One Way Furniture

The TV stand is not really a TV stand. It has no predrilled holes in the back for wires so how can you put a dvr or dvd player in it? I have since seen it elsewhere described as a storage unit which is more appropriate. it was a waste of money. The pantry was impossible to put together without major help. Terrible instructions whch did not go along with the type of hinges sent. I have shopped with you before and never had this experience.

 I would shop here again

Excellent

 I would shop here again

The packaging of the assembled chairs was not adequate causing both the original and replacement shipments to have damage. I was informed by email of estimated shipping dates and that I should be present to receive them however neither shipment came when it was predicted and I was not here to receive the orders. After I received the first damaged chairs I received two emails from oneway furniture telling me to dispose of the chairs and replacements would be sent, only to later receive a call from customer service Ms Collado that the manufacturer would refund me 100 dollars if I kept the damaged chairs. I paid 175 dollars per chair and had four damaged chairs so 100 dollars was not an acceptable offerl. When I explained that to Ms Collado she became short with me and hung up. I had a more positive customer service experience with Ms. Adrienne Bubbins as we worked through the delivery of the second set of chairs. Unfortunately as mentioned two of these were also damaged. These chairs would survive shipping if they were properly packed to begin with. All of the damage was avoidable had the packers surrounded the chairs with sufficient packing material. The chairs are beautiful but I was very frustrated with the whole process.

 I would not shop here again

nice merchandise

 I would shop here again

My shipment came in two boxes, the wrong bottom (legs) was sent. The order was delivered 11/19/09, it's 11/30/09 and I still have the two large boxes sitting in my house. the Pay Pal bill was paid on my charge and I don't have anything to show for it. I'm out 219 dollars and am very upset! What can be done about this. Is someone going to read this comment?

 I would not shop here again

Smooth and easy.

 I would shop here again

Voicemail instead of live customer service, but the transaction went smoothely.

 I would shop here again

I was surprised that my matress set arrived before the frame and headboard, but everything turned out to be OK. My biggest concern was that I receive it all by Thanksgiving, and I did, so that was the best part. Terry Stevens in Tech Support was great, very helpful. The guys who delivered the matress set, were very nice, and polite. They guy who delivered the frame and headboard was supposed to call me, and let me know when he would be here, so I could meet him. Instead, I came home from work, at the end of the day, to find them left on my porch. I was surprised that he just left them there, but I had them in time for Thanksgiving, and that's all that mattered. Thanks again. B. Pyne

 I would shop here again

keep up the good work ..

 I would shop here again

I ordered a sofa on September 12, 2009.  The sofa cost $729.00, great, it was exactly what we wanted.  I received a ship date of 10/26/2009.  After tracking my order status close to the ship date, I noticed it now said ship date November   Read full review...

 I would not shop here again

The only issue I ran into was with the delivery service they used - Kingdom Express. The first person called to schedule a drop off and left a message I could barely understand and then never picked up when I tried to call back. Their voicemail was just some weird rap music like I was calling someone's personal cell phone. I called Oneway furniture and they had Kingomd Express send a new person to drop off the bed the next day and he was very nice and helpful - Victor.

 I would shop here again

Overall excellent product and service

 I would shop here again

The company charged my debit card TWICE for my purchase, causing me to overdraft for the first time in 10 years, and making me transfer additional unnecessary funds from savings, costing me interest. A message left for customer service to please immediately remove the 2nd charge went unanswered. However, the 2nd hold on the charge expired a few days later.

 I would not shop here again

Well as you probably are aware this is actually my second survey about my recent purchase and I still feel the same about it (disappointed) because I believed on your "90 day price guaratee" and I found same item at Kmart on 83rd ave and Mcdowell in Phoenix AZ close to where I reside for only $19.99 and I pay One Way Furniture $79.00 do you thing I have a reason to be upset?

 I would not shop here again

excellent

 I would shop here again

This is my second purchase. The quality of the products are excellent. Not cheesy or cheap looking. Receipt make take about a month, but it is worth it. I expect that and allow for delivery. This was an online purchase, therefore, I never spoke with anyone. I received updates by email, which is good enough for me. My first order was a bookcase. If I should need another piece of furniture, I will use One Way Furniture.

 I would shop here again

Probably the worst online buying experience ever! Ordered a Lumisource Lamp w/ Free shipping. I received the lamp finally with missing pieces. I called them right up, hard to get someone on the phone. I told them the problem & they said they would   Read full review...

 I would not shop here again

excellent

 I would shop here again

Ordered one table and they sent an email that it was no longer available and they gave us 5% off if we found something else we wanted. We found another table, applied the code they gave us and the discount was applied as they said it would be. The table arrived looking just as good as their on line photo. Very happy with all out dealings with them

 I would shop here again

Only two suggestions: 1. The delivery service did not call ahead as agreed. It was pure luck that anyone was at the office to let him in. 2. "Some assembly required" in one hour was a joke. My husband is a retired air line pilot and very mechanical. It took him 4 hours on Saturday and 3 more hours on Sunday!! 3. I did not notice that there were no drawers on the photo. 4. Other than that it looks great and I bought 3 baskets. Thanks, Leila

 I would shop here again

We ordered a wrong size desk and are having a problem securing a RMA (Return Material Authorization). So it is making the return difficult. I seem to get a different person each time I send email or phone. The replacement (correct size) desk should be arriving today. Please send a follow-up survey so I can accurately describe this recent purchase. csintz@comcast.net

 I would shop here again

On time and with quality.

 I would shop here again

good company

 I would shop here again

Very pleasant

 I would shop here again

I researched for a product i saw in another's catalog. I felt their price and shipping could be beat. I found the same item at One Way Furniture for less. I ordered on line so I did not speak to anyone, however email corespondance was great! I will look to them again when I am looking to purcahse more furniture.

 I would shop here again

Overall - satisfactory

 I would shop here again

Found them online. They had what we wanted and we are happy with the product. What more could you ask for?

 I would shop here again

I have been looking for a headboard for a few months and I saw this one and purchased it. It was better than I expected. The pictures were so clear that it matches my bedroom set to a T. Love it and thank you.

 I would shop here again

I received my order more quickly than I expected -- excellent. I discovered when assembling the fireplace that the mantle piece was damaged in shipment. I called and your associate was absolutely wonderful. I received the replacement part 2 days later -- much sooner than I expected!! The fireplace itself is far better than I expected it would be. I am very pleased with both the product and the service I received. I wish all of my purchasing experiences could be this satisfying!

 I would shop here again

I've ordered twice and both times the merchandise, price and deliverery time were great.

 I would shop here again

I will never buy from this company again.  I bought a barstool and was authorized a return  without restocking fees because I purchased a larger order.  This fiasco started in November 2008 and still is unresolved.  I will make a very, very long story short.  Ms. B in an attempt to help me save money on the return shipping costs arranged to have the merchandise returned at their cost but the shipment was never picked up because she had put down our prior address and then when the address was updated the merchandise was never picked up.  This would have been a $60. savings to me but instead I had to pay $115. to ship back the product and then when the credit was finally processed I was charged a shipping charge to date has never been returned to me.  She has not taken any of my calls for at least 6 months and I am very frustrated to say the least.  At this point, I just want to protect others from having to go through what I've been through.  This should have been an easy return and I am taken back by the customer service I have received.

 I would not shop here again

We will never again order anything from this company. To begin with it took us several attempts to get the website to take our credit card number which caused us to repeatedly retype all of our information. When we finally got the order to take we made a typo on our phone number. This led to the shipper being unable to contact us to deliver the order. We then received an email from One Way Furniture stating that the shipping company was having trouble contacting us and that we would start incurring storage fees. Unfortunately, you can not contact a live person on the company phone number--you can only leave a message. By the time we finally spoke to a person from One Way we were told that the order had been returned (instead of stored)and that we would need to either pay an extra $90 for shipping or a 15% restocking fee. After I reluctantly agreed to pay the shipping, it took another two weeks and numerous calls directly to the shipper to get the order delivered. After the order finally arrived (several weeks after we ordered it), the table was missing several screws that we replaced at Home Depot because we did not want to deal with this company any more. Additionally, the padding on the chairs is made of cheap foam that I anticipate will not hold up. Bottom Line - I am buying from a local furniture store from here on out.

 I would not shop here again

I was very pleased with the service. After ordering from another company, who had no trouble immediately charging my credit card, but then called me two weeks later to say they not only had not shipped my order but were out of the chairs. I canceled the order and found OneWay. My order was shipped within days and I received exactly a week after I placed the order. I couldn't be happier!

 I would shop here again

Very pleased. I had no issues with ordering or receiving the order, however when the desk arrived one had a piece broken and the drawers do not fit together perfectly. Overall though I am very very pleased with my purchase and would definitely make it again if I had to go back.

 I would shop here again

good experience

 I would shop here again

Found the merchandise just as advertised. Very pleased.

 I would shop here again

Fast shipping. Product arrived in great condition. No problems at all.

 I would shop here again

Do not buy from OneWayFurniture!  Our nightmare still continues with them!  I ordered a desk for my daughter.  Their ad said it was on sale with the hutch.  When the shipment came, it was just the hutch.  I asked for them to have   Read full review...

 I would not shop here again

The day that I shopped, the headboard I was looking for was on sale for a really good price, so I put it in my shopping cart. I couldn't make the purchase then. I went back a week later for the same item and the price had gone up. I looked in my shopping cart and it was still available at the sale price. I bought it right away! The shipping was amazingly fast and I had my new bed right away!!! Thank you!

 I would shop here again

I find your return policy unacceptable. Terrible customer service with returns. Awful return policy.

 I would not shop here again