Overall Rating: 4/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 4/5 stars
Selection: 4/5 stars
On-Time Delivery: 5/5 stars

Nordstrom's reputation extends to their online store

A review by lulaah written on Mar 6, 2007
Full review
Nordstrom is known for their customer service, and for the most part, I think their reputation extends to their website. They have a good selection online of clothes for men and women, an awesome variety of shoes, and a lot of high end cosmetics, too. If there is something that you are looking for or a question you have about a product, they have live on-line chat available so that you can have your concerns met instantly. The chat is actually quite helpful and the people on the other side of cyberspace seem to know what they are talking about when it comes to the products. Big Sales and codes are sparse on Nordstrom, but every once and a while they have free shipping or gifts with purchases available. They recently adapted a flat rate $5 shipping policy, which is nice. Nordstrom prices, in general, are pretty high, but I guess you are partly paying for the service that you get from their sales persons. The site it pretty easy to navigate, although the search function could probably be a little more accurate. I also wish that there were better pictures available for some of the products, as well as more information about what some of the items are made of. The orders usually take a while to process and about a week or so from the purchase date to arrive, which is a little longer than I'd like to wait. But overall they have a good selection and a nice, welcoming website.

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