One Way Furniture

Overall I am pleased with the purchase of the two Prepac nightstands, the 5 drawer chest and the 6 drawer dresser. For knock-down furniture, these are better than most. The instructions were way above average, excellent drawings and easy to follow. The one exception is the left and right sides of all the units are not marked and the pictures in the instructions fail to clearly identify the difference. This caused several of the pieces to have to be disassembled and reassembled as I had left and right installed incorrectly. Structurally, the furniture is very sound and very heavy. The drawers are a bit of an issue. The plywood sides had fit issues as holes were a little off center. The cardboard drawer bottoms could have been a little better material and the side slides are a little disappointing. Drawer slides need to be upgraded to a better quality drawer slide. When completed the units look beautiful. I am a little concerned about the finish. It is very thin paper-like finish adhesively applied to the MDF boards. I'm concerned about the finish's durability. It is very easy to scratch.

 I would shop here again

Great customer service. The product color I wanted was not availiable , but their customer service person reached out to me via phone, suggested a suitable alternative, and delivered the alternative item timely

 I would shop here again

All has been handled online and the furniture arrived ahead of the projected delievry day in good shape.

 I would shop here again

Excellent product, excellent price, arrived as promised and in great condition! I'll shop One Way Furniture in the future if I have a need for merchandise they sell!

 I would shop here again

very professional service. very pleased.

 I would shop here again

It was easy and accurate. I was missing a piece from a sealed bag but when I called the merchant, the piece was quickly sent to me without any hassle. I will use the One Way Furniture site again.

 I would shop here again

I did everything on-line and had not problems. I was surprised to receive the merchandise as quickly as I did. I was not expecting it that fast...so of course I wasn't ready. :o)

 I would shop here again

very pleasant

 I would shop here again

The products were described perfectly. The rugs are what I paid for and expected.

 I would shop here again

One Way Furniture has a system for scamming you out of your money. I ordered a metal bed frame online. It was not delivered when promised and I had to wait weeks before it arrived. Customer service kept saying a few more days each time I called which   Read full review...

 I would not shop here again

We had no problems. Web site was clear and easy to follow. We are very pleased with our purchase.

 I would shop here again

I have not been in contact with this copany because I ordered on-line. I received an e-mail that my stools would be shipped around June 5. Since I ordered them in mid May, I find this very unacceptable since the site said they were in stock. There was no way to respond to the e-mail. Hopefully, if they ever do arrive, i will be happy with them.

 I would not shop here again

The furniture is great and the staff at one way were very helpful. The delivery time was longer than I would like...almost 4 weeks to get my furniture. Other than that I would buy again.

 I would shop here again

Website was satisfactorily informative, the merchandise was as advertised, the product arrived on time and in good condition, and shipping was free. Nobody could ask for more.

 I would shop here again

I ordered a bombe chest and it was on backorder. Knowing that it was on backorder, they still went ahead and charged my card. I then changed the order to a bombe chest that was in stock. For 3 days they had me going back and forth to tell me when it would ship. THEY NEVER GAVE ME AN ANSWER! I then proceeded to cancel that and as I write this email they are still giving me a very hard time about the cancellation and the crediting of my AMEX! I am writing this to you in the hope that you can do something. I have also opened up a disputed charge investigation with American Express. By the way, I bought the SAME PIECE OF FURNITURE FROM furniturebuzz.com for 150 dolars LESS and it has already shipped. I bought it YESTERDAY!! Thank you so much! Elizabeth Iliakostas

 I would not shop here again

Excellent service and quality

 I would shop here again

It was fast and easy

 I would shop here again

customer service was very helpful when shipping was delayed. i had a little difficulty contacting them initially but in the end they were great

 I would shop here again

Shopping would imply not just giving all your credit card details and receiving a confirmation of PO; delivering the goods would eventually make a huge difference. No news, no follow ups ever received. Current shopping experience = major waste of my time! Bruno Petozzi cell 514 245 7068

 I would not shop here again

product arrived before scheduled time and is very good quality

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Great

 I would shop here again

Excellent, on time and no problems verry good shopping experance

 I would shop here again

One Way Furniture was fine, this survey, however, is terrible. The answers either don't fit the question -- the answers to "How quickly did you receive your order?" are especially off-topic in that they don't relate to speed of delivery -- and almost assumes that there was some kind of delay or error. Too many of the other questions don't at all relate to the order process I experienced with One Way Furniture. These "one size fits all" online surveys are all too often useless. I frankly don't even know why businesses bother with them.

 I would shop here again

Except for the fact that I could not track my purchase, it was excellent. The product arrived in good condition and as shown online.

 I would shop here again

In tracking my delivery I found out the table was broken at the distro. Difficult to contact for replacement and confusion in actual replacement. Took 2 weeks until order was finally received.

 I would shop here again

I got what I ordered on time, without damage.

 I would shop here again

I absolulety do not have time to put the bed together If I would known the fold out chair required so much assembly, I would not have purchased the bed.Very disappointed,still dont have use of bed chair

 I would not shop here again

Excellent Vendor ,I will buy from them again !! ......Looking for (2) Nightstands now .

 I would shop here again

Ordered lamp. It arrived on time. Assembly required --- easy. Came in excellent condition.

 I would shop here again

Excellent quality, wrapped and shipped properly to prevent breakage, fantastic price. The mirror is beautiful.

 I would shop here again