Newegg.com

Newegg.com
 
Average Rating: 4.49/5.0 store rating
Customer Service 4
On-Time Delivery 5
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I am writing to inform you of a situation I have recently experienced with Newegg.  I have been a great customer of Newegg since 2001, I’ve easily ordered over $30,000 in merchandise with relatively few issues along the way.  In May and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent consumer experience.

by oredude, August 12, 2012
I have always had a remarkably good experience with Newegg and have been ordering them for many years. When I have had difficulty, it has been easy to get through to them via online chat or by phone and I have always had resolution on the first contact. I would strongly recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Newegg has some of the worst environmental practices you will run accross. With so many vendors out there offering products at pretty much the same price, you need to spend a moment or two to think about the future of your family. How do you want your   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Twice now, I've purchased an item from Newegg and received it only to find parts were missing or the wrong item had been sent. I'd always loved Newegg's prices and service, but I'm starting to think they're not worth the hassle. We did give them the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

TERRIBLE CUSTOMER SERVICE

by duke974, July 17, 2012
WHAT A HASSLE!!!!
Received a defective laptop PC.  Manufacturer (Acer) said to ship it to them for repair.  I contacted Newegg (a difficult process in itself) and requested an RMA.  After a LOT of arm twisting they finally agreed to allow me to return the defective product even though it was only 1 day old.  Promised to refund the shipping charges, but then didn't do so.  
IN A NUTSHELL, THIS COMPANY IS MORE TROUBLE THAN IT'S WORTH.  I can get their products locally for the same price, so why would I buy from them again? 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Newegg is an online retailer of computer hardware and software (among other things) that I've been using for the last 10 years or so. I order from Newegg fairly regularly, probably averaging $1500 worth in any given year. Most of this is from assembling   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
We ordered a refurbished Lenovo T60 through New Egg, and after two replacements, we're still stuck with a defective compter! Blue screen of death and screen freeze have been a constant issue with all three T60s. New Eggs solution? Just RMA the T60 again,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Newegg has gone downhill, don't shop here!

by colefury, June 16, 2012
I placed an order on Tuesday that they split into two because of different shipping, one order was not eligible for shoprunner 2 day shipping and was subject to normal 3 day shipping, no big deal. The first split order was verified and shipped all with in a day. I recieved the item with the 3 day shipping on Friday. The other part of the order wasn't verified until Friday (after repeated calls and e-mails to see what was going on, as they said it should only take 48hrs max) and then only began it's shipping late late Friday. Customer service was also no help. Don't even try to contact them via chat or e-mail, you will only get very impersonal canned responses with no true concern about taking care of your issues. So my items with 2 day air shipping will not get in until Tuesday. A full week after I have placed the order. I used to be a Newegg fan but this is so backwards. 

Update: I forgot to order a power supply for the computer i'm building. Today is Saturday and I just orderedit from Amazon. Funny, i'll be receiving this item on Tuesday as well.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
An absoltuely horrible experience! Looking to replace a zapped Pioneer VSX-1019 I mistakely ordered a single zone VSX-1022 from Newegg. When I discovered my error, I asked for an RMA, got it, and ordered the proper Two-Zone VSX-1122 @ $599. The next day   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Warning: Do not order anything from NEWEGG. I ordered Lenovo ThinkPad 43N3423 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive. Few days later, I received a Toshiba Internal Notebook Hard Drive with a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
DON'T BUY AN EXTENDED WARRANTY!!!  I've been a fan of NewEgg for a long time.  I have bought several laptops and over technology.  Never again!!!  This time I purchased a laptop for my mother.  To help her avoid hassle I paid an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very dissastified.

by kokeman, May 22, 2012
i have been a newegg loyal customer for over 10 years. my recent orders with newegg are getting voided.  i have been using the same credit card and same information for the last couple of years so this doesn't make any sense at all.  i have   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I was a loyal Newegg customer because delivery was fast and products worked out of the box. Unfortunately, their customer service turned out to be horrible the first time the product did not work. I ordered an MSI gaming laptop, which arrived   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Do not believe delivery dates - I was charged for 2-day, They meant 4-day

by brianmorris123, May 15, 2012
I paid extra $12.95 for expedited 2-day delivery for a Hard drive. Today is the 4th business day and I still have not received it.

Their customer service said that all orders are subject to a 1-2 day order processing, PLUS shipping time - they pointed me to a fine printed link at the very bottom of a page. So I paid extra to have 4-day delivery!

Absolutely unethical business practice.  2-day delivery means 2-days, not 4!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Garbage Customer Support

by usmc503, April 29, 2012
Newegg's Customer Service was absolutely terrible when I tried to buy a Heatsink from them on April 3.  The heatsink I tried to buy had a daily deal for that day, and I wanted to buy it using a $10 gift card I had.  The only problem with this   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fast delivery, but BAD service.

by jeremylem, April 27, 2012
I ordered a barebones kit from newegg.com and it arrived very quickly. I set it up, easy install, but it did not turn on at all. So after a few hours of trying different things, I came to the conclusion that the motherboard was DOA. So I sent it back, and 1 week later I got a new motherboard. I set it up once again, and with different symptoms, and now with help from a new tech buddy of mine, we came to the conclusion that it was another DOA motherboard. So.. We sent the motherboard back for a replacement. It's now been over a month without a PC, and Newegg.com has come to the conclusion that there was a bend on the CPU holding pin, and now I cannot get a new motherboard, or a refund.
This is why I am writing this review. The shipping is great, but I had awful service from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent

by kzsandy, April 5, 2012
Never fails me. This store is great. If you know the type of item you need to build a computer, this is the place to go. The prices are excellent. Fast shipping, too. They say three to five days. I always get parts in two days and sometimes next day!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 
I just had an absolutely horrible experience with Newegg today.  I've purchased many computers and various technical equipment from them over the years, in fact, this was my 13th order with this company.  5 days ago I ordered another computer   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
A little bit about myself. I’m a formal CSR (Online sales and Customer Service for a cable repair department totaling 3 years) that graduated college, and got a job working for a company that is contracted by the Department of Defense, therefore I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a single Radeon 6970 graphics card for $389.99 USD from Newegg last Saturday. When I placed my order, their site said it would take 2-3 business days to receive.  The following Wednesday, I checked the order status on their   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Yolked Face = 50% Refund

by geekyguy, March 1, 2012
Order # 84259319..Purchased Antec Neo Eco 400 PSU. It was flawed (one female connector on PSU main connector smaller than others.) It ended up ruining my motherboard (an ASUS board I had for 2 years.) After posting a review on reselleratings.com a Newegg rep. "Diane" called me offering a 100% refund. I informed her I repaired the PSU and only a 50% refund (covering the final cost/loss of a replacement motherboard) was all I asked. I got an e-mail stating it would take "3-5 business days" to credit my account. It is business day # 5 and the refund is NOT posted or even pending. I just ordered a "complete" home theater LED projector "system"...guess where I did not buy it?? A company is only as good as its word.
UPDATE: Refund posted to account, but not when promised.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent router - good shopping experience

by johnson666, February 8, 2012
This is an excellent router, easy to set up, works as expected, perhaps even better, great speeds, and it was received even before I expected it! I would do business with this vendor again and would recommend this vendor to others.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I visited Newegg.com several times, checking prices and comparison shopping, before I actually ordered from them. I ordered an external hard drive and was delighted when it arrived just when they said it would, only a few days after I ordered. A friend,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Avoid shady buisness tactics

by willbrosk, December 14, 2011
Quik synopse bait and switch tactics avoid:  details read belowI recently attempted to buy a 59 inch Samsung 3d smart tv (Pnd6500) from newegg.  It was onsale for a great price 999$ and seemed to good of a deal to pass up.  I was   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I am a very experienced computer builder. I routinely purchase computer supplies online from various vendors. During my most recent build, Newegg.com sold me a faulty mainboard; specifically an MSI x58a-GD45, which had a faulty DIMM_1 slot. When   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I ordered an "in stock" computer from them over the weekend with 3 day shipping. Now I didn't expect them to ship on the weekend but I expected them to ship on Monday or Tuesday. I called them on Tuesday night and they said that my order was "processing"   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor customer service, and a horrible return policy.

by seanrehurek191, November 7, 2011
I ordered a pc from Newegg, and unfortunatly it was sent to me defective.  Needless to say after three days the computer had stopped working.  Unfortunatly in the three day time span the computer was working I had gotten rid of the original box that it was shipped in.  So now a 3 dollar box is going to leave me stuck with a 1500 dollar paper weight, because of Neweggs poor return service.  They recomended I go through the manufacturer, but they will only fix what is borken and quite frankly I dont want something that broke within three days fixed I want to shop elsewere.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

craptacular,

by mommypenny, November 1, 2011
price was great, product is what we wanted, however, they kept the order in the processing stage for more than a week, because the shipping address was different than the billing address for the credit card. Had a similar experience at another online merchant, and because of it an associate who had shopped at newegg before and had an account agreed to purchase it for my son who is away at school, hence the different address. so after my poor kid waited two weeks because of the online merchant I used, he still waited another week because of newegg. NO communication whatsoever from these people, virtually impossible to get a live human to speak with and they are holding money hostage, and have still not shipped it. I should have paid 50 dollars more for the same product at office max, got my reward points and a rebate, then fedexed the stuff myself. It would have cost me the same amount and my kid could do his schoolwork.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Newegg is the best.

by serra1000, September 13, 2011
I've been shopping at Newegg for several years.  I purchased several full systems and tons of drives, monitors and other computer part from them as well as home entertainment items.  I love them.They ship very faster, and delivery is   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 
Note: This was originally posted as an Express Review.  I've redone it to be able to add the additional information at the bottom.Having a been a loyal and frequent customer of newegg for the past 7 years, I can only describe their recent   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Customer Disregard

by sosezi, August 30, 2011
I ordered 2 different micro USB chargers from NewEgg.com.  Found it odd that the order was immediately split into 2 separate orders, but no big deal.  Unfortunately, one item was delivered and the other was not.  I filled out an online inquiry which was not responded to for several weeks. In the mean time I made a telephone inquiry and was told that NewEgg could not help me with the product that they sold me and I would have to contact their supplier myself!  I guess their policy is customer disregard rather than customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Excellent Service

by jmacias34, August 26, 2011
Every purchase I've had with Newegg has been flawless. The speed with which they process orders is perfect. Living within 100 miles of their SoCal Warehouse is beneficial, if I order something on Friday or Saturday - I usually have it on Tuesday. The only time I had a problem customer service resolved it without issue. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

stood by their sale

by bcat134, August 4, 2011
**Update 08/18/2011** Hours after I wrote this opinion, I was contacted by Maverick from Newegg.com. He apologized and assured me that he would standby the product (although ASUS didn't). True to his word, we sent it back and he immediately credited our account (he would have given us a full refund but I thought a refund was a good compromise). I WILL DEFINITELY USE NEWEGG.COM AGAIN.

Bought an Asus notebook from them on 02/27/2011. In May of 2011, the defective unit broke. I had it repaired through Asus and got it back in the beginning of July 2011. On July 22, 2011, the unit broke again (same exact problem). Told Asus that I wanted a replacement or refund; they direct you to Newegg. Newegg refused to replace or refund me for my Asus G53jw notebook even after acknowledging that they were advised that it was defective. They claim that it is Asus' problem and Asus claims that it's Newegg's responsibility to replace or refund.

Do not buy from Newegg or an Asus product

"

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have purchased may things from NewEgg over the past years and for the most part orders get processed quickly, things arrive early and if there's a problem, customer service steps in and resolves the issue.Unfortunately this time Newegg is   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

UPS is terrible and so is NewEgg when they use them.

by madatnewegg, June 25, 2011
I needed to get an order on Saturday in order to complete a build for an employee that would be starting on Monday.  I order the necessary parts from NewEgg, chose Rush Processing and "NewEgg Next Day Air", thinking naively that the only Next Day option would default to FedEx.  Imagine my shock and horror when my order confirmation came through with a UPS tracking number.  I talked with a customer service representative whose position was basically, "tough cookies, it's already shipped, have a nice day."
After years of being a loyal NewEgg customer and recommending them to countless friends and colleagues, this is the second problem I've had with them and UPS in 4 months.  I am extremely disappointed and feel abandoned by NewEgg.
I know other parts suppliers that would have made this right rather than ignore the problem.  I will be using them in the future.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Fast shipping

by lawrencenyc, June 24, 2011
Placed an order at 1:30pm and it shipped out at 3:20pm the same day. Doesn't get any better than that.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

inexplicably slow shipping with their DHL carrier

by vonneal27, June 23, 2011
Ordered laptop memory on Sunday from Newegg.  Also ordered small cable and adapter from two other merchants.  Cable merchant, Newegg and me -- are all in California. Cable shipped USPS arrives Tues.; adapter shipped USPS (from Pennsylvania!) arrives Wed.

Memory from Newegg delivered to their DHL shipper on Monday, ships following day then arrives at a city 10 miles away on Wed. 4:30 a.m.  It's now Thurs. 6 p.m. and according to their tracking info, it's still sitting at the terminal 32+ hours after arrival there.  Maybe I'll see it before the weekend?!!

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I buy from Newegg because it's simply the best!!!

by bta1968, June 10, 2011
Newegg is the best electronics Internet store, they have a big variety of items at a very cheap price and the shipping is fast. The customer service is awesome. You can't beat Newegg, Newegg rocks.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Newegg is a scam

by v666, May 30, 2011
Newegg is a scam. Ordered laptop with my credit card, order was put on "void", no word about why. Ordered again with a debit card and again order on "void". Customer support was of no help what so ever. Worst the funds were blocked for 5 days!!! Never will purchase anything from this shop. Waiting for the refund !!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Fast shipping and the best prices

by charlesmurphy, May 10, 2011
Great prices and always fast shipping. I use them for all my PC purchases. I like how they have expanded into other products, so now I can buy other items with my geek purchases. 

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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