PC Universe

Back in May of 2009 I ordered the Wacom Bamboo Fun Tablet from PC Universe which was advertised for $30 via Amazon.com and the Seller sent a stylus pen instead. The ad clearly stated they were selling the Tablet for $30. So I called the company and   Read full review...

 I would not shop here again

I had no problems. The order was accurate. Lightening fast delivery. Order was made on-line on Thursday night and I received it on Monday. Overall, I was extremely satisfied.

 I would shop here again

i ordered 2 hdmi cables on 12/28/2008, never recieved the order and was charged for them. i have written quite a few e-mails ,responses was very slow or not at all!! it is now jan. 26.2009 and my order has been canceled for about 2 weeks and still no refund!! i can,t even get them to answer my e-mails and of course ,theres no phone # to contact them, now i know why. this company is one of the worse i have ever delt with and i shop a lot on line!! buyer ----beware!!

 I would not shop here again

Hello! I ordered a 500 GB Buffalo External Hard Drive #HD-HS500IU2 and it was shipped on June 12, 2008 and arrived on June 16, 2008. The delivery came through FedEx and arrived in a timely manner. The ordering process was very easy and the shipment   Read full review...

 I would shop here again

I ordered a New (not rebuilt) cartridge for my HP LaserJet IIIp from PC Universe. The reason I chose PC Universe is that they had a new one and the price was very reasonable - OK, it was the lowest price on the Internet, by far. Most places sell a   Read full review...

 I would shop here again

PC Universe is a first-rate merchant in my experience. So far I've bought two products, spaced more than two years apart: an NVidia-based graphics card that was cutting-edge in 2005 (now obsolete of course...) and a Lite-On DH-20A4P DVD reader / writer /   Read full review...

 I would shop here again

I placed an order with PC Universe through Amazon. I received no word from the seller except for two automated letters from Amazon. The first confirmed my purchase and the charge to my gift card. The second was received a week later and told me that the seller had canceled my order.

Why did it take a week to cancel? Why was it canceled in general? The world may never know.

I do know one thing though... this is not the behavior of a company that respects its customers. I will not be returning.

 I would not shop here again

Speed of delivery was great. Unfortunately, they sent me a cord that was obviously broken. All anyone would have to do is look through the see-through package to see that it was missing an entire connector! I've received items that didn't work before   Read full review...

 I would not shop here again

I wasn't exactly sure when I ordered this product. I had never purchased anything from PC Universe. Who are these people, are their prices for real? I took a chance and ordered a printer, which was priced lower by a good amount than anyone else. I feel like I've won the jackpot! Everything from start to finish, went perfectly.

 I would shop here again

PC Universe did very well with my order. I only ordered one thing, but it came surprisingly quickly. I noticed the shipping was a little higher than at other places I'd looked, but the price for the merchandise was a little lower, so it balanced out.

 I would shop here again

Great Prices, Fair Shipping, no hidden fees. I bought 3 JBL noise canceling headphones (510's) Their price was $46., elsewhere on the web was up to $160. for the SAME items. Cannot say how great these people are. Ordered overnight service, they were here the next day, no problems I will consider anything that they carry that I might need again, Thanks

 I would shop here again

I was really disappointed with this transaction. The product box was completely destroyed, and I assumed at first that was just because they had shipped it in a bubble envelope. However, the product was clearly used; there were no papers in it at all and there were dirty fingerprints all over it as if someone had been eating chocolate when (re)packaging the item. The price was good but not that much better than other places, and while the item works, when I order a new item, I expect the item to be, well, NEW.

 I would not shop here again

I had well over a dozen transformers and AC devices which had to be connected to 115 VAC. I was using a series of cumbersome conventional surge protectors which really were not needed as everything was powered by an UPS. One of these protectors failed   Read full review...

 I would shop here again

Within the last few months I've purchased several items from PC Universe, including two 22" LCD monitors, a router, 2 wireless keyboard/ mouse combinations and network cables. I have been pleasantly surprised with both the quality of the products offered and the timely delivery process.
As to customer service,the few times that I have called, (mainly to get shipping or additional device application info)I was lucky enough to be connected with "Steve" who provided the details in a friendly, professional manner. Also, being a total neophyte to networking, I relied upon the product descriptions to accurately reflect the capabilities of the devices that were selected. Everything went together without a hitch and when I activated it all, I felt almost "Gatesian" (my term)as my little home LAN happily streamed data between 4 stations and the web.
INCREDIBLE COINCIDENCE:
I ordered a cable YESTERDAY AFTERNOON which also featured free shipping via UPS Ground.As I was writing this review,
(I absolutely swear this is true) UPS knocked on my door to deliver it!This amounted to next day free shipping! Talk about timely delivery! I know this can't happen with every order but I'm almost speechless. Almost.
Buy with confidence from PCU.

 I would shop here again

PC Universe is without doubt the worst Online store I have ever tried to deal with. I have had continual contact and purchase from on line stores both direct and through eBay for about 11 and 8 years respectively. PC Universe is the most abysmal   Read full review...

 I would not shop here again

Ordered a combo USB keyboard and mouse (Keytronics). Merchandise arrived on time and in good condition. Two weeks later the mouse died. PC Universe's policy is the customer is liable for return shipping regardless of whether there is a defect (not refundable). They also required me to ship everything back even though the keyboard still worked. It was not worth the shipping to do so and I bought a new mouse.

PC Universe states on their website that there competition has similar policies. You can find merchants that will refund your return shipping if the merchandise is determined to be defective (e.g. buy.com). Other merchants will ship you new merchandise with a return shipping (prepaid) label. The merchant usually gives you a deadline to return the defective merchandise in order to avoid an additional charge. Be careful and compare.

I found PC Universe's customer service friendly on the phone, and cooperative. However, receiving an RMA number and return shipping instructions take up to 7 days. I never received a response from an email and had to call to get answers regarding the defect.


 I would not shop here again

Horrible level of professionalism. will never do biz with again. forget saving $10-$20 with them its just not worth it. i ordered an item (symbol OS upgrade for a PDA scanner), after 2,3 weeks and 10 calls they told me they will research and   Read full review...

 I would not shop here again

This was my 1st purchase with PC Universe. I was delighted with the delivery time (within their stated time frame). Their prices were very reasonable! They were quick with emails. Overall, this was a very satisfying experience and I will continue to check them out 1st with future purchases. I highly recommend PC Universe!

 I would shop here again

The products I ordered including shipping was less than the sites with free shipping. I was shipped the exact product I ordered and received them in only a few days.

 I would not shop here again

Ordered about 12:15 am on Tues morning (wee early in the morning). Correct order was on my doorstep when I arrived home on Wed late afternoon. Very very satisfied with overall experience. Also liked that they take Paypal for payment.

 I would shop here again

Delivery speed was amazing. I ordered the item on Wed. morning and I had in Thursday afternoon! I just did standard shipping too!
Great pricing (ordered Microsoft 2007 office suite). The best on the web I could find. Highly satisfied. I will be sure to come back to order more!

 I would shop here again

I ordered a buffalo wireless ethernet converter. First of all, this was a hard-to-find item and was pleased to see that PC Universe had it. Ordering was easy and it arrived in just a couple of days. I received periodic emails detailing each order processing step. I am very satisfied with this experience.

 I would shop here again

Amazing. The quickest I have ever received an online order from any merchant. Product was exactly what I ordered and exactly as described. I had no need to use customer service because the service was great!

 I would shop here again

An extremely customer service oriented site.
Merchandise was shipped and received exactly as promised.
Selection and availability of merchandise is outstanding.

 I would shop here again

Site explained everything very well.... simple to use and received in TWO days with standard shipping.....Fantastic company, will use again.

 I would shop here again

awesome price and super fast ground shipping 2 days!!!! Overall excellent all around!!! Will look to them for business in the future.

 I would shop here again

My first encounter with PC Universe can recently when I was looking to purchase new computer mice for our lab computers. Having implemented a new system in the offices, it was time to also upgrade the mice to have wireless capabilities. Quickly   Read full review...

 I would shop here again

Ordering on the website was quick and easy, where my only problem was believing their price was so good! Shipping was fast, and all items were received in excellent condition. I am a pleased customer who will shop at PC Universe again.

 I would shop here again

These guys mirepresent many of the products they sell. In other words, they will advertise something as other then what it is.

I ordered headphones from them, they sent me a different model. Both models looks similar, but sound totally different.

The model I oredered are the nice sounding ones, they sent me the crappy sounding ones.

And if you read other reviews, you see they do this quite frequently. In other words; it's intentional!

 I would not shop here again

I recently bought an HP Ipaq 6940 from PC Universe and once I received the phone I noticed that it didn't have a camera. I called customer service and spoke with Stacey. I told her that I purchased the wrong phone and I would like to return the phone   Read full review...

 I would shop here again

I ordered a MSI 7600GT graphics card and was shipped a MSI 7300LE card instead. A simple "bait-and-switch." The advertised price $58.02 for the 7600GT was very good, but it is significantly more than the 7300LE sells for at most on-line sites.
UPDATE: PC Universe ignored my emails to customer support; however, they did contact me after I posted this opinion. They offered to refund my credit card immediately and arrange for UPS or FedEx to call me to arrange return of the item at no expense to me. To date, my account HAS NOT been credited. UPS did show-up at my door, without calling first. Luckily, my son happened to be home so the item has been shipped for return.


 I would not shop here again

It was easy shopping on line at PC Universe. The product I received, a wireless headset, turned out to be defective (not PC Universe's fault!). When I called to return it and get a new one, Stacey Aiken, the customer service person could not have been more helpful. She handled the entire process quickly, thoroughly, and painlessly. Great place to buy. I'll definitely order from them again.

 I would shop here again

Over all I have have had a great shopping experience with PC Universe. They have been good regarding communications and my product is shipped today.

My only issue is not directly with PC Universe. I actually found PC universe indirectly through Amazon. Amazon had the listed the printer at a lower price with free shipping. When I followed the link to PC Universe I found the printer at a little higher price, but there was no free shipping. I was more confused than upset.

 I would shop here again

Very pleased with this transaction. Could not find this printer at local retailers, so I turned to the web. After searching several stores on line I happened across PC Universe. Price was super, store rating was good and they were listed with the BBB, so I placed the order. Two days later my printer was at the door. I don't see any way they could have done any better. Thanks PC Universe !!!!!!

 I would shop here again

Super fast shipping, great service. Awesome deals on super products. Great email communication. What more can you ask for?
Thank you Kevin

 I would shop here again

Never received a confirmation neither correct tracking information con my order. All the information was gathered by calling them and asking for it. 800 number doesn't work form Puerto Rico so I needed to call the normal number.

 I would not shop here again

Horrible Experience!
Ordered a printer. Called two weeks later when I hadn't seen it delivered. Apparently, I ordered a discontinued item. I replaced the order with another printer. For my trouble, they gave me 2nd day delivery. Another week later, it still had not come. Upon talking with customer service, the order had not been filled. I had been charged for the new printer, and the old order was not cancelled nor refunded. My third call to customer service also secured a 2nd day delivery, no break on price. My printer has now arrived, after 4 days. They had my email and phone number with the orders, but yet did not contact me when there was a problem.

I will not buy from them again.

 I would not shop here again

Their products are OK, but their customer service level and handling process are very poor.

I ordered a USB flash memory from them (Confirmed with their email), paid express process since I need them urgently. End up receiving the wrong item (A Toner cartridge for a Dell printer). Called and emailed them and they claim it will take 3-5 days to get a RMA and return instructions to me. After 5 days without hearing anything from them, I called again and they said it will take 7 business days to get the return instruction - Just the return instruction and an RMA# for 7 days? Now we are talking about services. When I asked if they can ship the item I ordered, they said NO and need to wait until I get the RMA# and ship the wrong item back and when they receive it and inspect it (Who know how long that will take) then they can either credit me back or ship the item I ordered (Hopefully it will not be more than a month for something I ordered with express process).

 I would not shop here again

Ordered a Fibre channel bridge on a Friday and it
didnt ship until the next Wed. Too slow. Most
vendors ship same day or next these days. I also
found the attempt to add "2.99" to expedite my
order filling was insulting.

Blech.


 I would not shop here again

Delivery speed was slow, due to an item being backordered. This wasn't displayed until AFTER I ordered and went to view the status of my order. Then, once I received the item, it was defective. I tried calling the customer service number, but it took too long for them to answer so I had to hang up. Then I tried emailing but got no response. I finally contacted customer service in another email and am waiting for them to tell me what actions to take since I need the item SOON for a birthday gift.

 I would not shop here again