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PetMountain.com

PetMountain.com
 
 
Average Rating: 4.5/5.0 store rating
On-Time Delivery 5
Customer Service 5
See all PetMountain.com listings

Read 86 reviews
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Showing 1 - 40 of 86

 
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I placed two orders at Pet Mountain....

by Pet Mountain Shopper, November 19, 2009
I placed two orders at Pet Mountain. The first went smoothly, with minor damage to one item that I didn't bother reporting. On the second, Pet Mountain was advertising a 10% discount on Google. However, when I submitted my order, only a 5% discount was available. I still submitted my order (I needed the items and it was past COB), but followed up with an email requesting the advertised 10% discount. I also took a screenshot to prove it had been advertised. The next day I received an email response from Pet Mountain customer support, saying that they were only offering a 5% discount. I checked, and they had taken down the Google ad offering 10%. The email response completely ignored the fact that they had advertised a discount of 10%-- didn't even deal with the issue. If customer service had at least been honest and said something like, "We forgot to take down that ad" or "The ad was in error", I could at least understand. To respond by silently pulling the ad and ignoring my request was completely dishonest. I followed up by email twice after that, but both emails were ignored. I will not deal with Pet Mountain again, although their prices are generally decent. I would prefer to deal with a reputable dealer that does not lie about the existence of an offer and then ignore me.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

product was perfact shipped on time no...

by Pet Mountain Shopper, November 14, 2009
product was perfact shipped on time no tax or shipping a MAJOR plus.i have recommended this merchant to my friends and family.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good selection of merchandise.

by Pet Mountain Shopper, November 13, 2009
Very good selection of merchandise.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service - Product as expected...

by Pet Mountain Shopper, November 13, 2009
Excellent service - Product as expected and arrived a day earlier than anticipated.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The quality of the merchandise is...

by Pet Mountain Shopper, November 13, 2009
The quality of the merchandise is excellent. I enjoy shopping with your company

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Exceptional prices and fast delivery....

by Pet Mountain Shopper, November 12, 2009
Exceptional prices and fast delivery. Shipping was a bit expensive.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The items we received were exactly what...

by Pet Mountain Shopper, November 12, 2009
The items we received were exactly what we were expected based on the information at PetMountain. Great prices and a great selection of items. Will definitely order from here again. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Customer service was very responsive in...

by Pet Mountain Shopper, November 5, 2009
Customer service was very responsive in that they cancelled my order so that I could reorder with a coupon.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good will shop again

by Pet Mountain Shopper, November 2, 2009
very good will shop again

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent.

by Pet Mountain Shopper, November 1, 2009
Excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good service and I will purchase...

by Pet Mountain Shopper, November 1, 2009
Very good service and I will purchase from your store again in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It took a while to receive the shipment...

by Pet Mountain Shopper, October 30, 2009
It took a while to receive the shipment but it arrived the day the tracking said that it would. Everything arrived that I ordered. No complaints.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

very good

by Pet Mountain Shopper, October 30, 2009
very good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent on-line company.

by Pet Mountain Shopper, October 30, 2009
Excellent on-line company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Recevied the product quickly. It was...

by Pet Mountain Shopper, October 28, 2009
Recevied the product quickly. It was the product I expected and was in good condition. A good transaction overall.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Decent prices on pet products....

by Pet Mountain Shopper, October 23, 2009
Decent prices on pet products. Received two toys both damaged and received only one replacement so far. I am sure they'll follow up since they did on the first one.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

perfect

by Pet Mountain Shopper, October 22, 2009
perfect

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ordering was simple, easy and hassle...

by Pet Mountain Shopper, October 21, 2009
Ordering was simple, easy and hassle free. My order came on time and in excellent condition. I will definitely use this company again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very helpful customer service rep. Very...

by Pet Mountain Shopper, October 19, 2009
very helpful customer service rep. Very knowledgable about products I was interested in.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy and quick. I will definately shop...

by Pet Mountain Shopper, October 18, 2009
Easy and quick. I will definately shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had looked for this product for...

by Pet Mountain Shopper, October 16, 2009
I had looked for this product for awhile without success. I was so happy PetMountain.com had it available.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good experience. Took item back that I...

by Pet Mountain Shopper, October 15, 2009
Good experience. Took item back that I had a problem with.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Web site easy and pleasant to use,...

by Pet Mountain Shopper, October 14, 2009
Web site easy and pleasant to use, loads quickly also. Merchandise very well priced, quality was actually better than described. I'll definitely be back.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to shop

by Pet Mountain Shopper, October 14, 2009
Easy to shop

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i frequently order and have been very...

by Pet Mountain Shopper, October 12, 2009
i frequently order and have been very happy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great product. Can't find this product...

by Pet Mountain Shopper, October 11, 2009
Great product. Can't find this product at any other merchant. Product has always been received in timely manner. Will continue to purchase this product from this merchant.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was great. I will be back soon to...

by Pet Mountain Shopper, October 11, 2009
It was great. I will be back soon to order more. LaJuan

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent product selection, best...

by Pet Mountain Shopper, October 11, 2009
Excellent product selection, best prices on the internet and amazing customer support. No one can't beat these guys - I always check Pet Mountain first, and usually I don't have to look anywhere else!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always a great experience with Pet...

by Pet Mountain Shopper, October 11, 2009
Always a great experience with Pet Mountain - They should be a model for other on-line merchants!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the price's are great in these hard...

by Pet Mountain Shopper, October 11, 2009
the price's are great in these hard times, delivery was fast great place to shop thank GOD FOR PET MOUNTAIN

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great prices and service

by Pet Mountain Shopper, October 10, 2009
Great prices and service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Products and Prices.Products very safe. Great Company

by bollinger_12, October 9, 2009
Items as decribed. Packaged very neatly. Will buy from this company again. You can not beat there prices. I save a lot of money and know the products are safe for my little dogs. Great company. Fast shipping also.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Prompt service and delivery, excellent...

by Pet Mountain Shopper, October 9, 2009
Prompt service and delivery, excellent price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good selections with lowest price, my...

by Pet Mountain Shopper, October 9, 2009
Good selections with lowest price, my order come within a week. one of the item has a minor damage but easy to fix.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very easy & quick!

by Pet Mountain Shopper, October 9, 2009
Very easy & quick!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Overall, I was pleased, however, the...

by Pet Mountain Shopper, October 8, 2009
Overall, I was pleased, however, the thermostadts I received were not working properly so I had to retuern them.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shipping is a bit slow because they use...

by Pet Mountain Shopper, October 7, 2009
Shipping is a bit slow because they use UPS. FedEx or USPO is faster...

  I would shop here again
Overall Rating: 4/5.0 store rating
 
PetMountain is the best place to shop for all your pet supplies. They have great deals each week, intelligent customer service who are willing to bend over backwards for you, and fast shipping - (Thank you for using UPS rather than some of the other   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

great service!

by Pet Mountain Shopper, October 6, 2009
great service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found everything that I needed at...

by Pet Mountain Shopper, October 5, 2009
I found everything that I needed at this store and service was great, so I will keep buying from them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

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