Office Depot

I have been trying for 14 months to get a promised rebate from a purchase from Office Depot. They have sent 3 letters saying "checks in the mail" but still no $$$$ from them. Don't do business with these people.

 I would not shop here again

Bad business practice. Same deal with me as with many others. They offered a monitor I wanted. I ordered it. I only received a confirmation email that I had ordered. Upon looking several days later I find that my order had been canceled. This was to be a birthday surprise for my husband. Imagine my surprise when I did not get any kind of cancellation notice and no present. Very unethical and dubious business practice with legal implications. DO NOT WASTE YOUR TIME! All they have done is use my email address from the order to spam me with useless advertising.

 I would not shop here again

My husband and I ordered a Sony laptop on sale from them that insured 3 day delivery. After our card was charged and we received an e-mail I thought that this would be a piece of cake. Wrong! 6 days later, my husband calls to find out where our computer   Read full review...

 I would not shop here again

$50 for free shipping and it comes each and every time on time and complete. Considering the very bad experiences I have had with other companies like West Elm and Overstock, Office Depot is the old reliable when it comes to actually delivering   Read full review...

 I would shop here again

Horrible experience. Plastic file box shows up from their warehouse not over-packed. it was broken in a number of places. Customer service folks barely speak English and have terrible time figuring out what is going on in their own systems. One product was backordered and after three weeks I called customer service to find out the product was canceled by Office Depot. The rep (who barely spoke English) asked if I wanted to reorder. I bailed out and had enough at that point.

 I would not shop here again

UNBELIEVABLE!!!! Office Depot.com has brought customer service to an all time low! I thought that maybe my horrendous experience was an exception, but after reading the reviews...they must treat all their customers as bad. If I had stock in this crappy   Read full review...

 I would not shop here again

I will never shop there again even if I have to pay twice as much somewhere else. I ordered a microwave hutch from them and am I sorry, their customer service is beyond terrible!!! The 1st time Fedex lost the package, but since The OD gave me the wrong   Read full review...

 I would not shop here again

This is the worst experience!!! I ordered an office chair which arrived in 2 days as expected... But it came damaged. I called the customer service department and they sent UPS to pick it up 2 days later. Then I was told that after they received the product they would then credit my account. OK sounds good right, NOT! I called back after a week. And then they were stating that it would be 5-10 days longer. OK, now I'm really MAD. I called back 3 weeks later, and then they had the nerve to tell me on the phone after a 5 min wait that the credit department just approved my credit and I would have to wait another 5-7 days. At that moment, I blew up... as of today, I have not received my money. PLEASE DO NOT SHOP HERE. THEY STEAL YOUR MONEY! Unbelievably poor service. They are quick to take your money, and their product back but will not give yours back! Watch Out ....

 I would not shop here again

Ordered a calculator on-line. It was advertised as having a rebate. After ordering, I printed the rebate form from the website. I mail it in with my receipts. Two months later it was rejected because the rebate was good "at Office Depot only." I assumed the www.OfficeDepot.com was Office Depot. But they refused to pay my rebate.

 I would not shop here again

This is ridiculous! Their customer service department is a joke that sends you in circles. I ordered matching office furniture at the beginning of Aug 2007. When the order was received the wrong file cabinets were sent. I called for an exchange, they   Read full review...

 I would not shop here again

I have the most negative customer experience with Office Depot online orders. I placed the original order for the student desk a month ago. It was delivered on time, however the desk was of poor quality and was damaged. I called back for the   Read full review...

 I would not shop here again

I ordered a calculator for store pick up. I received an confirmation email and went to store to find out the order was cancelled without any notice. The store manager doesn't honor the on-line order for store pickup.

 I would not shop here again

I had ordered a set of headphones that I needed as a present a few weeks in advance because the website said that it would need to be ordered. Initially, they emailed to say they had placed the order & charged my card. After 1 week, they emailed again & decided that they couldn't get the headphones. By then, they had already charged my card. I called them & they claimed that they would not charge the card, which was fixed. A month later, another charge appeared on my card for the headphones that I never received. I had to call the company again to tell them they had charged me for something I never purchased.

I was extremely disappointed in their lack of service & incompetence in dealing with a simple order that I will never again order from them.

 I would not shop here again

A TOTAL JOKE!!! I wasted an hour on the website and on their automated phone registration. The "voice recognition system" does recognize anything and there are about 20 steps! I called the store that I purchased from, and the manager was completely unhelpful and said that he had customers in store that took priority -- and that he would only be able to help if I drove to the store. Hey Office Depot: you owe me an hour you piece of crap! I'm going to throw my new office chair through your freaking store window!

 I would not shop here again

Terrible customer service policy. I purchased a VTech ia5845 cordless phone system. It proved to be defective. When I took it back to the store (within 3o days), they wouldn't take it back, saying I had to return it within 14 days.
Manufacturer also won't take it back, saying it needs to go back to the store. If you purchase through a retail store, VTech won't provide a refund.
So, I am stuck with an expensive lemon!
Think twice about purchasing from these unreputable companies. They don't stand by their products.

 I would not shop here again

Good Luck getting an Office Depot Rebate. The probability is, you are in for an adventure. And that applies to those of you who meet all the requirements!

 I would not shop here again

Absolutely horrible customer service. Managers and staff at stores have poor customer service skills, and constantly refuse to abide by corporates price matching policies. IF you're not willing to price match, THEN do NOT publish that you will. SIMPLE. Office Depot SUCKS. I've had problems constantly with them, still waiting for various rebates!

 I would not shop here again

I'm having a nightmare of an experience with Office Depot. I ordered some items online several weeks ago. Some no-doubt low paid employee put the credit card through twice, and try as I might, I can not get them to refund the money. All the customer reps can do--even 2nd level reps (whatever that means) and alleged supervisors/managers--is put in a report to the billing department, then I have to wait for a phone call. There is doubt that this ghostly billing department even exists: days have passed with no communication from them and no one has access to them or can offer a phone number where they can be reached. They admit the duplicate charge was a mistake on their part, and they hope to credit it within 7 business days, but ultimately it's not their department and I have to 'wait for a call.' Unheard of! It takes them 30 seconds to charge the card upon placement of an order, but if they screw up as they did in my case and 'steal' your money, good luck getting it back.

 I would not shop here again

Ordered a Gateway laptop online. Got a bare-minimum e-mail receipt. Few days later, got a message that was cut off at both ends but luckily included a phone number. Called it. They told me they had tried to deliver earlier that day. First I'd heard of   Read full review...

 I would not shop here again

I ordered some supplies and a small dual CD stereo system, online, recently. This was my first order from OFFICE DEPOT. At one time, OFFICE DEPOT stores were located in my area, but not anymore. I usually go to OFFICE MAX, which is located   Read full review...

 I would not shop here again

Office Depot is usually great for your standard office supplies. However, I ordered a Uniden Tru9466 (Expandable cordless 2-line phone system) and two additional handsets from their online store, and was told it would be delivered in two days (Friday). Friday comes and goes - no phones - I call on Monday and they tell me the product has been discontinued! Nice of them to inform me. I cancel my order. A few hours later, the two additional handsets arrive - useless without the main phone system. Eye-rollingly frustrating. I'm planning to order the phone system from Amazon.

 I would shop here again

I do alot of online shopping and my recent experience with Office Depot has been the worst. I made a purchase online for a product that was on sale for a limited time. They confirmed my order via email and gave me a delivery date. I was home all day   Read full review...

 I would not shop here again

Do NOT shop at Office Depot online! The free delivery is NOT free. The merchandise will NOT be delivered on the day on which is promised. You have to be home to sign for it, but the delivery man will not ring the bell, he will leave a note. Will not let you know when they will or will not attempt delivery again. The Customer Service guy is probably in Sri Lanka and has no idea where the merchandise is coming from and what's happening. He will tell you that they have to contact their "research team" and you will get call from them. Not! I shop for everything online and have received merchandise from as far away as New Zealand. In 11 years on the Internet I have never had a more unpleasant experience. As nice and decent as the stores are, you would expect a similar service online. Not so! Anybody who shops them online is looking for serious problems. Don't do it. Unless you are not working and have days and days for waiting for delivery.

 I would not shop here again

DO NOT ORDER FROM THE WEBSITE! HORRIBLE CUSTOMER SERVICE! THE CUSTOMER SERVICE CENTER IN THE Philippians WON'T HELP YOU. PAID FOR ITEM THAT WAS NEVER SHIPPED. TOOK OVER A MONTH TO GET A REFUND. TERRIBLE, AND POSSIBLY ILLEGAL BUSINESS PRACTICES!

 I would not shop here again

Never order from Officedepot.com unless you're willing to risk going through hell if something goes wrong with your order. I order a visitor chime and a wireless G printer router along with $400 of other equipment approximately 6 months ago. Call to   Read full review...

 I would not shop here again

Here I would like to discuss about the benefits of office depot. It is a wonderful website for shopping online. I am a regular visitor of this website and have been enjoying its adept services for long. I must confess that the website has focused on   Read full review...

 I would shop here again

Both the physical store and shopping online have become much worse. The last time I went to an office depot(in canada), it was for a chairmat that was in their flyer. They didnt have any, they suggested I come back wednesday. when I returned on   Read full review...

 I would not shop here again

I am very happy with Office Depot's rebate service so decided to write a review for them. I bought a PC and mailed off a rebate request for $190. Compared to my prior experience with COMPUSA where I had to call their rebate center many times and waited 5 months before getting my rebate check, Office Depot gave me no headache at all. I got the their rebate and the manufacturere's within 7 weeks after mailing them off. They must have better computer systems or something so that their rebate works so much smoother than Compusa. I still shop at Compusa but I don't dare buying anything that requires a rebate. But when Office Depot offers a rebate, I will definitely trust them again!

 I would shop here again

NEVER AGAIN will I buy anything from Office Depot! I placed an order on January 9th, and when the order had not arrived by the 12th, I tracked down the customer service number. The "customer service" agent I spoke with couldn't have been less interested in helping me, and seemed put off that I was asking her to do her job and help a client. She assured me that she was going to re-ship my items. Nothing. Three other attempts have been made to retrieve my shipment, to no avail. Today is January 25th. Tomorrow, Staples has a new customer.

 I would not shop here again

Online it looked fine. The reality is that I have yet to receive my order. I placed it on Tuesday, it was scheduled for delivery on Wednesday, and it is Thursday afternoon and I have no order in hand. Their customer service (both email and phone) is among the worst in the retail industry. They've outsourced to Asia Pacific and are unable to provide tracking information. I have been a great in-store customer and this was my first and last time shopping online with them.

 I would not shop here again