NYLiving.com

Full review
UPDATE: TWO WEEKS after the washer/dryer was delivered the very same delivery guy (with a friend) came to pick it up (finally!) I tried to hold my tongue, but had to ask him why he lied. He said that he wasn't going to lose his job over this. I recorded the conversation, although I don't know what good it will do.

Now, almost two week SINCE they picked it up (about a month since the original delivery) I STILL HAVE NOT gotten credited back on my credit card (and I have called nyliving.com/lizmadison.com twice) It's in dispute with my credit card co. now. AVOID THEM AT ALL COSTS!!!

ORIGINAL POST:
This was, by far, the most HORRIFIC shopping experience I have EVER had. I've spent the last 18 hours crying, yelling and stressing out because of lizmadison.com. I ordered a washer/dryer combo from them on Sept 19th. I live nearby and the shipping was free (with this particular item) so I paid extra for them to deliver it to my apt. *up 2 flights of stairs.

When the man showed up with the appliance, I was shocked that there was only one man to move a 200lb appliance. He assured me it was fine. The first problem was he took the appliance out of the box to get it up the stairs. When the delivery man (who is part of lizmadison.com - not a separate co.)got to the second floor, the appliance slipped and fell back down the WHOLE flight of stairs - and slammed against the wall. The delivery man cursed and apologized and pushed the dislodged bits back into place.

I told him I no longer wanted the machine (even on the box it clearly states "do not drop") and here it had fallen down a flight of stairs. The man was distraught, and asked if we could take it up to my apt to "see if it still worked". I said "no" but he said "I'm already half way up to your apt. It's easier getting down then up, so let's just try it. I can always take it down again". Fine. He brought it up, and everything looked fine (except for some scratches) but I told him I didn't want it. It was too expensive to take that risk of internal damage.

From there it went WAY downhill. I spoke to two (named Jack & Charlie) of his "managers" (one who works in CUSTOMER SERVICE for lizmadison)and they both told me that it was untrue - the appliance never fell down the stairs, that I'm over-reacting to some scratches during transportation. I was appalled. The delivery man said he told them the truth (which actually wasn't true -it came out later that he said it "lightly slipped down 2 stairs"), that Charlie was trying to "put me in a bad place"...and then at that very moment, he got a call from Charlie that ended up as a SCREAMING match on his phone in my kitchen.

I told them I'm not signing anything - I don't want the machine - it's clearly damaged. Jack said - "take it for the night - test it out - and we'll talk tomorrow & pick it up if you don't want it - the delivery man has other deliveries and must go." I told Jack at least twice (while the delivery guy was still there) that I didn't want the item, but he pushed & pushed back on me.

I said (yet again) I'm not signing anything. He said fine, and the delivery man left. After he left, I noticed dent in the side, and one of the adjustable legs is broken (which is bad because my floors are a little warped and it needs to be level.)

This morning, Sept 22 2005, I called the customer service "manager" - Jack - and said "I don't want the machine." Honest to God, he called me a "liar" for saying it fell down the stairs. He said "there is NO way that it fell down 15 stairs, so stop lying". I, of course, LOST IT. He was SO patrionizing telling me to "get myself under control" (I was crying), "calm down" and "settle down".
To wrap up a long story, he is SUPPOSE to have someone come and pick it up today. He said I would get a refund for everything but shipping. I told him it was "free shipping" and he said if I'm returning something (even if it's damaged) I have to pay for it. To the tune of $147.50. I am disputing everything & have reported them to the BBB. Be warned - do not shop with Lizmadison.com. (now called nyliving.com)