One Way Furniture

This may be the single worst buying experience of my life! I ordered a reclining love seat on December 24 that arrived damaged on January 12. The frame was bent, the foot rests did not lock unless I stood up and pushed them with my hand, and one side tilted forward nearly dumping me on the floor when I tried to sit on it. I immediately reported the problems to oneway and now, a month later I still do not have a resolution from them. They have lied to me several times and misrepresented themselves and what they were doing to resolve the issue. For example, they told me I would have a replacement by February 8th at the latest. It is now February 10th and I just found out it has not even been shipped yet. They promised "white glove delivery" and sent a shipping company that had no experience moving furniture with a single man who was unable to maneuver it through the door and required my assistance to get it into my house. So many more problems I can't even begin to go into them. Stay away from this company.

 I would not shop here again

I ordered  a 36" dining table set on Friday, Jan 20. I received confirmation of shipping on Monday, Jan 23 and received the first carton on Wed. Jan 25. Because I had not received the other 2 cartons in the order and didn't have separate tracking numbers for them, I called customer service. It took a few minutes on hold, but I spoke to a customer representative who was able to quickly get the information for me. The remaining 2 cartons arrived the next day. The dining set was well-packaged, undamaged and complete. I assembly the table and charis and it looks great.

I have read some negative reviews regarding delivery and customer service, but my experience was excellent with timely delivery and repsonsive customer service. I would order from them again.

 I would shop here again

I complete my shopping online and the experience was easy and efficient.

 I would shop here again

The chair was nice. The shipping time was great. The condition of the box when it came looked like someone played football with it.

 I would shop here again

Good transaction. Only problem was a slightly delayed shipping.

 I would shop here again

Purchase done on line, all was good.

 I would shop here again

Received merchandise in good condition, but seemed like it took awhile to receive it.

 I would shop here again

Had not rec'd word of shipping, so used online customer swervice chat at merchants website. CSR could not verify how or when shipment would leave for almost 10 minutes. Finally got name of freight company, which she spelled wrong so i could not find a website for them. got a correct website and calledthem. they were able to tell me which in state freight company would handle it which led me to local freight company. we are very rural and i was concerned about delivery being done by an out of state company that would get lost.

 I would shop here again

was to receive call from shipper to accept delivery -never happened. was home all day, came out of garage & box was just dropped on ground. corners smashed & gouges on sides of box. corners of vanity top crushed. asked to lower price & keep. hubby was furniture repair tech. they want to have us re-install vanity top & keep the trash. wouldn't buy the last light bulb on earth from them.

 I would not shop here again

a piece of furniture my daughter purchased has not lived up to the manufacture description. both the manufacturer and distributer, onewayfurniture, deny accountability. No one with this company is willing to help or resolve the problem. DO NOT do business with this company.

 I would not shop here again

I purchased a white, sturdy storage / toy box from One Way Furniture. This product was delivered more quickly than expected. (I was very pleased by that.) The description in "Specifications" was perfect. Although I needed an outside party (my son) to move this item to the correct room (still in the shipping box), and I had to have it assemble by my son, all went well. I absolutely LOVE tis product. Presently I have the matching desk and side table (all in white - all being used in "small office/den".) I will definitely consider this company when adding new furnitue to my home. Yes, I will recommend to others.

 I would shop here again

great service and product

 I would shop here again

the vanity is beautiful and arrived in excellent condition

 I would shop here again

the beds could have come parcel post and I would have saved money. Wish I'd know ahead of time if they were mailable...

 I would shop here again

I found the site through Google images, just wanted to find a table quickly. This was perfect for my needs and at $69, a great price. I put it together myself but it wasn't difficult. I didn't have any intereaction with staff and there was no rebate involved.

 I would shop here again

The hutch wasn't damaged but it did have some paint that was scraped due to the corner of the packaging was torn up. The packaging should have been better. The backing provided with the hutch was simply white cardboard. We replaced it with some wood.

 I would shop here again

We purchased a Powell rustic wood TV stand listed at over 500 dollars supposedly on sale for 359. Once assembled it was clear the quality of the product was incredibly poor. The wood had a foul odor, pieces provided no proper fit, wood was warped and crooked and now together with all screws as tight as possbile, the stand is unstable and sits crooked. It looks like a cheap piece of junk you would expect to buy for 89.00 dollars at a discount store. On a scale of 1 to 10 I would give this product a minus 10. The return policy of one way furniture is not user friendly. There is an old saying that is oh so true....."Judge a company by its return policy." I have learned a hard but valuable lesson. To summarize:

1. Poor Fit
2. Unstable
3. Foul Odor
4. Warped
5. Crooked
6. Poor look
7. Incredibly poor value
8. Infuriating return policy
9. Complain and get the run around
10. DO NOT BUY FROM ONE WAY FURNITURE

 I would not shop here again

The on-line shopping experience was easy and fast. Unfortunately there is a four month delay before shipping the console table I selected. It's very frustrating.

 I would shop here again

I've bought several items over the past year and have had nothing but great service from this company. The furniture has always arrived in perfect condition and has always met my expectations.

 I would shop here again

The item was better quality than expected. I didn't realize I had to put it together and was concerned about that. It did go together very well and it appears to be solid.

 I would shop here again

we realy enjoy this item and wish we had purched it a long time ago

 I would shop here again

honest and timely.

 I would shop here again

There were no glitches of any kind. I ordered my purchase on 8/12/ll and on the same day received an estimate date of shipment. That date was right on target. I received an e-mail 8/15 that it had been shiped and was very happy with the time frame. It came in great condition and have all my videos loaded on it. Now my videos are organized and it takes up a very small space and revolves. A very handy item!

 I would shop here again

excellent pricing

 I would shop here again

Efficient,easy. Product arrived very quickly. Good.

 I would shop here again

Excellent service. Good product.

 I would shop here again

#6.There was no rebate. The cabinet top and bottom arrived damaged. After a phone call to One Way Furniture the parts where re-ordered (no problem) but we have not received it yet. The shipping date is suppose to be on: 9/8/11 that is all we know so far.

 I would shop here again

Had the exact piece of furniture I was looking for and with free shipping.

 I would shop here again

It was a good experience b

 I would shop here again

Item was damaged in shipping, sent pictures on-line, no questions, another arrived in 3 days. Excellent service.

 I would shop here again

It took nearly 2 months to get the item I purchased!! I wonder if that's normal. If so, I may reconsider purchasing from this company again.

 I would shop here again

Great selection, quality and comfort, and prices. Personal attention from staff. Can't wait to shop here again!

 I would shop here again

Item was out of stock. They didn't know that until the day it was supposed to arrive. Then they said it was on backorder. Then they said my order was canceled. Poor way to run a business. They should know their inventory and what could or could not be backordered

 I would not shop here again

Product is back ordered and will not arrive until November.

 I would shop here again

Excellent product. Painted it white to hang towels on the deck at our beach condo.

 I would shop here again

I still need to call to see if they can send out the plastic footings that were broken on the metal stands. I did not even think to investigate this until I went to put the bed frame together and found 2 out of 3 brown plastic footings broken. I will try to place a call tomorrow to see if they can send out the footings. They made every effort to get the frame delivered on the day they coordinated the delivery - I appreciated that very much since I took the 1/2 afternoon off to meet with them. thank you for that!

 I would shop here again

I did not have to track the package or contact the seller - no problems at all. The package, however did not arrive undamaged. There was a large puncture hole on one flat side of the box. The delivery guy (UPS) did not stay for me to inspect the package, but when I opened it the cabinet had a hole in the side. Fortunately it was in the back of the cabinet and did not affect the looks or function at all, so I decided to let it go.

 I would shop here again

I was most impressed that the merchant had the furniture shipped professionally- that is, not through UPS or Fed Ex freight. The shipper used crates which protected the furniture. In the past I've had furniture from other vendors arrive irreparably damaged.

 I would shop here again

Very happy to deal with, First time I bought on line and was surprised how smooth it went.

 I would shop here again

My shopping experience rating is excellent. Very easy check out experience. Great pricing, easy to navigate web site. I have suggested One Way Furniture to my friends and I will continue shopping at One Way Furniture in the future.

 I would shop here again