One Way Furniture

Full review
Never again. I found a "L" shaped computer desk with file cabinet, storage cabinet and hutch. One Way Furniture offered the best price with free shipping. Three days later I happen to be in an Office type store and they have the item. It was very cheaply made and not worth the price. I tried calling to cancel but ended up emailing a cancellation notice. Within 2 hours I received a call and was told they'd "try" to get in cancelled. Four days later I received notice that that the item had been shipped along with another notice that they couldn't cancel as the item had already been shipped. I went to the shipping company website to track the order and could clearly see that the items had been shipped AFTER I cancelled. I called the shipping company and told them I was going to refuse the item at deliver, so could they just take the refusal at this time. They did (funny how I was able to stop the shipment in route, but One Way was not). Once One Way contacted me by phone that they couldn't cancel, I told them I had refused the product IN ROUTE through the shipping company. The guy seemed somewhat "ticked" and said he "hoped" I was aware of the return policy. According to their return policy "any cancelled item that is refused is subject to the full refund policy". However, I think they're going to try to stick me to the Return Policy if I had an RMA which states I am responsible for all shipping charges (both directions) and a 15% restocking fee. Can see myself contacting the better business bureau over this one. BUYERS BEWARE!!! I guess it's fine if the item is what you wanted, but if it's not....well you're screwed!!