One Step Ahead

I found no way to track the order as it was swnt USPS and they only tell you when your order has been delivered. They do not give the info. that ups gives as to where the order is on its route nor when you can expect delivery.

 I would shop here again

My order was received much earlier than expected and I so appreciate it. My twin grandsons came to see us unexpectedly over the week-end and they used them for their afternoon nap.....they loved them....made them feel "special" and Nana had a "cool" bed for them. I will be ordering some other items, now that I know the quality & service behind the sale! Thanks again, Sharon Craig

 I would shop here again

It was good, I didn't have any issues that needed to be addressed.

 I would shop here again

Have bought quite a few items from OneStepAhead. Quality of products has always been great, fast shipping. Only concern has been shipping costs. The amount charged on the invoice (and to credit card) has never matched what the website says and emailed invoice states. Sometimes has been higher, sometimes lower. Had a problem with 1 order - only 1 of 2 items in box, but invoice clearly showed both had been shipped. Phone call with Customer Service and they had second item shipped out immediately.

 I would shop here again

I routinely purchase from One Step Ahead. Not only do they have innovative products, but their customer service is efficient, responsive and professional. Delivery is consistently speedy and the product quality is uniformly high.

 I would shop here again

One Step Ahead has very innovative toys, accessories and products. However, their customer service and delivery speed leave something to be desired. When they say that it takes seven ten business days to get a product to you, expect it on day 9 or 10. When you call to ask for an update, they explained that they have no way of tracking their orders that they ship. This is true whether you order one thing, or five. But, has not stopped me from ordering products from them, I have learned to maintain a certain level of patience, or to shop somewhere else if someone else carries the product.

 I would shop here again