A review by
vodal73 written on Jan 6, 2009
Full review
12/24/08: I will NEVER order from them again! I ordered an item to be delivered as a Christmas gift for someone. On their website, it said the item was in stock & usually ships within 24 hours. They didn't ship the item until 9 days later (3 days before Christmas). I contacted customer service twice (Don't even bother trying to call their number - you get their answering machine each and every time! The only times I could get a "live" person were via online chat), concerned about the delay, and they told me not to worry - they're behind schedule, but will upgrade all packages to make sure they're all delivered before Christmas. I checked FedEx tracking, and the package won't be delivered until Dec. 30! I contacted customer service again, and they told me they decided to ship it by FedEx Ground because of the weight (14 lbs). And all they could say was, "We are a small company and have been overwhelmed... we are being stretched to the max here." VERY FRUSTRATED & DISAPPOINTED!!!
1/6/09 Update: My nephew received his Christmas gift (Wii Fit) on Dec. 30. However, OEL packaged it in a used printer box, padded by used Priority Mail boxes with people's names & addresses still on the boxes - how ghetto is that! Yes, indeed they are a small company - they can't even afford to use new boxes with real packaging material!
The reason why I decided to go with this company is because on their website, it says that they're a CNET certified store. After my bad experience with OEL, I contacted CNET.com, and it turns out OEL is illegally using the CNET certified log - CNET has sent a Cease & Desist to OEL! BUYER BEWARE!!!