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Neximaging.Com

Neximaging.Com
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 3/5 stars
On-Time Delivery: 4/5 stars
Selection: 4/5 stars

HORRIBLE SERVICE

 
A review by jcioffi2298 written on Feb 13, 2009
Full review
Warning!  Do not do business with this company!
On January 14th, I did a search for an adapter for my hp laptop, found the best price at Neximaging, my lap top was listed as one of the products the adapter would work with.  I received an email confirmation that my order had been placed.  On Jan 23rd, I still had not received the product, tried calling their support line but they were closed but could not leave a message because the voicemail box was full, sent an email requesting a tracking number but never got a reply.  I finally got through on Feb 2nd and spoke with Laura Wilson who said the order never got processed.  My wife's credit card expired on 1/31 so I had to give them the new expiration date and they shipped the product fed ex ground 2 days later.  Received a package on 2/11, however they shipped a different part no than the one I ordered (the part no on the order and the part no on the invoice that came with the product is different).  Called Laura again and she sent me a form to submit to a different department.  Two days later I get a rude email back from them telling me I ordered the wrong part, (remember that their invoice part no and their order confirmation part no were different and that their web site said taht this was the correct part for my laptop) that I could ship it back with a 20% restocking fee if I ordered the correct part from them and a 40% restocking fee if I did not order at all.  I strongly suggest avoiding doing business with this company.
 

About the Author

jcioffi2298
a member of Epinions.com
Reviews Written:  1
 
 
 
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