Neiman Marcus

My husband purchased a pair of Ferragamo shoes at Neiman Marcus Online for me.  They were too big, so I went to a store to return them, but they do not accept in store returns for online purchases, but will send the item to their warehouse for you.  I did this and bought a replacement pair of shoes while I was in the store.  Three weeks later, the shoes I returned were sent back to me with a note that said "the merchandise appears to have been used and they appreciate the disappointment I must feel".  I never wore the shoes!!  This is the worst return policy EVER!!  I will NEVER buy a pair of shoes at NM online and will let everyone I know not to also.

 I would not shop here again

I ordered a dress.  It came, it was fine. I then ordered a pair of pants.  79.00 on sale.  They came, no tag attached.  I called customer service and was told some items don't come with tags?  OK, I thought about it over the weekend.  I called again, I was told the same thing.  I went to iron the pants.  The wrinkles in the back of the knee clearly told me these pants were USED.  I called again.  I got a supervisor.  The pants a) should have had a tag and b) clearly someone did not inspect my shipment.  Now I had to re-order the pants, ship back the old ones.  Not a penny off for my aggravation and lies. Not a discount for my next order. Just a lame apology.  They probably get away with this alot.  The need better inspectors, and their customer service people better wake up.  I will not order again, ever. 

 I would not shop here again

Returned an item bought online at the store (ignoring the rolling eyes and snide comments of the guy handling my return).  My credit card statement showed the returned amount (~$200).  THEN!  four months later, the $200 charge showed up on my bill again!!!  I called to ask what happened, and they said that the item never turned up at their distribution center, so they charged me for it again (with no notice)!!!  Are you kidding me???!!  The "rolling eyeball" guy could have taken my returned sweater home to his girlfriend for all I know, and they CHARGE ME FOR IT!  STILL HAVEN'T GOTTEN MY MONEY BACK.  DON'T SHOP HERE. 

 I would not shop here again

My sister mentioned at Christmas dinner she was in the market for UGGs.  So what?Well, the next morning I was watching Fox News and they said that Neiman Marcus had UGGs at 40% off!Whoo hooo!!It wasn't all UGGs, and it wasn't   Read full review...

 I would shop here again

I ordered a pair of Ferragamo sneakers online very quickly and with the assistance of online chat, which I love.  I was disappointed to second guess my choice after receiving the package only to find I rece.  Nonetheless, I contacted customer service and they offered to provide free return shipping and after I contacted them again when I saw a further markdown, I was credited 10%.  While I would have preffered to have been notified of the "substitution" prior to shipping, I was pleased with their support in resolving this obviously avoidable substitution.

As for issue resolution, they were fantastic; plus it was easy via their online chat.  As for sending me a different item, very poor judgement.  Nonetheless, I will shop there again.

 I would shop here again

I ordered Christmas figurines from Neiman Marcus last year, but I never opened the box since I ordered after the holidays.  I opened the boxes this year, all 6 figurines were damaged.  I sent back figurines last year also because they were damaged.  These are a series from Dept. 56, very disappointed.Will not order from them again online. Just received my petit fours from them also yesterday, have never tasted a worst thing in my life. Our guests tonight wanted to know what local bakery they were from, they had such a horrible after taste.  I told them they were from Neimans, they said it figures.  A total rip-off!

 I would not shop here again

can i say worse experience of my life? i've had an online service rep even terminate my conversation becuase she said it was innappropriate. I WAS ONLY TELLING HER HOW I FELT. i did not cuss, i did not swear. i started off buying a pair of boots   Read full review...

 I would not shop here again

I’ve received numerous enticing advertisements for “free shipping, arrival by Christmas” which prompted me to do last minute shopping on the neimanmarcus.com website. To my dismay, I checked the status of my order today to find out that it   Read full review...

 I would not shop here again

Reading some of the reviews here about NM on-line service, I have to agree that it is questionable. I ordered a pair of Manolo's as a gift for my daughter. Later, I learned that during the second time she was wearing the shoes, she noticed that the sole was splitting from the insole of the sandal and took them off. The first pair I ordered of the same, looked like they had been worn and I returned those to get these defective Manolo's. I don't understand how I could receive two very expensive but defective shoes. It makes me wonder about their on-line products.

 I would not shop here again

I have read some of the other reviews on Neiman Marcus and was surprised to find that some had bad experiences with the customer service. First of all, I do have to say that many of the products featured in the stores or in the catalogs are not usually   Read full review...

 I would shop here again

This was the WORSE online shopping experience I have ever had. I buy everything online - from detergent to furniture. I have never had a problem until I tried to buy an item on neimanmarcus.com. I ordered the item with 2 day delivery. Over 1 week later, 4 calls to their customer service line, and 2 calls to a supervisor (6 calls total) later, I still have not received my item. Each person I spoke with gave a different reason. 2 of them blamed FedEx and told me to take it up with them. It is obvious that neimanmarcus.com have not properly trained their call center staffers. Displacing blame is never a good thing. Upon further investigation, I found that the problem was not with FedEx but with neimanmarcus.com. No one apologized for the delay and no one offered to rectify the problem. A supervisor told me that they could re-ship the item but that I would be doubly charged!! One word: Unacceptable.

 I would not shop here again

I ordered a Tod's bag on sale (original price around $1570). It came with no dust bag, no price tag, but with some white stains on its black lining and worn-out leather corners.

I talked to a customer service representative and asked if Neiman Marcus sends used items. She asked me to wait to talk to her manager and came back with an answer that (1) NM DOES send used items sometimes, (2) NM checks if items are in a good condition before shipped, (3) but clearly the item I ordered was overlooked.

UNUSED returned items can be sold but stores like NM should not sell USED ITEMS.

I have more to say regarding how ignorant she was about products NM carries and what she and her manager suggested to clean up the bag, but there is no space here. I will write a letter to their Customer Relations and see what they say.

 I would not shop here again

AKA " Neiman Mark UPs - I saw a duvet cover for 750.00 here & then found it at Dillards for 324.00 I also saw a gorgous fur vest for 399.00 by Donna Karen then found it at Macy's for 149.00 ugh- well I dont enjoy paying more than I have to - this store is for people who enjoy paying the most for an items as they can ! they dont nickname this store Neiman Markups for nothing ! It has happend so much that I can not shop there in confindence.

 I would not shop here again

I received a gift from NM from a friend. I returned the gift to their warehouse, as per their online instructions for returns. I called NM customer service a half-dozen times to inquire about the status of the return. No one was able to provide me with information despite the fact that I have the name of the person who received my registered package. NM customer service is worthless, their return policies Draconian. I never got a refund and my $150 gift must have ended in the pockets of a NM employee, without trace. I will never shop at that store again and am warning my friends about the store's business practices.

 I would not shop here again

I have ordered several things from Neiman Marcus online, and I shop in the stores regularly. I have always received impeccable service. The only thing I find frustrating is that they don't accept Visa or Master Card in their stores, so I can't use my debit card. However, I have found their shipping time to be reasonable and the items well packaged. When I bought a set of 12 water goblets at the San Francisco store, they went out of their way to package them indivdualy and securely so I could carry them on the plane without any concerns. I love this store, because so many of their items are things you won't find anywhere else.

 I would shop here again

I would never shop at Neiman Marcus Online store again. I found a purse for my niece for graduation. I ordered the purse, they sent me a confirmation email. I then called because I wanted a box. They informed me the order had been cancelled because they didn't have it. I told them it still showed as available. If I had not called they never would have informed me the order was cancelled. After ordering the purse I order some polo shirts for my nephew and husband. I can't believe it, the same scenario happened. I would not ever take a chance and send a gift using this online store. I emailed their customer service concerning my experience and they never even had the courtesy to respond.

 I would not shop here again

The best thing about the Neiman Marcus Online Store is that they readily take anything back and they have wonderful cosmetic specials. (In fact, you are far more likely to get any of their gifts-with-purchase on-line than you are in the store.)

The premium you pay for Neiman Marcus is worth it only when you know what you want. Many items at Neiman Marcus are far less expensive at other stores and they tend to overcharge for basic items.

That said, when you go to their gift area and purchase a gift by price, it will arrive on time, beautifully wrapped and should it have to be returned...the receipent will be treated well. About 10 days before the holidays Neiman Marcus ships at not charge and they will refund the difference if the item goes on sell right after you purchase it.

 I would shop here again

I love the clothes selection but the CUSTOMER SERVICE IS HORRIBLE! They fouled up my order but when it was realized I received very little in the way of an apology - I ordered a "Virtual Gift Card" in a very high dollar amount and for some reason, for a   Read full review...

 I would not shop here again

My experience with Neiman Marcus Online store was absolutely awful. It will be the reason I never shop in one of their stores, even though my husband and I like some of their exclusive products. I will go to Nordstrom or any other store before I will   Read full review...

 I would not shop here again

I just shopped the NM "Last Call" sale and purchased a pair of sandals, a pareo, and a handbag; all at least 50% off. Even though I did elect Second Day Air shipping, I received my order even more quickly (a day early!) and everything was packed very well with generous use of tissue paper. Everything I ordered was exactly as represented on the web site and the order was filled correctly. I would definitely order from NM again based on my experience.

 I would shop here again

I placed an online order with Neiman Marcus and the website stated if I selected standard delivery I would definitely receive my purchases before Christmas, but when I called to check on my order I am told it will not. What kind of service is this?! Absolutely horrible! I will never shop with Neiman Marcus again. I'll stick with Bergdorf Goodman and Saks.

 I would not shop here again

First problem : I ordered sandals on line. 5 minutes later I realize I want to add sneakers to my order so I call Neiman Marcus online customer service. Neiman Marcus informs me that my online order did not exist so they advised me to order again on line. The next week, my first order arrived ( this is the order that Neiman claims did not exist when I called) and also my second order arrived. Now I have to pay for all the extra shipng charges to receive order and return order.


Second problem: Neiman Marcus tricked me into buying mens shoes instead of womens shoes.

I perform search on Neiman Marcus web site, typed "Cole Haan". Two pages of Cole Haan pocketbooks, high heels and sneakers appear. I place order for sneakers. When sneakers arrive they are mens size 9 instead of womens. When I call to complain, Neiman Marcus customer service has no apology or offer to pay for shipping of item that is THEIR mistake.

Nowhere does it state the gender of the shoes on Neiman Marcus web site, Nor on the confirmation page I printed out, nor on the sales order form.




 I would not shop here again

I have to say that customer service at NM is horrible, I have only made purchases in their store twice. Last time I was in about a week ago and the associate got very snooty when I said I was going to be paying her in cash, (it was only a pair of jeans) and told me that I would be lucky if she could give me change, I was only getting $20 back. My first experience was just as bad. It's impossible to get anyone to help you at all unless you tell them you are going to buy something, and even then they are snobby, I highly recommend Nordstroms over NM. All of their associates are alway very friendly

 I would not shop here again

My experience with NM began when I applied for credit to purchase a handbag that I could not find anywhere else online. After I placed my credit application, I wasted what seemed like an eternity speaking with likely the entire staff of unprofessional,   Read full review...

 I would not shop here again

Can I say that I’ve shopped at Neiman Marcus’ online store? I went searching for something there. I would have made a purchase, but after their behavior I wouldn’t spend a cent there to save my life.

Ohhh, am I being overly snotty? No, but   Read full review...

 I would not shop here again

Neiman Marcus is fun, who have heard of the $250 cookie recipe? It is an urban legend purportedly about Neiman Marcus charging someone a princely sum of money for a simple cookie recipe; and wanting to get back at the store, that someone decided to post   Read full review...

 I would shop here again

I have shopped in Neiman Marcus for quality products for years. But, last month was the first time I tried ordering a Christmas gift online to be delivered to my cousin who lives 3 hours away. I should say that it has been a real pleasure shopping that   Read full review...

 I would shop here again

I have ordered more than a few times from Neiman Marcus Online over that last couple of years. Every order has been filled accurately, arrived on time, and the merchandise is as pictured on the website or in the catalog. This being Neiman's the   Read full review...

 I would shop here again

I have shopped at Neiman Marcus for years and I have been shopping Neiman Marcus on-line since its' beginning! I especially use the On-Line store to send special gifts from weddings to birthdays. Plus the store's founder said he would provide quality   Read full review...

 I would shop here again