Northern Tool

I ordered a few items from Northern.  Their catalog really has just about everything.  I received said catalog with my online order.  After flipping through the catalog I saw that a few of my items were listed cheaper than what I had a paid.  All it took was an email and Northern refunded the difference back to my card.  Great products, great customer service and... I'll be back!

 I would shop here again

I got myself the Northern tool 42 CC brushcutter from Northerntooluk.com. Within months the fan blades around the drive shaft started braking off at full speed during operation, very scary!
I send the brushcutter back to Northerntooluk.com only to be told that this is not a warranty issue and I therefore don't get a refund.
If internally braking engine parts are not a warranty issue for Northern Tools, what is?
in my opinion this machine is dangerous as the driveshaft is spinning at thousands of rpm's and the braking fan blades could shoot anywhere, Northern Tool should recall the Northern tool 42 CC brushcutter immediately, but instead they fob me off.
Northerntooluk.com have some nice products on the website but the Northerntool 42cc Brushcutter isn't one of them and customer service is a joke.

 I would not shop here again

I placed an order for several items that were on sale. It has been two and a half weeks and I still have not receive anything despite choosing the standard three day shipping option. One of my items was cancelled and I still have not received the refund. Avoid this merchant even though prices are tempting.

 I would not shop here again

Northern Tool is a terrible firm to deal with. the products they sell seem to only have a life of three months and their after sales service is appauling - in fact I would go as fare to say they are criminal. They collected a faulty trailor and have had it for 4 months and wil not return calls or respond to letters - I have phoned the police and they are dealing with it.
Avoid them at all costs - there are much better firms out there to deal with.

 I would not shop here again

I've purchased a number of expensive things from Northern over the years.  The equipment is typically very good. The execution and customer service are usually pretty marginal.  Here are several examples:  August 2007: Purchased   Read full review...

 I would not shop here again

Bought a b&s 5000w generator for my camper...Ofcourse i have to add fuel and oil to run it and check to make sure it runs everything in my camper...well it turns out that the generator has an internal problem and is only putting out half the   Read full review...

 I would not shop here again

Northern Tool, has a host of tools and equipment that is absolutely the best in price and in structure. Regardless of what type of tool or machinery you are looking for, I am almost certain that you will find it at Northern Tool. If you don't have time   Read full review...

 I would shop here again

If you shop tool catalogs frequently and do your research you will find that Northern has a very large and varied supply. They seem to cater to large workshop/rancher/farmer types as compared to average homeowners. Their prices are hard to beat but not   Read full review...

 I would not shop here again

Do not place an overseas order with Northern Tools. I ordered and paid for a chainsaw to be sent to Australia. About four weeks later I get an email saying they had received my returned order and had refunded my money. Well I did not return the order - and the money refunded was minus the shipping cost. I have sent numerous emails and they have not bothered to reply.
I believe that Husqvarna have a policy that their items are not to be shipped from the US - if this is the case why was my order taken in the first place and why the rubbish about me returning the order.
"As always your complete satisfaction is our top priority" This is the quote published on Northern Tools web page - Do not believe it.

I did finally receive a reply from the company - saying they had no idea why the saw was returned.On the 10 July I was promised a refund of my shipping cost -today is the 2 August and I am still waiting. Do not believe anything that this company says.



 I would not shop here again

There are catalogs galore floating around my house. Most of them, I have now idea how they got there. One that caught my eye was from Northern Tool. Our project over the winter was finishing off the basement, and there were a few things in   Read full review...

 I would shop here again

I bought a go cart for my son for Christmas. Tried to use it only to find; the key was the wrong one, the tool kit was missing, the little nubs on the tires were worn off, the underside was all scraped up. In other words, it was used. I was not told this and paid ticket price. After two rounds with the manager, who REFUSED to give me a phone contact to corporate, and about and two hours trying to contact ANYONE in a position of authority over the phone , he told me $300.00 off was the best they would do. They ruined Christmas for my son, and passed off a used item ( $2100.00 ) as new, and we could not even use it. No remorse whatsoever. Good luck to you if you shop at Northern tool & equip.

 I would not shop here again

Horrible shipping, even worse customer service. Beware of small/fine print that states they are not responsible for the product under any condition. They blantly lied and never returned calls. Buyers Beware!! NOT RECOMMENDED!! If you've been burned by them, call your credit card company asap, call attorney general also.

 I would not shop here again

Have bought many products over the years and for the price one gets good value. Not the best of prices though. As always one has to know the price of an item.

 I would shop here again

Service was ok not great

 I would shop here again

Excellent, order always correct, and received in excellent condition and in a timely manner.

 I would shop here again

Northern Tool has an easy to use online store as well as quality products!

 I would shop here again

Shopped for the same wheels several years ago--was easy this time because the SKU was still on the wheel we were replacing.

 I would shop here again

it was easy to order the parts i needed and it arrived when expected

 I would shop here again

We love to shop through Northern Tools online. They have some unique tools and supplies that can't normally be found at other retailers.

 I would shop here again

I SHOPPED USING THE INTERNET AND FOUND IT EASY TO MANEUVER AND GET THE ORDER THROUGH. NO PROBLEMS WERE ENCOUNTERED AND I WOULD RECOMMEND TO ANYONE TO SHOP THIS WAY.

 I would shop here again

I have always received quick service from Northern Tool. They have a very good selection at very good prices. They deliver as promised and the quality of products has always been very good.

 I would shop here again

Very pleased with product, little high on price because of unique item.

 I would shop here again

No real contact; but no problems, either.

 I would shop here again

Very easy over the internet!!!

 I would shop here again

Excellent company.

 I would shop here again

Sales rep was knowledgable. Shipping seemed slow.

 I would shop here again

good

 I would shop here again

love to shop at northern tools

 I would shop here again

My experience was very good. While some items were not in the warehouse I wasn't notified as to when they might arrive. After my phone call to request the status of my order that customer service had updated me. Overall the service was great and I would shop here again. Abe

 I would shop here again

Do not understand why it took two (2) days for next day shipment. Would like to have had the product the next day, not the day after. Need to get better at shipping.

 I would shop here again

VERY EASY TO FIND WEB SITE AND EASY TO USE, HAVE ALMOST EVERYTHING YOU COULD WANT.

 I would shop here again

IT was Ok .This survey had such small lettering I couldn't hardley read it.

 I would shop here again

It was a fast service.

 I would shop here again

Great Products Great Service

 I would shop here again

I have used Northern on other occassions and had no problems.

 I would shop here again

Need to have better specifications on the items. There are no sizes, lenghts, diameters etc.

 I would shop here again

good

 I would shop here again

I have always had good service/products from Northern

 I would shop here again

I've always been pleased when shopping with Northern Tool.

 I would shop here again

I have shopping at Northern Tool and will continue to do so. They have many good items that local hardware stores do not have.

 I would shop here again