Mountain Gear

If you plan to buy something from Mountaingear.com, you better have plan B, because they can tell you they don't have in stock after you made a legitmate order, even everything shown on the website telling you they do and can ship out to you the second day. Their customer serice is the worst I have ever seen, inresponsible and rude. They don't want to take any responsiblity.

 I would not shop here again

My sandals were exactly as pictured and were received in the time promised. I am totally satisfied with their service.

 I would shop here again

Everything was fine.

 I would shop here again

Shopping at Mountain Gear was fantastic; truly the way online shopping should be.

 I would shop here again

ok

 I would shop here again

very pleased and would recommend to anyone

 I would not shop here again

Very pleased with the service.

 I would shop here again

The product was defective when received, but the return process was easy and they were very helpful. I would certainly buy from them again.

 I would shop here again

great

 I would shop here again

I have been trying to have a successful buying experience form Mountain
gear for three years now. I have been extremely unsatisfied with no
less than four attempts. I have experienced, excessively slow shipping,
overcharges on shipping, and most frequently out of stock items. Hey
M.G. if it’s out of stock, take it off your web site!! Customer satisfaction
is non existent I am still waiting for a $4.95 overcharge. Out of stock items
are left for you to figure out….without any notation on your receipt, no e-mail,
just a partially filled box with some of your stuff…. I am now giving up.
PS don’t let the great looking catalog fool you, order from REI, EMS, Campmor,
Gear Express …. Always top notch!!!!!


 I would not shop here again

Avoid this store at all costs! I ordered The North Face Sprinkles hat in Purple on Jan. 1, 2007 because I wanted it to match my down jacket in Purple. They sent me the Sprinkles scarf instead. When I called I was assured that they would send the hat immediately. It was supposed to ship yesterday, 1-8. I got a call this morning saying that they were sorry, but the hat was now out of stock. They had it last week, but because they made a mistake and send me the wrong item, I can no longer get the hat. I will never buy from Mountain Gear again!

 I would not shop here again

I had a very good experience with this store. I had some questions about the gear. The customer service staff was very knowledgeable and gave me accurate and straight-forward answers. The gear was shipped very quickly - I received it earlier than expected.

 I would shop here again

I've been buying from Mountain Gear and the website www.mgear.com for several years now. The product quality and selection is the best I have found for rockclimbing, mountaineering and telemark skiing. The information in the catalog and on the site is   Read full review...

 I would shop here again

Mountain Gear can supply all of your climbing needs - whether you need aid gear & big wall gear for Greenland, or bouldering gear for Castle Rock, they've got it all - at decent prices. And let's not start talking about the ski selection that I drool   Read full review...

 I would shop here again