Popeil Family Store.com

Easy, convenient, quick.

 I would shop here again

Order was placed 3 weeks ago; have not received as yet. Received several prompts asking for verification of receipt of order. Result: EXTREMELY DISSATISFIED!

 I would not shop here again

I ordered a panini press which did NOT say back-order when I placed the order. I promptly got an email saying it was back-ordered and it would ship in on week. A week and a half later, I called the company, and they said it was still back-ordered and it would ship in another week. A week later, I called back again and this time they told me it will ship next week. All they offered was a 15% coupon off my next order. As if I'll be ordering from them again. Customer service also ignored my email. I even asked for a discount (anything really) on this order since it was back-ordered so many times and they said no. I get it that back-orders are not necessarily their fault, but they didn't even tell me about the continued delays (only the first one). I had to call and inquire. It was supposed to be a wedding gift, so now I look bad.

 I would not shop here again

they are the worse

 I would not shop here again

Easy to navigate and find what I was looking for.

 I would shop here again

The Popeil Family Story web site was easy to use. No problem finding, selecting and purchasing the product that we wanted. The appliance we purchased came with everything that was promised. Our item was packed well and arrived in perfet condition. Can't wait to give it a try !

 I would shop here again

Disappointed it was back ordered

 I would shop here again

Store was OK-but product was not what I expected-no heat shields or skewers.

 I would shop here again

Items were placed on backorder which was not noted when ordering. Overall shopping experience was fine.

 I would shop here again

Was able to locate the item quick, fill out order and came shipped as expected. Thank you.

 I would shop here again

Very Good

 I would shop here again

THE POPEIL FAMILY HAVE A EXCELLENT PRODUCT AND I WOULD RECOMMEND IT TO ANYONE TOO PURCHASE.IT WAS A PLEASURE DURING BUSINESS WITH YOU.

 I would shop here again

The item I ordered was not pictured on the site, but was the only "kneading blade" for a pasta maker (picture small, but looked like mine). It arrived and looked like a large screw, nothing like the original. When I called, no one knew what it looked like or anything about it. I was given another number to call and that person gave me a third number to call. I gave up. They said I could return it, but I wanted to try it first since another part was not available. I was disappointed that there was no picture and that "customer service" seemed to prefer to pass me on than help me. I do not plan to shop their again.

 I would shop here again

great service!

 I would shop here again

I was very pleased and will shop again.

 I would shop here again

I placed my order on 03/13/2008. I did not get the original confirmation number so i called and they finally sent it. I then waited one week. I found that UPS had lost my package. No problem, I understand these things happen. They said that three business days later they would resend my item and call me back. They did neither. I called back the following day and once again, they said my order would ship again tomorrow. I called back a day later to see if it had shipped, and they said the lady that ships my package would not be in until next week. Screw that, I am canceling my order. I hope I get my money back, if not I will have to file a dispute with the credit card company. Very disgruntled with this store.

 I would not shop here again

My experience was very good. I have not used the product yet but it looks well made.

 I would shop here again

Your website worked well. I had trouble getting to it though web searches.

 I would shop here again

Love the showtime rotisserie and all the accessories that go with it. It was our fault we had to replace the gloves due to our carelessness.

 I would shop here again

I wish there were people knowledgeable about the products available to take orders for merchandise and to answer questions over a more wide ranging time span.

 I would shop here again

This item came very quickly; but at a very high shipping cost of $90.00 because it came UPS from the US. I knew the shipping would be high; but never expected it to be this high!!!! If I could have gotten this item in my area, I would have and saved on shipping.

 I would shop here again

I ordered the cookbooks and they were delivered the day they listed on the email. Enjoyed the cookbooks!

 I would shop here again

Great product! I will be ordering from this company again!

 I would shop here again

Great service and price.

 I would shop here again

Good Products and good service

 I would shop here again

I just ordered the products online, so I did not need to mail anthing or make any phone calls. Thankyou

 I would shop here again

It was easy and it arrived on time.

 I would shop here again

i have not received this order yet due to delays

 I would shop here again

Unfortunately items were not promptly available. ORder was cancelled by myself and will try again in future.

 I would shop here again

Fast, easy, and pleasant service. Got the product very quickly. I will definetly use them again.

 I would shop here again

Great service. Horrible shipping charges.

 I would shop here again

I ordered my product on 12/29/07 I was having a dinner party on the 01/16/08 and I thought I had enough time to receive this product. I also purchased 2 day delivery to make sure I had it in time. When the product didn't arrive I called customer service and the woman I spoke with said that the merchant close the warehouse for 2 weeks and I should be receiving it after the 01/07/08. The week of 01/07/08 I still haven't received it I got credit for the 2 day shipping fee and after 01/16/08 I called again to see what the delay was and she said that this was on back order. I cancelled my order I a so displease with this company when I purchase it in the beginning I was never told that the warehouse was on vacation I was told that I was going to receive this within 2 days I ended up with the Forman Rotisserie and I'm very happy with it.

 I would not shop here again

still waiting since the 22nd of December. guess i may cancel order on saturday. Will never buy any thing from this company again and plan on telling all my friends to do the same thing.

 I would not shop here again

I was charged over $66.00 by the shipper on my visa for shipping charges. When the merchandise arrived at my house by U.P.S. I was told I had to pay another $39.00 for freight or the order would not be delivered. I do not understand why I was 1. charged double for freight by the shipper and 2. why did i Have to pay freight twice. It seems to me that the shipper was making a profit on the freight charges as well as the merchandise. Not acceptable.

 I would not shop here again

Never disappointed and do not ever expect to be

 I would shop here again

Great products! Just wish you offered a steak knife set to complement the full knife set.

 I would shop here again

great response

 I would shop here again

I ordered almost all the pasta machine parts listed because I didn't know which one was the one that I was needing because the website did not contain any adequate description or photo of the parts...and none of the parts I received (which arrived very quickly) were the correct part so my pasta machine is still broken. This web order followed a similar experience calling by phone to customer service with my describing the part and them sending me the wrong part. I think I'm going to give up now trying to buy the broken part for this machine but I wish they would at least put an image or a proper description of parts on their website. I love the pasta machine and actually want to use it again.

 I would shop here again

it was OK

 I would shop here again

I thought the website was very informative on the "set it and forget it" rotisserie options. I was replacing a compact version I had and loved for years with a larger one, primarily for my husband who is the meat cooking master in the family.The website gave a good comparison of all the available choices, and, they were having a sale on some of the units. I thought the comparison chart was very valuable. I will shop at this site in the future, and probably look to see what other types of products the website sells.

 I would shop here again