Newegg.com

Newegg.com
 
Average Rating: 4.49/5.0 store rating
Customer Service 4
On-Time Delivery 5
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I've bought many items from Newegg and...

by NewEgg.com Shopper, August 23, 2009
I've bought many items from Newegg and the experience has always been excellent. One order was lost in shipment and Newegg immediately canceled the transaction and refunded the purchase price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

So far the experience has been good.

by NewEgg.com Shopper, August 22, 2009
So far the experience has been good.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I had my eye on this unit & found the...

by NewEgg.com Shopper, August 22, 2009
I had my eye on this unit & found the best price at Newegg via shopping.com. I've bought from Newegg in the past & their service has always been excellent with the lowest prices, to boot!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Wrong item but received prompt refund

by carmicp, August 21, 2009
Burchased a camera accessory for $60 when it should have cost $230 hoping for the best and I would return it if it was wrong. Paid via paypal. Item received very timely but the item was incorrect as suspected. I called them and they requested I open the box, which I had not, to verfy serial number over the phone. They verified it was the wrong item over the phone and issued RMA and return postage instantly via email.

I sent it back and they refunded the price of the item but not the cost of shipping. (I selected expidited shipping and the total was $10.) I sent an email requesting shipping to be refunded due to their mistake and the next day they refunded the shipping too. I do not think I should have to ask for shipping refund of an item they sent incorrectly, but at least I got it all back. Not a bad experience.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very good.

by NewEgg.com Shopper, August 16, 2009
Very good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Inefficient Shipping process with unnecessary delays

by liquidator1817, August 16, 2009
Shipping /  Delivery process doesn't meet expectations when you compare to most other online stores.  Their stated policies are to use a DHL to USPS handoff for free shipping items in 5-7 business days.  If you don't like it you're told to pay for premium shipping services.

By comparison, companies that use USPS for their basic service have a novel idea by just sending items USPS directly saving many days in the process for customers near their shipping sites.

Many other companies offering similar products offer free shipping via UPS Ground with much faster results.

Before you buy, check their own hosted Forum, just don't think about posting a criticism or you'll get blasted by one of many self appointed experts.

Consider the total cost and convenience before your buy from this company vs other online or local retailers.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

First time purchase. Order was...

by NewEgg.com Shopper, August 15, 2009
First time purchase. Order was acknowedged promptly, and shipped right away. Very satisfied with service and product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Newegg is consistantly excellent....

by NewEgg.com Shopper, August 8, 2009
Newegg is consistantly excellent. Never had any problems with their products or service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I Use NEWEGG for products that I Need...

by NewEgg.com Shopper, August 8, 2009
I Use NEWEGG for products that I Need as required.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Item was cheaper than locally...

by NewEgg.com Shopper, August 5, 2009
Item was cheaper than locally advertised prices, ordering was easy, tracking was exceptional & item arrived ahead of schedule.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Its ok, good shipping was not newegg...

by NewEgg.com Shopper, August 5, 2009
Its ok, good shipping was not newegg fault.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

excellent

by NewEgg.com Shopper, August 5, 2009
excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Got exactly what I ordered on time.

by NewEgg.com Shopper, July 29, 2009
Got exactly what I ordered on time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent! Extremely quick delivery.

by NewEgg.com Shopper, July 28, 2009
Excellent! Extremely quick delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellant, Actually received our...

by NewEgg.com Shopper, July 27, 2009
Excellant, Actually received our product 1 day earlier than promised date. Product arrived in excellant condition. Great shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fake rush and overnight

by newweggsuck, July 20, 2009
    I ordered a notebook on thursday before 10 am with "rush processing" (same day processing) and overnight shipping. On friday around 12 noon  I get a call from their verification department to verify my order. So my hopes to get it on friday or saturday were killed off, but i was still hoping to get it on monday. Guess what ... monday passed and nothing ... I called FedEx to check on the tracking number and they said that newegg never shipped out the package. Ofcourse at that point I called newegg and canceled my order cuz I was suppose to leave oversea on tuesday.
    When I told newegg what's happening, they told me that their policy and agreement explain what happend so I told them it would be nice to put next to rush and overnight "at least 4 days backed by policy agreement" so others know not to use newegg for overnight orders cuz they are not serious about this. 
CONCLUSION:  THEY MEST UP MY GIFT.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

If I buy it online its going to be at...

by NewEgg.com Shopper, July 18, 2009
If I buy it online its going to be at Newegg.com.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I have spent thousands on computer parts over the years from Newegg, always fast reliable shipping...but newegg has a much darker side when it comes to RMA. I ordered an expensive water cooled 295 gtx video card. It was sent to me defective, some   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent web site. Faster than Amazon....

by NewEgg.com Shopper, July 9, 2009
Excellent web site. Faster than Amazon. I'd shop there again in a heartbeat!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am happy with my purchase experience...

by NewEgg.com Shopper, July 8, 2009
I am happy with my purchase experience - keep up the good work as trust and reliability is most important for online consumers.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

always a good experience

by NewEgg.com Shopper, July 7, 2009
always a good experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have never had a bad experience with...

by NewEgg.com Shopper, July 5, 2009
I have never had a bad experience with Newegg.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fantastic was the cheapest printer I...

by NewEgg.com Shopper, July 3, 2009
fantastic was the cheapest printer I could find of the canon I wanted. It was easy to buy came quickly and all set up and using and love it. C

  I would shop here again
Overall Rating: 5/5.0 store rating
 

False advertising Shipping Times & crappy Cust. service

by movinmikec, July 1, 2009
This customer service SUCKED!  I am going to write as much on pricegrabber, epinions, and other sites.  The shipping speed said 2-3 days GUARANTEED, and after I purchased at Newegg over Amazon, I get a receipt saying, "Oh, by the way, it might take an add'l two days to process and ship your order."  What a load of crap.  I need the thing by Tuesday to prepare for court, and this is what I get!  At checkout, there was an "expedite shipping" option for an add'l $3, but I didn't think I needed it since there was already a 3 day GUARANTEE.  CSR didn't offer ANY mechanism of speeding the order up, just quoted the canned language of shipping policy.  BS customer service!!!!  This paragraph is exactly what I'm going to paste on the company review websites, but I will give you 24 hours to take corrective action to include with my review.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Trouble-free purchase at an excellent...

by NewEgg.com Shopper, June 29, 2009
Trouble-free purchase at an excellent price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the wii game box was slightly crushed

by NewEgg.com Shopper, June 24, 2009
the wii game box was slightly crushed

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Newegg has a wide selection of...

by NewEgg.com Shopper, June 20, 2009
Newegg has a wide selection of electronics and computer hardware. The "power search" option makes it easy to locate items with desired specifications.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had a good experience shopping at...

by NewEgg.com Shopper, June 19, 2009
I had a good experience shopping at Newegg. The product I bought was at a reasonably low price with free shipping, and I was also able to use paypal. I would shop at Newegg again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Kids love it.

by NewEgg.com Shopper, June 18, 2009
Kids love it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good

by NewEgg.com Shopper, June 17, 2009
very good

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I rush-ordered a laptop and a netbook needed within two days. Later I got a call from newegg which was interrupted; when I tried to call back to find out what the problem was, an automated voice asked me to call during business hours. I called the next   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Speedy Delivery

by NewEgg.com Shopper, June 14, 2009
Speedy Delivery

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The Scanner was here on Friday and I...

by NewEgg.com Shopper, June 11, 2009
The Scanner was here on Friday and I didn't expect it until Monday. I received updates on its travels and all worked out great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found Newegg.com through a Google...

by NewEgg.com Shopper, June 11, 2009
I found Newegg.com through a Google search on the item I wished to purchased. Newegg.com had the item at the best price, and had FREE 3-Day shipping, which can't be beat. There also was no sales tax because it does not have a business location in NYS, which also was attractive. It was a great transaction and I would definitely buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good goods

by NewEgg.com Shopper, June 8, 2009
good goods

  I would shop here again
Overall Rating: 4/5.0 store rating
 

My phone question to customer service...

by NewEgg.com Shopper, June 7, 2009
My phone question to customer service about the description of the item I ordered was not answered to my satisfaction.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Received the cooler last night and...

by NewEgg.com Shopper, June 4, 2009
Received the cooler last night and hooked it up to the computer, which had been on all day and was very hot. It cooled some, but was not sure it was going to work. Am using a Gateway NX860XL laptop with a NVIDIA GeForce Go 7900 GS graphics card, and the computer normally runs very hot. I turned both the computer and cooler pad off over night to allow the computer to cool down. Turned both on this morning, and the cooling pad is doing its job beautifully, and it is very quiet. The computer is not hot to the touch in any area, and it has been on long enough to heat up. (Don't know how to measure the temperature except by touch.) This is a winner! Newegg experience was excellent, and the tracking information was right on target. Thank you Newegg!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Best price for this product from a...

by NewEgg.com Shopper, June 2, 2009
Best price for this product from a trusted website. I will definitely buy from Newegg.com again!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Even though my item arrived in a fairly...

by NewEgg.com Shopper, May 31, 2009
Even though my item arrived in a fairly reasonable time frame, it seems that unnecessary shipping delays are incurred when Newegg ships via DHL, only to have them turn it over to the USPS at the destination city, when the item could have been shipped directly from the source via USPS at no additional expense to begin with.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My only complaint about my purchase...

by NewEgg.com Shopper, May 30, 2009
My only complaint about my purchase from newegg was the perticular product I baught was not eligable for return, only an exchange for the same exact item. The item had few reviews, but rivaled the specs of most of the top of the line video cards, so I had to make my purchase on a guestimate, and hope it lived up to the numbers. I also had to purchase a newegg extended warrenty, just to cover my end, if anything happened, since I would not be able to exchange it for something else, and after 30 days I'd have to deal with the manufacturer. This was offered at a great price, and I would honestly buy it on more expensive items, but I felt forced into doing so with the lack of exchange option. I'm sad to say the cards are not operating at what the specs and reviews claim, and I am looking into my system to see if it's another part that is at fault. The power supply, however, is amazing. I felt much more confident buying it knowing if it was DOA or didn't perform I could swich for a different model, even though, I wont have to.

  I would shop here again
Overall Rating: 5/5.0 store rating

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