NYLiving.com

I ordered the grinder on the 7th of December and it has taken emails and repeated phone calls (customer service number kept me on for 30 minutes then informed me that they closed at 5pm - it was 4:45) to learn my order would not arrive in time for Christmas. I am going right to their site to cancel; we'll see how that goes.

 I would not shop here again

Order was placed before Christmas(12/15/04) and credit card was charged, but order was never sent. When contacted company said the warehouse had damage merch. and would be delayed apprx 2wks. Waited and still nothing. Contacted on 1/21/05 and canceled order and asked to credit refund. Todate 2/2/05 still waiting for refund & their site still shows my order at the warehouse. Would never shop here again!!!!!! W

 I would not shop here again

item was to be a christmas gift. after placing order online on dec. 13 i waited
several days (no email confirmation was ever sent) and then checked my order status online. order was "processing". checked online again dec. 23
and order was still "processing". contacted customer service by phone and was told item had been discontinued (store had still not sent any email
and no apology was offered when told this). similar items were then offered as options. i asked if shipping charges would be waived or if faster shipping would be offered but i was told they could only send them with my original shipping service: UPS ground, 2-7 days, $7.75. customer service was polite but otherwise indifferent to the situation. i declined and cancelled my order.


 I would not shop here again

I ordered a toaster through LizMadison online on February 11, and requested 2-3 day delivery. My confirmation was quickly emailed, with the notation that the item was "in warehouse." On February 13 my "shipped order email confirmation" was sent. By February 24 I realized I had not heard from the intended recipient so I checked with LizMadison via email. I later received a phone message from Victoria at ext 262 / 800 381 3178, saying my order had not been shipped from the factory, but I could still pay for 2-3 delivery once the shipment went out. Now, on February 28, Sean Daniels at the same LizMadison phone number says my order was canceled on February 25, and notice to me probably would be sent today via email that "could take 24 hours to arrive." No supervisor was available for me to speak to, despite my insistent requests. "You're not listening to me," I was told.


 I would not shop here again

I ordered a product on November 18. On Dec 13 I still didn't get it and the reply from customer service was that I should choose UPS option on the next time. Three and a half weeks and still no product!

 I would not shop here again

DO NOT EVER BUY at this store NEVER no matter the prices appear to be. They use a very dishonest politic about stock. When you buy at their Internet site, all the products shows like available but later when you are supouse to receive what you all ready paid for; you receive a email notify the products are at BACKORDER, and they can be at that status for weeks.

 I would not shop here again

I usually don't write reviews, but my experience with NYliving.com has been so bad I feel compelled to warn others. Don't be lured by the difference in price between them and their competitors. In this case, you actually get less than what you pay for.   Read full review...

 I would not shop here again

UPDATE: TWO WEEKS after the washer/dryer was delivered the very same delivery guy (with a friend) came to pick it up (finally!) I tried to hold my tongue, but had to ask him why he lied. He said that he wasn't going to lose his job over this. I   Read full review...

 I would not shop here again

I would not order from LizMadison.com again. At the very least, one should inspect and measure the product at a local retail store before ordering from LizMadison. Their website stated that the stove was 30 inches wide. It is actually almost 32 inches   Read full review...

 I would not shop here again

I needed it for my trip and am leaving in a couple of days and I still haven't received it. Had I known that it'll take so long, I wouldn't have bought it from them. Now it's of no use to me but I paid for it already.

 I would not shop here again

My experience with Liz Madison was confusing and I am not yet sure that I will receive a refund of my money for a breadmaker that was never sent. Conflicting messages were sent to me by email, the first one saying the item was on backorder; the last one informing me that the breadmaker was no longer available. That same message stated that they do not charge an account until an item is mailed; I received that on the same day my credit card statement came with the charge on it. I am awaiting the outcome.

 I would not shop here again

I ORDERED MY DISHWASHER ONLINE ON JULY 9TH. IT IS NOW JULY 23RD. TO DATE I HAVE NOT HEARD FROM THIS MERCHANT REGARDING DELIVERY VIA PHONE/EMAIL. I HAVE BEEN SENT ON THE RUN-AROUND ABOUT WHICH DELIVERY COMPANY IS DELIVERING THE DISHWASHER. SO FAR I AM UP TO TWO DIFFERENT COMPANIES. I WOULD NEVER USE THIS COMPANY AGAIN. THEY LACK ANY TYPE OF COMMUNICATION SKILLS TO APPRISE THE CONSUMER REGARDING THE STATUS OF THEIR PURCHASE.

 I would not shop here again

The above questions are very misleading for my situation. My ONLY problem with the company was that they were not geared for speedy shipping. I placed my order on December 6th and called to see if it had been shipped out over a week later. It had NOT been shipped and even though it was said to be "In Stock", the CS rep said it would not be shipped until the week AFTER Christmas. I cancelled my order at that moment, so most of the questions above do not apply. We ordered several other items from other companies via the internet this holiday season and received all within a week to a little over a week... so, I feel personally that 3 to 4 weeks is not reasonable.

 I would not shop here again

I ordered the pan 12 business days ago and it has still not shipped. The web site stated that the product usually ships in 3-7 days. I am still waiting fot it to ship.

 I would not shop here again

We had to call several times to inquire about our order and the people were not helpful at all. I e-mailed them and they never responded.

 I would not shop here again

When I ordered my product it stated it was in stock. Approx. one week later I received an email stating the product was back-ordered and would not be shipped for an additional 1-3 weeks.

 I would not shop here again

The item was in stock when I placed order. After one week, I received e-mail that the item was backordered. They claimed that manufacturer did not notified them of delay until then and offered similar item. I went ahead and canceled the order.

 I would not shop here again

I paid for TWO-DAY UPS delivery from date of shipment, and they shipped UPS GROUND which took more than two days from date of shipment. They charged me for the faster shipping, kept my money, and shipped via the slower method. They have not answered my six emails to their various email addresses. Zero customer service. Would NOT do business with this company again.

UPDATE: Several days after posting this review, customer service acknowledged the problem and refunded the difference in shipping.

 I would not shop here again

The product was back-ordered but the website said it was in stock. I paid extra for prompt delivery and it wasn't even shipped a week after the date I expected it to be delivered. I was never notified of the backorder and was very disappointed to discover that my order was still being processed two weeks after it was placed.

 I would not shop here again

Mentioned as in stock so despite qualifying for the slower free shipping, I selected UPS. 5 days later and the order was still "processing." I called to cancel and they said it was backordered...

 I would not shop here again

Reviewed this site on epinions and decided to give them a chance even though they were not yet rated. Ordered the Cuisinart Hand Prep Food Processor on December 6, 2004. This site listed it as 'IN STOCK', and claimed items usually ship within 2 to 3   Read full review...

 I would not shop here again

i DID NOT ANSWER THE LAST QUESTION BECAUSE I AM UNDECIDED. I THOUGHT WHEN YOU BOUGHT A DOUBLE BOILER THAT IT WAS 2-PART BUT THIS WAS A SINGLE AND IT WAS A GOOD THING THAT I HAD A LE CREUSET POT THAT IT FIT INTO. WHEN I WENT TO SUBMIT, IT REQUIRED AN ANSWER TO THE LAST QUESTION SO I WENT BACK AN ANSWERED IT.

 I would not shop here again

The air conditioner had soe minor damage. Some parts were bent. I was unaware that I needed a accessory kit so it would fit my window. That would have been helpful info. I e-mailed NYLiving and have not heard from them.

 I would shop here again

There was a two week delay on my item that was supposedly in stock and was to ship in 2-3 days according to the web site. I had to call to find out why my order was still in "processing" and not shipped after 10 days. They did upgrade my shipping to UPS so I would get my item faster when it shipped. The customer service rep was nice.

 I would shop here again

LizMadison.com should keep their website updated with stock quantities so consumers do not waste either party's time. With the use of the Internet it should be quite simple to coordinate some type of ERP system to track stock, reorder when supplies are low, log purchases, tranfer funds to accounts rec., track shipment, etc. Use the Dell business model as outlined in a back issue of Harvard Business Review (I think it was in 2001-02). Better luck next time.

 I would shop here again

Order was not processed for over a week; the item was not in available from their warehouse. I was not made aware of this, and will not recieve it on time.

 I would not shop here again

Order was evidently unavailable and backordered. I was not notified. After waiting the 19 work day period and then calling, the order was reordered. It came promptly after the followup.

 I would shop here again

there were no problems,however very minimal notice was given by e-mail. i would have felt better if someone would have taken the time to say "thank you & we will keep you up-dated on your order" you know like we really appreciate your order!-after all it was only $638.00 !

 I would shop here again

Product was discontinued. Not sure why it was still up on their web site. I ended up going to another vendor.

 I would shop here again

Order received ahead of promised delivery time. I would definitely consider using again.

 I would shop here again

Excellent buying experience. Much better service than expected.

 I would shop here again

I was directed there by Cooking.com when they ran out of the item I was searching for. LizMadison.com had the item, available at the best price I had seen (even better than Cooking.com). I ordered it easily and it arrived very quickly, in great condition. I have no complaints and would shop there again.

 I would shop here again

no comments except that if I don't want to make a comment your survey requires one and I find that irriatating.

 I would shop here again

other than not receiving my product yet; I didn't need to contact the merchant; and not haveing to track the order because they contacted me to tell me it would be delayed 1 week because they had it on back order and as I have not received it yet i cannot answer the question about a form to receive a rebate.

 I would shop here again

Your freight charges were sky high. Way out of line for these two (2) items ordered.

 I would shop here again

It was a straight forward order and everything went as expected. I have no problem using them again in the future.

 I would shop here again

Waffle Maker was on back order. Didn't have time to wait for it. Canceled

 I would shop here again

The item I attempted to purchase was not in stock. After several weeks w/o the item being shipped, I decided to cancell the order. It was easy to do so and the cancellation was processed quickly.

 I would shop here again

Wrong item was sent, but after a phone call a rebate was issued.

 I would shop here again

I will definitely shop here again. I truly feel that shopping online can either be a wonderful experience or a horrifying one.

 I would shop here again