, they pick up and hang up over and over. they finally responded to an email and said they would credit me the $ and disclosed that it was PET FOOD DIRECT who transferred my name and cc #
DO NOT SHOP AND PET FOOD DIRECT, AND IF YOU DO, CHECK YOUR CC STAMT. EVERY MONTH!!

 I would not shop here again

THE WORST!!!  I ordered 8 rolls of biodegradable bags for my two dogs. PetFoodDirect charged my credit card and sent the cheapest, non-biodegradable bags from a totally different manufacturer. I sent the horribly cheap bags back and requested   Read full review...

 I would not shop here again

I just finished getting off the phone with these completely incompetent jerks.  They promised me that they had IN STOCK, a certain type of food by Pet Promise, that is going out of business in January of 2010. I told them that it was imperative that   Read full review...

 I would not shop here again

I was pretty excited that able to find the product I was looking for. But then when I finished my checkout and saw their shipping charges, I was shocked Talk about being blind sided! Those shipping charges are OUTRAGEOUS, nearly doubled my purchase price, and I had no choice on how my items would be shipped.

 I would not shop here again

I've ordered twice from PetfoodDirect.com, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and happily   Read full review...

 I would not shop here again

Pet Food Direct seems to do all they do to rip the customer off; I received my order in a thin, cardboard box and as I suspected some of the dog food cans were crushed.Even though I was assured a refund for these items it hasn't happened yet and then I was double billed for the entire order to boot! The only way I got my money back was through my bank.Even though the  PFD customer service people were polite none of the things that they said they would do were done; they didn't even acknowledge that I had been double billed.My bank customer service person just took one look at my account and saw the error and took care of it immediately without my even asking.
One of the items I ordered was not included and I have no idea if ever I will receive that item.
An incomplete order, double billing and damaged goods.
Pet Food Direct is the worse.I will never ever order from them again.
Beware people!

 I would not shop here again

BUYER BEWARE!  I purchased some supplements for my dog and chose the auto shipment plan. DONT CHOOSE THE AUTO SHIPMENT-IT DOESNT WORK!!!  First, they sent it way too soon even though I chose the correct interval when I signed up.  I had to call to correct it twice and they STILL sent it way too soon. I finally refused the final shipment and cancelled the auto shipment altogether. Then the tragedy of my pet passing away suddenly left me with these 3 unopened, unexpired, perfectly good bottles of supplements which they wont let me return due to their 30 day return policy!!!  It was their mistake that I even had 3 bottles I couldnt use!!!! And it was past their 30 days because I hadnt finished the first ones I purchased.  Now they wont even return my emails!!!!   NO CUSTOMER SERVICE AT ALL!!!

 I would not shop here again

Very good selection of specialty pet foods. Prices range from inexpensive to expensive but this site is great for hard to find brands.

 I would shop here again

I bought 2-25 lb bags of Estes Aquarium Gravel from Pet Food Direct for $26 plus $6 shipping. When I received the gravel after 11 days had passed from the time I placed my order (which is a far greater time than the time they advertise), I found that the   Read full review...

 I would not shop here again

I don't recall how I happened upon this site but I can only say it has improved my life drastically. I have 14 cats that are fed Wellness Indoor Cat dry food and Wellness 12.5 oz cans of Chicken Cat food. My local stores have to special order this size   Read full review...

 I would shop here again

"Hi,

This pet food company looks good on the web but I would advise not using them. I had a order problem with them and found them unreasonable to deal with.---DO NOT give them your visa number they will charge it without your promision.

I should have know when I didn't get a confirmation email back that something was wrong. I have been able to get them on the phone but they are unbending about giving me a credit for something they admit they did not send----DO NOT GIVE THEM YOUR CREDIT CARD INFO.

good luck!"

 I would not shop here again

The convenience is great, delivered heavy pet items to your home but the difficulty starts when you have a problem. I received a partial order and was charged for the whole order so I thought the rest of the order would be coming any day but after I   Read full review...

 I would not shop here again

I placed an order for some canned cat food over seven days ago (including five "business days") and have not heard from PFD. This would not be as much of a problem because they said 3-5 business days to process orders, except that I have also emailed them twice and have not received a response yet. Their price was 40 cents less per can than my local PetSmart store, but so far I am not pleased with PFD at all.

Also, you cannot check your order status on PFD which is annoying and is also bad business.

I did not know they were middlemen, or I would not have ordered from them at all. I should have known that Pet Food DIRECT was a misnomer and misleading on purpose.


I will probably cancel my order if they do not respond within another two days or so, and place my order at Waggintails, which had a very close price, and might actually send me my order and/or respond to my inquiries.

 I would not shop here again

I have ordered from Petfooddirect online store three times now. I had a good experience one order...it arrived quickly...and the last two times is soooo slowwww...
It is not working out for me...I will have to order from some other place. The price was better for what i was ordering....dry cat food...I have ordered the same thing all three times...

Very disappointed. Especially since Wellness products aren't available in my area. So i have to order online.
It is pitiful when you order so your cats won't run out of the good food and the shipping still is so slow...you have to use a less quality brand to get by on until the order finally arrives.
I do not recommend ordering from Pet food direct unless you live in Pennsylvania.

 I would not shop here again

Placed an order on 06/28/2008. Received the following email on 07/03/2008:

We are experiencing some difficulty processing your current order using the credit card information we currently have on file.

Please contact Customer Service so that we may get your order out to you as soon as possible. For security reasons do not email your credit card information.

You can reach us toll-free at 1-800-865-1333 from 9am-5:30 pm M-F

T___
Customer Service
800.865.1333 - Option 1

I check with Chase and the charge went through on 06/28, posted on 06/29 and credited to their account the next business day.

The Customer Service Rep was unable to grasp the fact that I had actually paid for the product, the billing and ship to address were correct/identical and they needed to ship the product I had paid for.

After several minutes on the phone getting nowhere I cancelled the order.

This is our first and last experience with them. Their customer service department doesn't seem to care that they lost a customer over their own stupidity.



 I would not shop here again

I was hoping that I could start ordering our dog's food online, avoiding trips to the store and having to haul the heavy bags to and from the car. I found Pet Food Direct through Google and gave it a try. Though the food was a bit more expensive, and on   Read full review...

 I would not shop here again

I've recently purchased Wellness cat dry food. It's $19.99 for 5lbs which are quite expensive. I feed my purebred cat with top food choice such as Evo, Orijen, and Wellness. My recent experience with petfooddirect.com isn't pleasant. I only have 1   Read full review...

 I would shop here again

I am amazed at the quality of service given the low prices I found at Pet Food Direct.

I recently went to Petco for guinea pig bedding (carefresh ultra). Two bags ran me $58 WITH my P.A.L.S. discount card. That's some serious scratch for BEDDING.

I was able to buy four bags (the same exact type and size), a hut and some chew toys from Pet Food Direct for $77, including shipping. Seventy seven dollars. I can't believe it, right to my door. I'm never going back to Petco again. It's literally less than half the price of the pet store, and everything arrived well packaged. I'm looking at the four bags right now and I can't believe how much cheaper they were.

 I would shop here again

I have been a customer of PetFoodDirect for a few years and have never had a problem. They have a great selection, offering quality brands not available in local stores. Their shipping is expensive and kind of slow, but if you sign up for their email specials, the discount coupons will make up for that. Make sure you keep on eye on the expiration date of the coupons.

 I would shop here again

Very happy with both the service and the product. I ordered pet food and got it on time. I'd shop here again!

 I would shop here again

I was so excited to be saving money on this site. Yes, you pay the price in shipping, but it still comes out less than other sites and is probably easier than the drive. (I live in the city, sans car, so that's pretty valuable.)

I was disappointed to wait the full five days for my order, in addition to waiting for it to ship, but it was fine since I assumed they were waiting for the "freshest product in stock," as they cleverly put it.

It finally gets here, and I'm missing the one item my cat was looking forward to the most.

I don't know about you, but it drives me up the wall when you CAN'T FILL AN ORDER PROPERLY. Especially after FIVE BUSINESS DAYS. They had the audacity to check that item off on the receipt, like they had surely put it in the box.

This was my first time trying their service. Now, officially the last time.

 I would not shop here again

My vet would not give me a prescription here due to history of possibly expired pet medications being sold. To me it is not worth the saved money when you consider the consequences of bad medication being taken.

 I would not shop here again

My order took 14 days to receive. I ordered DermaPet DermaBenSs Benzoyl Peroxide Shampoo for my cat who has staph. Obviously, I needed it by the mere fact this is a product for skin conditions.

I ordered four other items that night; some x-mas gifts from large companies, some little stuff from Ebay, even two on-line bookstores--everything arrived in a week's time or less except the shampoo from Petfooddirect.com. The shipping was $6.00 for an 8 oz. bottle of shampoo that cost $8.00 and the box it arrived in, could have housed a table lamp. I could not find one discount code for this company.

At the time I could not find any of this shampoo my vet recommended in stock except from a company in Australia. I should have used the Australian site but I thought ordering in the USA would be faster, which normally is faster. I truly believe Petfooddirect.com operates out of someone's home basement and they call in orders to wholesalers. DO NOT WASTE YOUR TIME WITH THESE PEOPLE.

 I would not shop here again

I have been using Pet Food Direct on-line for a couple of months now. I have found the prices to be only slightly higher than my local specialty pet food store, and have always found discount coupons when doing a search on the web as well. I used a 20%   Read full review...

 I would shop here again

I've been shopping at Petfooddirect.com for about a year or so now, ever since I switched our cats over to Wellness brand cat food that none of the national chain stores in this area carry. As far as the key points go: Selection: Massive. Their   Read full review...

 I would shop here again

VERY VERY SLOW SHIPPING. TOOK OVER 2 WEEKS. CUSTOMER SERVICE REP LIED ABOUT DELIVERY DATE.
I have a handicapped dog that needs a certain supplement. Because of the slow shipping, my dog went without the proper nutrition as I could not find the product locally. When I questioned the slow shipping, I was told the shipping time was hidden at the bottom of their website.

 I would not shop here again

Prior to the recent MENU Foods contaminated wheat gluten from China crisis I was a regular - $50+ a month customer of Pet Food Direct. Their service was slow but I attributed that to their not having enough employees to handle the traffic generated   Read full review...

 I would not shop here again

I had satisfactory experiences with this company before the pet food recall. Shipping time is lengthy, as others has reviewed. Flint River Ranch does a much better job with getting the food to you quickly. If you order from Pet Food Direct you must time it correctly and not let your pets run out of food! My main complaint is with customer service. Two 10 pound bags of Natural Balance Cat venison and green pea dry was delivered to my house on April 19th, which was the same day the recall was issued. I opened up my email and read the recall notice from petfooddirect before I opened any of the bags. A previously opened bag was only half finished. I called the company that same day. I was told I would get a refund on the 3 bags and shipping. They sent two 5 pound bags of the premium formula in the meantime. Well it is July 4th, I have called customer service THREE times and still no refund!

 I would not shop here again

The selection is good, but the shipping is inexcusably SLOW. I placed an order on May 25 and it didn’t even leave their warehouse until June 5th! I will not do business with them again until they can get their act together.

 I would not shop here again

Horrible service, you wait on hold forever, they take days to answer email and ship your order to the wrong address. Avoid at all costs, do not buy from this inept and horrific company.

 I would not shop here again

The selection can't be beat. I can actually find everything I need in one place! The prices are decent also. I bought a bag of food for $5.00 less than what was advertised on another site and it wasn't even on sale. The gripe I have is with shipping... I live a 3 1/2 hour drive from their warehouse and I am waiting.. and waiting for my order to come. Their site says orders leave their facility in 3-5 days. 5 days just for it to ship is excessive in my opinion, and keep in mind those would be five business days, plus however long ground shipping is to your area. Most large companies have a better turn around than that. They will lose business from me because of this. If I have time, I will use them, but a lot of us don't think 2 weeks before our pet food runs out to place an order. So if I'm in a rush, I'll go somewhere else.

 I would shop here again

Paid $9 shipping for 24 3oz cans of cat food. Waited and waited, emailed them. They said generally 5 business days before the ship, then another 5 days or so until delivery. I said I was disappointed. No response.

 I would not shop here again

This is a very good place to get high quality pet food and also an incredible range of supplies including toys, beds flea preps and litter, for many types of pets. They also have a great variety of many kinds of different kitty litters -- even though   Read full review...

 I would shop here again

I have been ordering from pet food direct for over a year now. Have never had any bad experience with them. Will continue to order from them. Always get 20% off my purchases which pays for shipping. Cheaper to order from pet food direct than go out to pet store and buy it.
Besides they always have what I want with the ease of
shopping at home.
pet food direct lover

 I would shop here again

I've shopped here many times. I do like the selection, although shipping can kill the deal sometimes. This is a good place to start to comparison shop, and don't forget your coupon code!

 I would shop here again

I would NEVER EVER shop here again! They charge your credit card and keep telling you the manufacture is shipping it to them when they get it they will ship it, then 2 weeks later get anouther email stating that the product is deleated and they will credit my card and that was 2 weeks ago I tried calling and emailing to NO avail!! This is one CRAPY company!!! I got one word for this comapany PETCO!!!!

 I would not shop here again

I have been buying dog food from Petfooddirect for about a year now and have always loved the service. With this order I noticed they sent me the wrong brand of dog food. I called their customer service and was greeted by a very friendly voice. I told her that I received the wrong brand of dog food and was wondering how to proceed regarding returns. I was pleasantly surprised when she exclaimed don't worry about it we will send you the correct dog food and please donate the dog food we sent you to an animal shelter. This is what customer service should be about!! Very happy with this store!!

 I would shop here again

Written by Editor of BICHON FRISE INFORMATION STATION http://www.bichonfriseusa.com (http://www.bichonfriseusa.com)

We've used petfooddirect.com for years for dozens of different pet products - all delivered quickly with total satisfaction.

They carry top quality feeds (utmost important to pet health!). The one time we rec'd a damaged product, it was replaced immediately and pleasantly.

Their sales more than pay for the cost of shipping.

 I would shop here again

I must salute all the complaints about slow service. It is so aggravating to have to go buy food at a local retailer, because your shipment has still not arrived. I am likely not going to purchase from this vendor again. They should have orders shipped from their vendor to us directly instead of being the middle man.

they should offer alternative shipping options . . . for faster delivery.

it's aggravating that shipments don't get pulled for 5 business days and then you have to wait on slow shipping methods - ups ground.

 I would not shop here again

I was surprised at the large selection of pet foods and that they had a sale on our brand of dog food. We have large dogs so I buy in bulk whenever I can. I thought I would try them instead of the company I previously used.

I placed my order and got a confirmation on the computer that they had received my order and that they would notify me when my order shipped. It shipped 2 weeks later, which I thought was pretty slow service compared to another online store I had used in the past. Worst of all, some of the canned dog food was dented, which I did not appreciate. They should be shipping their best items, not the damaged ones.



 I would not shop here again