Newegg.com

Full review
Well, IMHO, Newegg should change their name to Badegg.  I have dealt with them for the past couple of years and have read some of the “horror reviews” but all of my dealings have been pleasant … until recently.  Of course, I’ve only purchased small ticket items so maybe that’s why.  About a month ago, I purchased some software, Win Server 2003 Standard, for a server that was part of the business we were selling.  After ordering, the new owner said they may be getting their own server so I called Newegg before I even received it to see whether I could return it if need be.  Of course I could, I was told, as long as it wasn’t opened.  Well, I received the package, made sure no one opened it, called Newegg and re-explained the reason for the return, got an RMA and sent it back unopened.  I got an email saying they’d received it but that they couldn’t credit me because the software had been opened.  I wondered how that could have happened since I never broke the seal on the box they sent it in so I filed a dispute with Paypal.  The next day, I got an email saying they’d submitted a credit for the RMA and asked me to cancel my dispute.  The following day, I received a notice that the software was being shipped back.  So, either they sent it to me opened and/or used or it was opened by the RMA department so they wouldn’t have to refund my money.  Now, I’ve got to call Microsoft and see if the cd key has been used and then will probably have to go through Amex to get my money.  The frustration isn’t worth the savings.  They won’t get me again because I’ll deal with suppliers I can trust in the future.  Newegg got me for about $660 but they lost out on about $1800 on 3 Netgear switches and another $2200 on a Sonicwall I just bought.   I just thought I’d share my experience so you know what kind of company you’re dealing with.