NorthlineExpress.com

My worst online purchasing experience yet. I have ordered large expensive items online, for years. I have sucessfully purchased items through Ebay sellers.  For some reason THIS company cant get it right.  The product is nice, the shipping is good but the return policy is a nightmare.  The fireplace doors I purchased using their door sizing calculator dont fit.  Well, it happens right?  These guys are making me pay the return freight, pay back the free shipping they gave me and pay a 20% re-stocking fee.  The glass doors were $509.00, shipping both ways is $375, restocking fee is $100.  In order to exchange these doors they are going to deduct $475 dollars from the $509 dollars I paid.  So I will receive $25 dollar refund and an important lesson about where NOT to shop.  If you dont believe me look at their return policy (link at bottom of their website.  My advice to you DONT BUY FROM THEM, ITS NOT WORTH IT.

 I would not shop here again

I ordered a Liquid Propane gas grill.  I was careful because it also came as a Natural Gas grill, and I do not have Natural Gas in my area.Once I completed the order process, I expected to receive a confirmation email within a few minutes   Read full review...

 I would not shop here again

I had a wonderful shopping experience with Northline Express. I purchased Duravent stove pipe and everything was priced well, arrived SUPER FAST, and in good condition. They gave me tracking numbers for all the pieces I ordered, and they answered all my emails very quickly too. Customer service was also good.

 I would shop here again

I ordered a napoleon 1400p wood stove. I received a 1100p to start, and with paper work of a 1400p.( bait and switch) Also i had to wait  two months for the stove door. Broken bricks that were never replaceed.

 I would not shop here again

Terrible experience with this company. I ordered grill with the delivery date within 1-2 business days from the placing of order (do not believe their web page about availability). It did not arrive (no information about possible delivery date. Nothing). After MONTH I got e-mail that they shipped my grill without any notification. After I asked customer service why nobody contacted with me about shipping, they informed me that the e-mail was sent to me about all the delay. I checked all the e-mails and there was nothing like that. I checked my server and same situation. And the grill arrived in quite bed shape. They do not care about dates and customers. Customer service not reliable. They basically want to bill your CC. Thats all.

 I would not shop here again

I received the very best response and service from this company of any I have ever ordered from. They responded very quickly and took care of any issue or problem immediately. I highly recommend them to all.

 I would shop here again

My experience shopping with Northline Express was horrible. I first tried to place the order on line, but was kicked out of the ordering system. I phoned in the order and the customer service agent got my mailing address wrong. The item was delivered damaged & late (because of the wrong address). When I called to report the damage, I was told that I had somehow made a mistake inputting my address. I finally got a replacement, but it, too, was damaged (and sent to the wrong address, again). I cancelled my order, and Northline sent a slip to pick up one (but not the other) of the damaged items (also sent to the wrong address). So, now I'm stuck with a large item that is damaged beyond use and have to pay for its disposal by myself.
In short, Northline couldn't get my address right after three tries, even after I asked them to correct it three times! I couldn't get an undamaged product, and the customer service was awful and rude. DO NOT shop at this company!

 I would not shop here again

Ordered a new spa cover November 2, 2005 which advertised their deliver in 3-4 weeks.I order from them do to the promised fast delivery time. After waiting over 4 weeks and several phone calls to their sales dept. and several e-mails. They said yes it   Read full review...

 I would not shop here again

Nothing wrong with Northline - but I have been struggling for weeks to get the product itself working. The manufacturer's tech-support claims the machine's mechanism is especially sensitive to a variety of conditions - cool weather or a less-than-perfect gas tank - which makes a flawless start-up highly unlikely. Northline should know that Mosquito Magnet Pro is not a consumer-friendly product.

 I would shop here again

I made the purchase and e-mails kept me informed all the way. It showed up at my door and I was pleased. Good web site and great follow through.

 I would shop here again

Northline is a pleasure to work with every year!

 I would shop here again

Order received missing a major part. The carton had been opened to place additional ordered items inside the carton then resealed instead of shipping additional items seperately. I had to contact the manufacturer to obtain the missing part after being referred from Northline Express. I have the distinct feeling of getting the run-around. I don't even know if this thing will operate as I haven't received the missing part from the manufacturer.

 I would not shop here again

Nice experience, I would shop here again.

 I would shop here again

Excellent Customer Service--very helpful and answered all of my questions.

 I would shop here again