Goedeker's

Full review
I buy stuff on line all the time. I made a huge mistake buying from this company without first checking their ratings, which are overwhelmingly bad. Goedekers (dba on line as Number 1 Direct) quoted me a firm, fixed price for 3 appliances, and offered "free shipping" because the amount exceeded $999.00.  But then a week or so after I paid the bill, they contacted me and said there would be a $138.00 shipping surcharge. I tried to protest the bait and switch technique with a supervisor, but got nowhere. He referred me to an obscure link buried in the recesses of the company's Webpage. There, the fine print says there "may" be a shipping surcharge if you live in a rural area or a metropolitan area. (What's left?). Because the shipping surcharge apparently applies to all orders, the company's "free shipping" offer is a complete fraud on the consumer. The supervisor's stock answers to the legitimate points I raised convinced me that he had considerable experience in deflecting consumer complaints that Goedeker's "free shipping" wasn't "free." Number 1 Direct's apparent tactic is to lure consumers in by prominently offering "free shipping" on the main page of their website and through representations made by their sales people during the phone-ordering process, only to later mousetrap the customer by invoking the disguised fine print once he or she commits to buy the merchandise and pay for it.

I filed a complaint with the on line Better Business Bureau, but that organization is reputed to be, and is, impotent. As I was told to expect, the BBB didn't do anything more than solicit a predictable denial from Goedekers, then close out my complaint. However, I also filed a complaint with my state's Attorney General's Office. About a week ago, an investigator contacted me and took a report and got copies of my documentation (including screen shots of Goedeker's misleading "free shipping"offer on their website). I have asked the Attorney General to put a stop to Goedeker's "free shipping" bait and switch tactic by taking action against them or forbidding them from doing business in my state if they won't cease and desist. I also filed a complaint with the Federal Trade Commission. A representative of that agency recently sent me a letter saying they, too, were investigating Goedeker's "free shipping" ploy. Other consumers who have been burned by Number 1 Direct's dishonest "free shipping" scam should file similar complaints with the appropriate state and federal agencies. 

Trust me -- and many other consumers who have raged about this company on the Internet: You will regret it if you do business with them.