One Way Furniture

awesome experience. I love shopping at one way furniture and will be back.

 I would shop here again

Great selection, good pricing. Additional shipping options would be a nice improvement. The product I recieved was very nice and fairly high quality.

 I would shop here again

I received a full/queen size headboard instead of a king size headboard. I tried calling One Way Furniture and got a recording that told me to leave my name and number and within 24 hours a representative would call me. No one called. I tried email and got a response but when I did not receive an answer I checked the status and it said closed on the status. Again I had to email because no one answered the phone call. I got a reply that said I did get the correct product. I finally got someone on the phone after several tries and was told that is what I ordered so the only thing I could do is return the merchandise with the expense of shipping and if I didn't reorder there would be a restocking fee also. I don't know how the mistake was made but I was not satisfied with the response from One Way Furniture.

 I would not shop here again

I ordered my walnut armoire on the 2nd of Dec. and have have repeatedly contacted the company and have gotten an answering machine. The shipment according to the website stated delivery in 3-5 days. Although, I did talk to two different sales representatives on two different occasions with the response "We will check on your order and call you right back." Representatives did not call me back. I filed a ticket to see where my package was and they completed the ticket and gave me a tracking number with FEDEX. When I called FEDEX to see where my package was they told me that a shipment tag had been issued but no package was shipped yet. I again tried to call the company, only getting a recording referring me back to the website. On Dec. 21st I again tried calling the company and a woman told me she would check on my order and call me right back, she never did. I then called FEDEX again to check to see if my package was enroute. They told me nothing had been shipped. According to my credit card company my purchase was charged on Dec. 7th. At this point, I filed a default against One Way Furniture with my credit card company. I find that this company has very poor customer service and this is unacceptable. I WILL NOT in the future purchase anything from this company.

 I would not shop here again

good

 I would shop here again

This was a positive buying experience

 I would shop here again

I have already sent a review. But to repeat: I ordered two FULL SIZE headboards (as stated in the description) and received FULL/QUEEN SIZE which look terrible on the bed as the sides stick out at least three inches.

 I would shop here again

My purchase through One Way Furniture was excellent. I thought I got a good buy for what I thought was decent furniture (organizers), however, you get what you pay for...the quality is very poor. Guess next time I'll buy from a store that has better quality. Not really One Way Furniture's fault -- mine.

 I would shop here again

they had THE best price, no tax, and free shipping. quick delivery , too. thanks

 I would shop here again

The TV stand is not really a TV stand. It has no predrilled holes in the back for wires so how can you put a dvr or dvd player in it? I have since seen it elsewhere described as a storage unit which is more appropriate. it was a waste of money. The pantry was impossible to put together without major help. Terrible instructions whch did not go along with the type of hinges sent. I have shopped with you before and never had this experience.

 I would shop here again

Had what I wanted on line, easy to order, well packed, arrived undamaged, right on time from Fed X.

 I would shop here again

I ordered this product on October 30 and as of this date (Dec. 10) I still have not received it nor am I being told when I might expect it. The shipping date keeps changing. I will not order from One Way Furniture ever again.

 I would not shop here again

Excellent

 I would shop here again

The packaging of the assembled chairs was not adequate causing both the original and replacement shipments to have damage. I was informed by email of estimated shipping dates and that I should be present to receive them however neither shipment came when it was predicted and I was not here to receive the orders. After I received the first damaged chairs I received two emails from oneway furniture telling me to dispose of the chairs and replacements would be sent, only to later receive a call from customer service Ms Collado that the manufacturer would refund me 100 dollars if I kept the damaged chairs. I paid 175 dollars per chair and had four damaged chairs so 100 dollars was not an acceptable offerl. When I explained that to Ms Collado she became short with me and hung up. I had a more positive customer service experience with Ms. Adrienne Bubbins as we worked through the delivery of the second set of chairs. Unfortunately as mentioned two of these were also damaged. These chairs would survive shipping if they were properly packed to begin with. All of the damage was avoidable had the packers surrounded the chairs with sufficient packing material. The chairs are beautiful but I was very frustrated with the whole process.

 I would not shop here again

nice merchandise

 I would shop here again

My shipment came in two boxes, the wrong bottom (legs) was sent. The order was delivered 11/19/09, it's 11/30/09 and I still have the two large boxes sitting in my house. the Pay Pal bill was paid on my charge and I don't have anything to show for it. I'm out 219 dollars and am very upset! What can be done about this. Is someone going to read this comment?

 I would not shop here again

Smooth and easy.

 I would shop here again

Voicemail instead of live customer service, but the transaction went smoothely.

 I would shop here again

I was surprised that my matress set arrived before the frame and headboard, but everything turned out to be OK. My biggest concern was that I receive it all by Thanksgiving, and I did, so that was the best part. Terry Stevens in Tech Support was great, very helpful. The guys who delivered the matress set, were very nice, and polite. They guy who delivered the frame and headboard was supposed to call me, and let me know when he would be here, so I could meet him. Instead, I came home from work, at the end of the day, to find them left on my porch. I was surprised that he just left them there, but I had them in time for Thanksgiving, and that's all that mattered. Thanks again. B. Pyne

 I would shop here again

keep up the good work ..

 I would shop here again

I ordered a sofa on September 12, 2009.  The sofa cost $729.00, great, it was exactly what we wanted.  I received a ship date of 10/26/2009.  After tracking my order status close to the ship date, I noticed it now said ship date November   Read full review...

 I would not shop here again

The only issue I ran into was with the delivery service they used - Kingdom Express. The first person called to schedule a drop off and left a message I could barely understand and then never picked up when I tried to call back. Their voicemail was just some weird rap music like I was calling someone's personal cell phone. I called Oneway furniture and they had Kingomd Express send a new person to drop off the bed the next day and he was very nice and helpful - Victor.

 I would shop here again

Overall excellent product and service

 I would shop here again

The company charged my debit card TWICE for my purchase, causing me to overdraft for the first time in 10 years, and making me transfer additional unnecessary funds from savings, costing me interest. A message left for customer service to please immediately remove the 2nd charge went unanswered. However, the 2nd hold on the charge expired a few days later.

 I would not shop here again

Well as you probably are aware this is actually my second survey about my recent purchase and I still feel the same about it (disappointed) because I believed on your "90 day price guaratee" and I found same item at Kmart on 83rd ave and Mcdowell in Phoenix AZ close to where I reside for only $19.99 and I pay One Way Furniture $79.00 do you thing I have a reason to be upset?

 I would not shop here again

excellent

 I would shop here again

This is my second purchase. The quality of the products are excellent. Not cheesy or cheap looking. Receipt make take about a month, but it is worth it. I expect that and allow for delivery. This was an online purchase, therefore, I never spoke with anyone. I received updates by email, which is good enough for me. My first order was a bookcase. If I should need another piece of furniture, I will use One Way Furniture.

 I would shop here again

Probably the worst online buying experience ever! Ordered a Lumisource Lamp w/ Free shipping. I received the lamp finally with missing pieces. I called them right up, hard to get someone on the phone. I told them the problem & they said they would   Read full review...

 I would not shop here again

excellent

 I would shop here again

Ordered one table and they sent an email that it was no longer available and they gave us 5% off if we found something else we wanted. We found another table, applied the code they gave us and the discount was applied as they said it would be. The table arrived looking just as good as their on line photo. Very happy with all out dealings with them

 I would shop here again

Only two suggestions: 1. The delivery service did not call ahead as agreed. It was pure luck that anyone was at the office to let him in. 2. "Some assembly required" in one hour was a joke. My husband is a retired air line pilot and very mechanical. It took him 4 hours on Saturday and 3 more hours on Sunday!! 3. I did not notice that there were no drawers on the photo. 4. Other than that it looks great and I bought 3 baskets. Thanks, Leila

 I would shop here again

We ordered a wrong size desk and are having a problem securing a RMA (Return Material Authorization). So it is making the return difficult. I seem to get a different person each time I send email or phone. The replacement (correct size) desk should be arriving today. Please send a follow-up survey so I can accurately describe this recent purchase. csintz@comcast.net

 I would shop here again

On time and with quality.

 I would shop here again

good company

 I would shop here again

Very pleasant

 I would shop here again

I researched for a product i saw in another's catalog. I felt their price and shipping could be beat. I found the same item at One Way Furniture for less. I ordered on line so I did not speak to anyone, however email corespondance was great! I will look to them again when I am looking to purcahse more furniture.

 I would shop here again

Overall - satisfactory

 I would shop here again

Found them online. They had what we wanted and we are happy with the product. What more could you ask for?

 I would shop here again

I have been looking for a headboard for a few months and I saw this one and purchased it. It was better than I expected. The pictures were so clear that it matches my bedroom set to a T. Love it and thank you.

 I would shop here again

I received my order more quickly than I expected -- excellent. I discovered when assembling the fireplace that the mantle piece was damaged in shipment. I called and your associate was absolutely wonderful. I received the replacement part 2 days later -- much sooner than I expected!! The fireplace itself is far better than I expected it would be. I am very pleased with both the product and the service I received. I wish all of my purchasing experiences could be this satisfying!

 I would shop here again