Overstock.com
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Terrible service - NEVER BUY ANYTHING EXPENSIVE HERE
A review by gorap written on Dec 17, 2011
Full review
Terrible service - NEVER BUY ANYTHING EXPENSIVE HERE
I bought a Dyson vacuum for nearly $600. It arrived, we assembled it, we tried it and did not find it met our needs - not maneuverable enough to easily get around and under furniture. I went online to see what my return options were. I started a chat session with customer service. They said it was returnable, then I asked if I would get a full refund. They were't sure, so I waited while the person checked. The answer was maybe/maybe not. When it arrived at the warehouse, they would decide if I could have a refund and if so how much. I asked what the amount would likely be, and they had no idea. I asked if I can decide to accept the refund or request they return the vacuum, and they said no, whatever the refund is, that is what I get. I said, I just bought this vacuum, it has been assembled and used once, if I return it, you are telling me they can refund $1 and I have no recourse, and the agent said that was correct!
In other words, OVERSTOCK.COM is a BUYER BEWARE vendor. The only returns they accept are within 30 days of purchase for an unopened item. When I bought this vacuum from them, Macy's had the same item for about $10 more. I should have purchased from a reputable trusted vendor. STAY AWAY from OVERSTOCK.COM!"