Online SupplyStore

Full review
I ordered two color laser toner cartridges, which arrived in a timely manner. However, BOTH of them were leaking toner powder. I called on the same day I received them-had to leave a message-to get a Return Authorization Number to return them for a refund. After several calls, I finally spoke with someone. She assured me that I could return them for a full refund, with return shipping paid by the company. She also said that a UPS driver would come to my home with a return label, and pick up the box. This was completely untrue. I have not been able to speak with anyone by phone since then. I have sent many emails, and have gotten one person, Katie, to respond. I still have not received an RMA number (Return Merchandise Authorization), and I cannot return them for a refund without it. Now that it's been over 30 days, I received this comment from Katie by email: "I am sorry but the 20% restocking fee applies. And these will be tested when they come in to see if they are defective. We do not believe they are this is one of our best selling items and we do not get many returns on these but when we do it was only 1 not both." (This is a "cut & paste" from the actual email I received). Be warned! This company had the lowest price for these toners, but as they say, "you get what you pay for." Lesson learned.